Jiffy Lube

This was one of the sorriest excuses for a business I have ever encountered.
I came in on 05/​28/​2016 looking for a preset 10 – 15 minute inspection for my vehicle.
I came in with the inspection form and an individual (African-​American nationality) was standing about five feet from me finishing up with a previous customer. After five minutes or so, the individual walked right past me-​no greeting, no, «I’ll be right with you,» no eye contact, not even an acknowledgement that a customer was there! The individual went into the garage and literally started dawdling around as if to say, «we don’t want to help anyone.»
After waiting for about ten to fifteen minutes, I got tired of standing in their unkempt, dirty office wondering if I would be helped. I literally had to walk to the garage and flag someone down. I caught a mechanic in his late teens or early 20s (reddish-​brown hair) and stated, «I’ve been standing here for 10 – 15 minutes and no one has even greeted me yet. Are you guys going to be here soon? I don’t mean to be rude.» I told him what I needed and in a lazy, «I-don’t-want-to-help-you» tone, stated that «umm, it’s going to be about two hours before we can get to that.»
I said, «thank you,» and left.
Rather than at least let their client know they were booked up (if they truly were), this staff decided to waste my limited time and let me figure it out by waiting endlessly.
Needless to say, I will not be returning here and Jiffy Lube has lost my potential business for life.
P. S. Grease Monkey down the street from them (where I have always gone for oil changes) had two open bays, told me to come right over, had happy, excellent customer service, and were tending to my vehicle literally within SECONDS of pulling up, and got my inspection done within twenty minutes. I know where I’m going first next time!

I went to Jiffy Lube for an oil change using the groupon I had purchased. From the moment I got there the staff was very friendly. They got the job done quickly and efficiently. I will definitely be back.

My last oil change was done at this location. I was cutting it pretty close to closing time, to top it off it was also on a game day. but the guys didn’t seem the least bit bothered. The oil change was done in a good amount of time, and the staff was friendly. In and out. Thanks guys !!

Marcus went above and beyond to help me out, awesome shop with a really great staff! They even gave my dog a treat while we waited for service. Thanks Marcus!

Another great, efficient, friendly, customer-​service oriented oil change! Get in, get out with these guys. They not only change my oil, they topped off fluids, made sure my tire pressure was good, and then vacuumed and cleaned the windows! Always coming here for my oil changed!

I hate getting my oil change. Reason being: every experience I have confirms why. Same experience here. Most places the service typically takes 30 – 45 min. It took almost 1.5 hrs from the minute I pulled up until they turned the car back over to me.
While the guy who took me through the process was nice, he spoke so fast it sounded like he was an auctioneer and when I asked questions he repeated what he said equally as fast. Not effective. I’m in the consulting and communications business and could definitely help here.
I was then told that my total was $ 54 and change. I referenced the sign out front for the $ 29.99 oil change and the same guy told me that he doesn’t usually work at this shop and at his shop they don’t have a sign posted so people have to ask to get that deal. I’m not sure how that was my problem. Make it right for the customer. I then asked what was included in the signature service I was paying for and he laundry listed a bunch of stuff that didn’t matter except he also said floor vacuuming. That’s convenient as I was about to go clean out my car after this. I was surprised and said «really? Vacuuming?» And he repeated «yes» twice and slightly irritated that I seemed not to believe him. Well here’s why: I hopped in the car and NONE of the floors were vacuumed. So basically I paid for one big lie. At the moment I was so irritated but didn’t have any more time or patience to go argue about it. I just want the credit for the services I was told were included but did not receive.

The Manager of this store recently died in a horrific motorcycle accident. God Bless Harry and may he rest in peace. Sadly the owners of this store didn’t even close the location out of respect on the day of his funeral. Clearly the owners of this store just want your money and don’t have respect enough to mourn one of its own. Jiffy Lube has lost my business. Don’t give your money to these heartless vultures.

OMG… I stopped in yesterday on my way home at 4:15 pm and asked for an oil change and a general top off of all fluids. They do the normal check of everything and gave me an update on my car and had me out in 10 mins!!!
I have never been in and out of a place so freakin fast!!! I am so very impressed!
You guys have earned my repeat patronage.

The 29.99 oil change banner they have in front of the store is a joke. I went in there to get my oil changed and it took an hour in and out, and it ended up costing me $ 90! i figured they would at least wipe down my windows, but when i got it back i still had toe prints on my windshield and dog nose prints on my back window — they weren’t touched. They tried to talk me into every supplemental fluid change, air filter change, everything, and my truck only has 30k miles, which it just ran out of bumper-​to-​bumper warranty at 24k. I took it in for an OIL CHANGE, don’t try to sell me on everything else under the sun. (windshield protectant, differential oil change, transmission fluid change, transfer case fluid change, etc), its frustrating to say NO over and over and over. I went in there for a cheap quick oil change, and I won’t be going back or referring anyone because it wasn’t quick and wasn’t cheap.

