First Class Pack & Ship

I am literally beside myself from the service that I received here today! (if you can call that service) First, I wanted to get my daughter’s Easter pic’s laminated. So, I ask the owner how much it is going to cost. Then, a few seconds later a customer came in with a Huge box from Fed Expat was somewhat damaged) and the owner said that he wasn’t allowed to take the box because it was damaged. All hell broke loose at that moment! The owner and the customer were going at it right in front of my 5 year old daughter. What comes to mind is, «have you ever heard the expression that the customer is always right?!» Well, that is how customer service should be! Instead, the owner made himself out to be a big bully! Anyways, when my daughter and I went to pick up the pic’s, they weren’t even laminated!!! In fact, some of the professional pic’s were ruined!!! All I can say is that I would NEVER EVER GO BACK TO FIRST CLASS PACK AND SHIP AGAIN!!!
PS
The owner also told me after the customer left that the reason why he wouldn’t take back the box is that he would only make 75 cents.
TOTALLY UNPROFESSIONAL SAY THE LEAST!
DO NOT GIVE THIS PLACE A CHANCE~
I should of went with my gut instinct to not go there. (from the 1^st Unilocaler on here)!!!

Wish I did my research first before signing up for a mailbox here. Plenty of other negative reviews about this place. This guy is just plain rude, in a sort of stupid way, his mouth just doesn’t stop spewing. Should have taken that as a warning sign.
The signup process was painful. What should have taken 5 minutes took him 15 minutes.
My observations so far:
1. The mailbox contract says there is additional fees for some situations, but he said «we don’t charge that». So I asked him to change the contract, he did but not without complaining.
2. Two weeks after opening the mailbox and I still haven’t received copies of the contract, he said it would be left in the mailbox.
3. Went to the store first time on a Saturday to pick up a package and it was closed, although their website says open on Saturdays. Called later to ask why, he said «oh, nobody uses that website anyway», he got argumentative and started complaining about the USPS. Ended up hanging up on the guy.
Amazes me that businesses think they can actually argue with their customers.
I recommend the shipping services of Wil Ship, 3 minutes away on Washington St.
The UPS Store mailbox services are looking better and better.
Update 1-​2-​2012:
1. He changed the website to show Saturday by appt only.
2. Received my first package, went after hours to pick it up. It was crammed into the mailbox so tight I could not remove it. Had to cut the exposed end open with a pocket knife, remove the contents, then cut away at the box to remove it piece by piece. Can this guy get anything right? He should have left it in the locked box for large packages and given me notice and the key to access it, which is their standard procedure.

I’ve been trying to give this guy a chance for a while. When I drop package off, he complains that he doesn’t make any money from FedEx. Yesterday, I tried to ship from him at 3pm… He told me to come back tomorrow! I tried to give him my business again today and he was closed. That cost me a lot of money! UPS at Staples down the street is great!