Manorcare Health Services-Westmont

There are some very dedicated and absolutely wonderful CNAs, therapists, and nurses. However, the behavior of some of the staff is absolutely horrifying. It is a difficult situation when you have to entrust a loved one to the care of others and cannot be there to monitor at all times. Unfortunately some of the nurses are either poorly trained or just lazy and commit some very grave errors, which affect the safety of the residents and could be prevented if they either took the time to read the charts or observe the situation in the patient’s room. If your loved one cannot advocate for himself, it is a very scary situation. Some of the actions of Manor Care are very demoralizing and demeaning to the residents. For example, meals are rarely, if ever, on time and the patients have to sit around the dining room for an extended period waiting for meals. At some point, someone needs to learn how to get the meals out on time. Due to therapy schedules, they also serve cold meals to patients as they just leave trays in rooms while the patients are at therapy. There needs to be a better system to feed the patients as this is a rehabilitation center and therapy should be the norm, not the exception.

Don’t bring anyone you love to this place for care. They do not answer questions unless you hound them every day until you get one. They do not return calls even on important issues regarding insurance and such. The nurses do not appear to care. Upon admittance, we were there 7 hours before a nurse even stepped foot in the room and that’s because we had to ask one to come and introduce herself to our mother who has dementia. And they did not tell her about dinner and we asked at 5:40 when dinner was. Dining room opens at 5… and we had been there since 2 pm. Not even a drink of water was offered her in over 5 hours. And when we left there was no indication that she would be given her evening meds. When we asked about that we were told they did not have them yet and I believe that was after 8 pm. If you read others’ reviews for ManorCare at other locations, I would agree. The negative reviews of other locations (Hinsdale) mirror what I have witness and experienced at the Westmont facility. If your hospital/​doctor orders your loved one to a rehab facility, investigate them first and do not just let them go here!

PLEASE do NOT put your loved one in this place. My grandmother was here for a short time, when on Mother’s Day no less, the inexperienced staff rolled her right off of the bed. To make matters worse, they did NOTHING but give her tylenol. Come to find out, she had 3 cracked ribs & a broken nose! And these were discovered ONLY after my mother MADE them get her x-​rayed. Then 2 days later, she had a stroke-​and NO ONE THERE NOTICED.
We moved her immediately to Burgess Square/​Westmont-​where we got the BEST care ever.
Whatever you do, please heed my warning. thank you.