Carubba Collision

This review is for the Wheatfield location (Could not find a separate page for this location on Unilocal).
My new car was rear ended. Took my car here for a minor paint, bumper fix. They did a great job and had great customer service. I would recommend them.

Our car was rear-​ended and it was taken to this location to be fixed. When we got it back, we noticed the tail pipes were missing the tips (which keep the noise down). They told us to go back in a few days and they would take care of it. So we get the car back again, and noticed many new problems with the car. The led light on the trunk hasn’t worked since, the cruise control hasn’t worked since, and the muffler and pipes had incorrect hangers holding the system in place. We also noticed the muffler getting loud again and started to hang. When my fiancée looked under the car (he is a mechanic by the way) he saw they never welded the pipes to the muffler and it had come disconnected. When he went in and confronted them about all this, they told him that it wasn’t their fault and he must have hit something. Really??? Don’t waste your time here, go to a local, honest mechanic!

They had my car for over 2 weeks because they ordered the wrong part. Also had horrible customer experience when trying to understand why my car was taking so long and was only updated when there were delays. Never will I ever go again even if it is through insurance!

The BEST customer service ever!
If you need your car repaired after a collision, ESPECIALLY if you’re a Geico customer (via Auto Repair Xpress), choose Carubba Collision on Niagara Falls Blvd! I couldn’t believe how helpful they were after I brought my car in. There are specific parking spots for Geico Auto Repair Xpress and as soon as I brought my car in, they took it into the shop to get it repaired. Carubba Collision is adjacent to Enterprise so they’ll set up a rental car for you, which makes everything so much easier. Throughout the repair process, someone at Carubba Collision contacted me to inform me about the progress of the repair. WOW! Anyway, I went in with very little expectation and came out pleasantly surprised.
I would HIGHLY recommend Carubba Collision to anyone in the Buffalo area. They’ll work quickly with you and will do whatever they can to please you.