Brainsearch

My experience with Brainsearch began with the «blue screen of death» and after placing an initial phone call, Brainsearch was at my home and picking up my pc for repair within 36 hours.
When the pc was returned 2 days later, it was still not fully functional so Brainsearch spent an additional 2 hours at my home. I wrote a check for $ 400 and received a commitment that Brainsearch needed to do some additional research to resolve the «Office» issue that I continued to experience.
Again, two days later, Brainsearch came to my home and once again attempted to resolve the open issues. Resolved some but not all. Another check for $ 200 along with another commitment to return.
The next day on April 9^th I sent Brainsearch a series of texts advising that my Outlook would still not sync and that there was a sense of urgency inasmuch as I was not able to work without my pc and that I had already lost 5 days. 4 texts and 2 hours later, I received a text from Brainsearch indicating they would call.
No call but did receive a text with instructions on how to resolve. The net result after following the directions exactly: I lost access to my PST files; calendar; contacts; and tasks in addition to losing connectivity. Also lost all back up capabilities. Bottom line, I was still out of business and in a much worse position than when I started.
I continued to send urgent texts but received no response and ultimately needed to find another source who repaired in 4 hours. Three days later I finally received a text asking if I wanted Brainsearch to come out and try again.
Bottom line: I thought that I had found a first class repair service as the representative at first blush was a good communicator and stated that he had a handle on what needed to be done but $ 600 and six days later, my pc was still dead in the water. While the representative was very personable, the bottom line is that he left me in a much worse state than when I started; out $ 600 cash; and lost 6 business days. A very expensive lesson.

A cool computer geek who comes to your house! He is NOT a member of the geek squad, this guy has his own business. You have a problem, call him and he comes over! I have had about a 48 – 72 hour wait from the time I make the phone call until he comes over.
Brian is a great guy. He is easy to communicate with, which is not always the case with the computer geeks. He comes in, does what he needs and then you pay him.
I have recommended several friends and unfortunately have had him here a few times. When your computer is acting up, who you gonna call? Brainsearch!