McCracken Automotive West

This is a great repair shop. I started bringing our vehicles out of connivence (walking distance) and couldn’t be happier. The work is first rate, competitively priced and they do not advocate unneeded work. Since our cars are still under warranty, so I bring them to the dealership on occasion to maintain that relationship but am always disappointed with the «recommended» work that the dealership seems to find. I typically say no and bring the dealer’s wish list to McCracken. One example is a $ 200 heat shield replacement that was downgraded to installing either a clamp or a bolt to secure the existing part. I feel as if I have a partnership with the McCracken team as opposed to being a datapoint in the customer list. They know me and my vehicles.

I’ve been going to these guys since I got my license. The quality and customer service here is above and beyond. They are honest and diligent which is very important when it comes to being a great mechanic.

We have been using McCracken West almost since they opened. We had a minivan that the dealer kept telling me needed tons of work to be «safe»…taking advantage of the fact that I had small children and would be worried and have the work done. The McCracken guys are honest and never steer me wrong. They recommend what is truly necessary. If they are not sure, they do the research. I think it’s rare to find a mechanic you trust, but this is one of them

Expensive. Be careful of the push to sell you other things. Make sure you really need a new part, etc. before you consent to it.

I’ve been bringing my car to McCracken’s in Westwood for several years now, and I have to say, I have a hard timing imagining I’ll ever take it anywhere else. They do excellent work at reasonable prices, and they don’t take advantage of you like other places may.
Case in point: maybe a year ago, I brought my now 11 year old car in for a check up (or «tune up,» as most people call it, but I digress). I was waiting for the call that I would need to drop serious bucks, but it never came. Instead, they told me that my car was in good shape, but needed an oil change. That’ll be $ 28 bucks, please.
At my most recent oil change, they told me I may or may not pass my upcoming inspection because of an exhaust issue I was having. Needless to say, I failed, but when I called McCracken, they were able to take my car that day, fix it up, and have it back to me the following evening.
Even though I now live a solid 40 minutes away, I STILL make the trek to get my car serviced at McCracken’s, which I think is the best praise I can give with so many other places I could go, that are closer to me.
Bottom line: the people at McCracken are knowledgeable, honest, and offer services at reasonable prices, all while not being out to completely screw you – what more could you ask for?