The UPS Store

OUTSTANDING customer service. From out of state, I needed a bunch of boxes picked up, repacked and shipped. The polite and helpful Enrique was my point person. As soon as I called to make all the stressful arrangements, he was ON IT! He put my mind at ease, communicated throughout the process and saw it all through to completion. He even posted a note to each box with my instructions for when the boxes arrive at their destination. What a relief! I didn’t have to fly there because Enrique and his team handled it all. Thank you so much for providing an exemplary customer service experience!

I’ve never had a problem here. The staff may not know what Mylar is (the material the plastic envelopes are made of) and they may be less than enthusiastic but they are not terrible as other commenters suggested. They get the job done just fine.

Our business has had an account with the UPS Store for almost 16 years! We keep renewing our lease each year simply because their customer service is unparalleled. They are always helpful and expeditious with their work. A notary is always available and their turnaround time on large copy and mailing projects is very fast, which improves the flow of our business. The lobby is always clean and the customer service representatives are knowledgeable as well as friendly.
Thank you for all you do!

I wish I could give a zero! HORRIBLE customer service! I never ever write a bad review, but i just had to. The guy who was first helping had a question and asked (Fabian or Fabio) then he got sidetracked and started helping another customer so he asked his coworker to help me (female with a bob cut) he asked to please call Dyson to get the ref#, She was so annoyed, and told him,“you call she’s your customer «she began complaining, mind you am standing in the front counter. I was so annoyed, and shocked of how unprofessional these people are. I will never go back! BTW that store is so dirty, looks like a hurricane past by. Please stay far away from this dump!

Great stuff. The owner is not only friendly but also great with his employees and after dropping off packages for a long time I realized that he has been in the business for more than 10 years. Incredible service, amazing stuff. They have honestly changed my mood several times, 100% recommended.

My husband and I own our business and every time that I ask my husband to drop off UPS shipments in this store, he hates it. He says the people there provide the worst customer service ever. Last Friday I had the opportunity to find out the reason for how he feels. I came in with 2 boxes/​40 lbs each to be shipped to one of my customers in Honduras. The gentleman took the 2 boxes and gave me my receipt, when I was about to leave I noticed (thanks God) that he had given me a receipt for just 1 box. when I pointed this out, the gentleman told me the system only gave him 1 box, he did not know how to get the system to reflect 2 boxes. When I mentioned I needed a receipt for the two boxes, he got the owner on the phone not once but twice and came back with the solution the owner had rendered: they would take the two boxes and would hope that UPS would pick them up. If UPS did not pick them up they would call me so I could pick them up, otherwise they would just ship them. However he continued to explain: «they could only give me a receipt for 1 single box» WT&*^*^*?? The declared value of the total shipment was US$ 6,800.00 distributed in 2 identical boxes. so the solution of dropping off a shipment of 2 box and only receiving a receipt for one and leaving the second one ($ 3,400.00 value) in «limbo», was not an intelligent solution to offer. I picked up my boxes, scheduled the shipment on Monday with UPS who picked up the boxes with the same paperwork I had taken to this UPS store. Today I checked the packages on the UPS website and the 2 packages are on their way to Honduras. Unbelievable «Malarky» from the UPS store; this is a UPS store that does not know how to ship UPS :-(I have no use for this store. Not to mention that the staff just loves to «chitchat» among them while the customers just stand there waiting to be taken care of.

Horrible service, they make you wait for no reason. Other staff stand around chit chatting! Ugh!

OUTSTANDING SERVICE!!!
The service at this store is one of a kind. Everyone is very kind, courteous and very very professional. I can’t recall the amount of times that I’ve been to this store needing to use the tape gun to send my shipments and with no hesitation, the owner Florian Napp, will kindly let me use it at no charge.
PLUS — Is possibly the only store in Broward County that is open on Sunday from 12pm — 4pm.
If you are in the Weston area or close to it, don’t look any further. This is the UPS store to stop by for above and beyond customer service.

I’ve been a business customer for over 15 years. I rent a mailbox from them and have always found this store to be reliable and convenient. I ship several hundred packages a year with their store and have always found the prices to be fair. I also make a lot of copies and use their notary and other services. The owner, Florian, is great. And so are all the staff. The line can get a little confusing sometimes but if your patient they will get to you. The Weston Post Office is horrible. The lines are 45 minutes long during peak times. They are also very rude. You will never have that experience at the UPS Store.

Very helpful staff. I use this location quite often and I would highly recommend them. I have used them for several years and I am always impress by how professional and friendly the staff members are. I ship electronic parts to my company’s office in North Carolina from this store and I have never had a lost or damaged part. I think they are the best.

Shipped a surfboard from Weston to San Diego through this store. I paid through the nose to have it packed here and it was wrapped poorly. Needless to say it was damaged when i received it. I filed a claim, UPS paid the store in Weston, and I have been waiting 4 months to get my check from The UPS store in Weston. I have since escalated to contacting UPS Corporate since the manager, Florian, seems incapable of returning calls, telling the truth, or being upfront about where my claim money is. Terrible business avoid using.