AutoZone

Michael C. — Asst. Store Mgr. was phenomenal with knowledge and service. Always a great experience there in Wheaton IL.

Very impressed! Outstanding customer service! When in for a battery check and the gentleman (Michael maybe sorry I’m bad with names) helped with checking the battery and to help me buy a new one! He even installed it for me!
Thank you so much! I am very impressed !

Horrible experience the guys don’t want to do NOTHING I mean the guy told me he could tell me how to do it and am like an old I can’t work on my car any more
I said to him bad experience and bad reviews

I typically never take the time to write reviews but had to share the fantastic customer service experience I had today. Heading down Roosevelt Rd to get an oil change when my engine temp control light goes off and smoke is coming out of the hood of my minivan! I pull into the nearest parking lot and turn the van off, call for a family member to pick me up and begin plans of where to tow my vehicle.
Instead of making calls in the hot sun, I step into the AutoZone store (where I’m parked) and Zack asks if there is anything I need. I explained my situation (just so they didn’t wonder why I was hanging out in the store for no apparent reason) and he springs into action. He walks out to take a look at what’s going on, explains in simpleton terms what the problem is, helps me buy the inexpensive parts I need and then fixes it for me! No charge for labor and the parts are all under $ 20!
I will still take it to my mechanic to take a look for some additional issues (per Zack’s recommendation) but avoided tow fees and hassle and truly peace of mind.
He was kind, empathetic, knowledgeable and saved the day! Above and beyond customer service — so thankful! Couldn’t have picked a better place to pull over :).

AutoZone in Wheaton is my new go-​to place for auto repair advice and parts. Hunter, Assistant Store Manager, is AWESOME. Words to describe him are knowledgeable (former mechanic), professional, patient, generous with his advice — and terrific person)!!! I’ve been in the store 3 times in the last few weeks and each time, he has made himself available to me to answer questions and to also pull up pricing for parts/​print for me. He is a guy I know I can trust and would not hesitate to send anyone to him for parts or advice. Another good way to describe Hunter is that he is like a family member who you trust to ask for car advice — knowing that he is out to give you the «straight deal» — and won’t tell you anything that is not in your best interest.
Bottom line — it’s Auto Zone and Hunter for me going forward

This is the only place my hubby & I will go with questions. They are SO HELPFUL and cheery about it, especially Hunter.

So, disclaimer — as a female, I am leery of taking care of «car stuff» by myself because I know that sometimes car guys try to take advantage of us, or assume we don’t know what we are doing so they can upsell or rip us off. Not so at this Auto Zone. Went by to have a battery check run on my car as it was having trouble starting. Very helpful and nice staff; ask for Hugo if you go — he really helped a lot, explained what he was doing on the battery test, and went out of his way to take care of my car. I went back 2 days later to actually buy a battery from him. I recommend this place!

its OK! not more!
very depp on who is in the shift! sometimes outstanding service, sometimes very bad, its all about ppl!

A great place to buy car parts from. They care for giving you the right part the 1^st time.