Rick Case Volkswagen – Service Department

I called in for a service and they made me come 3 times due to missing replacement parts. Nobody seems to know why the parts missing. This place sucks. They are very fast and customer-​focused when they are selling the car. But service department needs to improve. Definitely never coming back.

I came in for an oil change. They found two software related issues that were causing my vehicle to under perform. They fixed the issues without charging me any extra fees. They were fast and knowledgeable. I’ll definitely come back.

Car has been serviced by this dealership since purchasing from Palmetto 57. This is the 3^rd time I had to bring it back fr he same engine issue– complete incompetence and service is very slow. To think this is suppose to be the better dealership for VW. I will never buy a VW again they are pure manure!

On 4 Feb 2015, I had a scheduled 30K service performed by Rick Case VW. The service staff showed a positive and friendly attitude, which was appreciated. When turning in my vehicle, I also ordered a wheel alignment, providing specific details of the alignment symptoms. The services, which when combined with a short recall-​related inspection, took five hours. That said, scheduling an appointment for common services may not decrease customer’s overall waiting time. After the services were completed, Two outstanding issues remained.
1. The wheel lock from my vehicle’s spares kit was used by the technician and not replaced. I had to drive back to the dealership’s location (another town) and retrieve the item. Technicians should have factory keys as part of their took kit and not have to dig into customers parts. This practice is common and I’ve continually had this particular issue with VW dealer service locations.
2. The wheel alignment, that I paid for was completed, but, the result was no better than before the service. With the amount of hours spent on the services, I expected at least marginal improvement, in the alignment. That said, I visited a local retailer, Tire Kingdom (Sawgrass location) and the problem was identified immediately. Tire Kingdom corrected the problem, while balancing my tires… and I truly appreciated the great service provided.
The combination of the long wait (with no abundance of customers/​cars), parts issue and service issue forces me to rate Rick Case at 1.5 stars right now. +.05 given for great service advisor attitudes.

Took my 2014 jetta in for routine maintenance at 20k miles and it was going to take longer than expected so they got me a ride back to my house while the shuttle wasn’t available. They discovered a leak in my oil pan and had to keep my car two additional days but provided a loaner. Everything was covered under warranty so I don’t believe they were being dishonest about the leak. Got my tires balanced and alignment done at a reasonable price as well and car washed by the time I picked it up. my service advisor, caeser, was very professional and responded quickly to my questions or concerns and advised that I get complimentary car washes as part of the maintenance plan, which I didn’t know. I would recommend the service department based on my past two experiences there. My service advisor Cesar was great and very helpful.

I’ve never found a dealerships service department that I can trust and they are no different. The service advisor I dealt with had major resting bitch face and seemed bothered to have to walk away from the cafeteria to help us. This was the last of the free services that vw offers on new cars so I am glad to know I will not have to return here. They offer a free car wash, but the car is still dirty and only three of the four tires have tire shine applied to them. They’ve left the plastic cover under my car loose after oil changes, they’ve forgoten to rotate my tires as part of the service, and these idiots have tried to sell me a new car while I’m waiting for service. I’m disgusted with the lack of attention to detail I experience with their service department. It isn’t hard to do the job right, but it takes someone who actually gives a crap to do so.
You guys suck! Stop highering flunkies to run your dealership or invest in training these flunkies and turn them into the employees a brand of your caliber should have.

I’ve taken my son’s Jetta to Rick Case for service on three occassions now and I must say that the service and parts staff are awesome. My service rep Carlos is professional, friendly, geniunely concerned about the vehicle and very knowledgable. The car is always returned clean and the work is always done perfectly. I have yet to need a return visit on the same issue. From what I’ve experienced thus far, Rick case will be THE dealer for our Volkswagen purchases and service. I strongly recommend them.