Friendly service! And quick! I was in and out with a coupon during my lunch break. Even went next door for a sandwich while I waited.

In and out in under a half hour. Quick and friendly and they did a few small things for free. Jiffy Lube always tries to sell you but they are honest, especially here. Good location.

Top notch service from Harry and his crew recently moved from the neighborhood and had to make this my destination looking for a super great Fast oil change I didn’t care how far I had to drive but I needed to come here because I needed that customer service that I can’t get anywhere else you guys are absolutely off the hook… I will never go anywhere else.

I have a business account with Jiffy Lube and it is my first time going there. The waiting room was nice and the attendant who drove my car to the back was very helpful! I went there during the day, hoping to get my oil changed as quickly as I could. When I got there it was busy, which is a good thing for business! The service was good, it just took a little to long for my taste. I got in and out of there in an hour a ten minutes, when the grease monkey down the road usually gets me in and out within a half hour no matter how busy! I think they did a thorough job though and I will give them another shot since my business is paying for it! :)

Fast, professional, efficient service. I am very pleased with my recent visit to this location.

I have gone to this Jiffy Lube for just over a year and all five oil changes have met or exceeded my expectations. Not once was I oversold. Recommended maintenance is brought up, but never in a pushy way, just as an option. They show you the air filter, even if just to show you that it’s clean. Service is always speedy, even when they are busy. Everyone on staff that I’ve interacted with has always been friendly and knowledgeable. Most importantly, never have I driven off to find something wrong with their work. And, I’ve had horror stories elsewhere.

Very nice guys! Fast service, no pressure to buy anything, but they did suggest some items that would need replacing soon. I will be back! Thank you!

Came in the afternoon during the middle of the week because I had a Groupon which was $ 21 for a Full Service oil change that is normally $ 43 (which, btw, doesn’t cover the sales tax so read the fine print). It took them almost an hour to get to my car with two bays full. The waiting room was also full so I stood outside and waited which I didn’t mind.
The service people were courteous and assured me my vehicle would be looked at soon. They also inspected the wiper blades, wiper fluid, the tires, and air filters, They did recommend replacing the cabin filter. I burst out loud laughing when they said it was $ 53 for a new cabin filter. I told them I could get it from Walmart for $ 18 and that’s exactly what I did as soon as I left. This location may get raving 5-​star reviews, and I’m not saying the service here isn’t generally dependable compared to a lot of other places to get an oil change, but maybe it is because it gets such high marks that they are typically busy and it took longer to get an oil change here than other places I usually go. Be wary of recommended replacement parts and politely decline them. Like I said, you are better off buying any add-​ons elsewhere for significantly less.
I might come back here again, but Grease Monkey by my house usually gets me in and out in 15 – 20 minutes tops.

Some of the worst customer service i had to be part of in a long time. You’ll need to get on the same pages the people down the road with you it’s a corporate decision about pricing… Trying to reach out on person because it’s the end tonight.. This people made up prices … Straight up lied to me on never even go back here

Probably one of the best customer service experiences ever. The assistant manage Thomas and another nice dude helped me out.
I originally took it in after my dipstick neighbor had checked my oil and was warning me about how I needed an oil change immediately. Not knowing anything about cars I took his urgency for accuracy and took it in for the signature oil change.
After my car was looked at for maybe 2 minutes they pulled me into the garage and showed me that there was no need for a change, my oil was full and clean, and that while he technically can’t refuse me he’d recommend me waiting until I needed it. How awesome is that?! He could have totally, and most would, just empty out my oil and run through the process but he was just into being an awesome guy!
But it gets even better.
Feeling surprised and like I owed him something j asked if there was some sort of checkup service I could simply pay for and he declined with a smile and a pleasant «not really, but we can check things for you anyways.» And they did! Under the hood, filters, fluids, transmission, pressure, everything! It was nothing short of awesome.
But it doesn’t stop there!!!
My car was recently purchased and I bought it after being in a frontal accident, bending up my front number and preventing the hood to not lock down. For Thomas, this was something that should be looked at. He started inspecting it and trying to figure it out, and after my consent began to take apart my front grill and inspect the issue. By this point the other man I had previously mentioned went over and began to look at it. He said that he had recently had the same issue, and that the lock was bent in. I immediately thought I would need to buy a new lock but the guy told me how to fix it– put a chain around the lock and have a car gently pull it back.
But wait! After monkeying with it and looking at the give, he actually squatted down grasped the lock, and pulled with full effort, bending it back! Guess what! It now locks!
I had wished I had cash on hand, but unfortunately I didn’t. If I had, I would definitely have given them both at least 20 $
or a 50 $ to split– this is coming from a broke college kid
Nothing short of spectacular service. They will be my go to for as much as possible from this point on.

Best $ 28 oil change in Denver.
Wow! These guys are professional, fast and funny.
They don’t try to oversell you.
They keep the waiting areas clean.
They’ll keep me coming back.