Petco

No one greeted me as I entered… Bad smell as I entered. Small animals habitats were filthy (water bottles leaked into bedding in many cages with hamsters) many had no wheels for exercise. Sad neglected animals suffering out of laziness of staff. Only one worker seen in the whole store, she looked tired and worn out working the registers and running to the fish and reptile area while leaving the registers unattended. Locations like this give these stores a bad reputation. Never again to visit this Wheaton, IL location. 2÷3÷16

I kind of want to say… how is this place still open?
I stopped in quickly because I saw this place before I saw PetSmart (where I usually hit up for my pet needs). I was in a pinch because I needed some dog food for my parents’ house since my dog was staying with them for the night and the next day. I also needed to pick up a cat litter scoop for my sister (who was also staying with my parents since it was X-​Mas).
I found my dog’s food but alas, no small bag available. They only had a 30lb bag. There wasn’t a large variety of Wellness Dog Food that I’m used to seeing either. They had a handful to choose from and they didn’t carry a good selection of different sized bags. I was also alarmed when I saw how much more expensive it was here. It was about $ 10 difference and so I decided to head over to PetSmart to save my money. I really didn’t think there was going to be that big of a difference in price!
I did look for the litter scoop here and I found a cheap one that fit the bill so I took it to the register to purchase it. I stood in a lane and waited. And waited. And waited. And I think you get the point. A few minutes go by and I was about to head out the door and leave the scoop there but a nice guy came by and rang us up. He did excuse himself for the wait since he was stocking some nearby shelves and didn’t see me standing there.
The store just looked old, not so clean, and a little depressing. Not a customer in sight and the employees just didn’t seem like they cared.

These guys are horrible. They deserve 0 stars. Called for puppy play time rules and when I showed up and it was a bunch of large adult dogs rough housing. When I inquired about the rules they told me to just let my half pound puppy in there!!! Idiot trainers and moronic people through the store

Had an issue with a product I bought a few months ago. Brought it in and issue was quickly resolved with no headaches. Excellent customer service, truly care about the customer (both human and animal). Thank you to Chuck and Victoria!

I went into Petco today to look at doggie beds… our 7 month old took the stuffing out of his bed. I was only there a few minutes when a young man asked me if I needed help. I told him what happened and once again I got some great advice. Customer service is what I look for and Petco in Danada has it! Thank you! I’ll be back there to buy our puppy’s new bed!

I go there often, but usually after PetSmart and Pet Supplies Plus, because the prices are a bit higher, and at times I’ve seen some pretty unsavory things with the small mammal pets there in the past (signs of overheating in the cages for example). This may have improved lately, but it’s kind of burned into my brain.
The staff is very helpful, and when you ask them a question about where to find stuff, they’ll practically jump to help you. Very friendly!
I’ve bought dog harnesses and cat litter and a plastic see-​through cone for my poor dog’s head when he wounded himself. I’m a huge fan of these tiny little clip things they have so that you can move a dog’s tags easily from collar to collar. i haven’t found these anywhere else and they’re great for someone who likes to… umm… hoard dog collars.
Not that I would be that sort of person, of course.
Nice store over all.

Overall, the prices at the Petsmart around the corner are cheaper but the divine customer service here is worth 5 stars.
This Petco has some great specialty items and a better selection of pet bedding than Petsmart but the real winner here is the employee who was helping me locate some special pet goodies that day. I believe his name is Dan, and he searched the store high and low and called on other employees for suggestions as they didn’t carry exactly what I was looking for. You could tell Dan really knows his job and keeping people and pets satisfied is something he prides himself in.
I will certainly be back.

We had an animal guru when we were here pondering the pet decision. Son #3 wants a pet badly. No cats or dogs in my house due to allergies and frankly I can’t handle it. I could handle a caged reptile though, no snake.
So we got this woman to help us who has bearded dragons and she answered all our questions about them and geckos and lizards. She showed us all the stuff we would need to get (cha ching!) and told us why we had to get special sand (they eat it) as well as other important things like which heat lamp wouldn’t keep you up at night.
We couldn’t just get it yet. There’s more discussions that need to take place before it happens.
It was nice to have a pet owner help us so freely!

The good news is, we got two cool gerbils. The children are surprisingly responsible in meeting their needs, and I think it’s a good empathy lesson overall. Since their allergies preclude us from having cats or dogs, this is the best we can do for the time being.
The bad news is, we were sold only one gerbil initially. The little guy hung out in the upper deck of the snap-​together cage, nothing to do, no bedding, not moving at all. He had issues. We did some reading and found out they get lonely when isolated, so we got him a buddy who cheered him right up. Now they cruise their habitat with the glee of two hairy, naked guys who just moved into the swankest condo in the neighborhood. Awesome colors, no shortage of healthy food and fresh water, an upper deck, the exercise room, climbing walls…
Second bit of bad news is that the cage, while awesome looking, is crap. These guys will break out any day. For their safety, I’m probably going to invest in the simple, glass aquarium with a mesh top.
So I don’t think the chain pet store is the way to go. Not enough animal gurus.