Stenzel Clinical Services, Inc

I don’t understand why some people gave bad reviews. I love Stenzel. I’ve been coming here for over 5 years already. The therapists are super sweet and friendly. They also work with you when you can’t afford your appointments, they worked with our budget. I love Stenzel, probably because I love my therapist. I’ve seen 3 therapists there. I can say that some therapists aren’t as good as others but they’re all trying to help their patients.

I have been seeing a very good therapist from Stenzel clinical for quite a while and I have learned a lot from her I know that they are caring and compassionate and are willing to help with the situations that people deal with in their every day lives. I would recommend Stenzel clinical to anyone who wants to enrich their lives.

I agree with the first poster. I got charged $ 85 on ⁵⁄₂₁ for a «no show» on ⁴⁄₁₃. (I will dispute this charge with my bank.)
The thing that made me angry enough to not make any more appointments was the way I was treated after my FSA card was used up. Because of their idiotic billing system, they charged my card every two weeks. The problem came when I had to switch the card that I used because my FSA was used up. So, one day the charge did not go through. I took care of it right away but you’d think I bounced a check or something! At my next appointment, the tone was very different. The therapist made me pay before the session. Well, I didn’t bring a card or cash with me because they normally charge every two weeks from their office. If they wanted me to make a payment beforehand, they should have told me. So, I was basically humiliated and had to leave without having a session. After that, there was no way I could go to that therapist again. I cancelled my appointments because they were ridiculously expensive and I wasn’t getting anything out of them that I couldn’t do journaling on my own.
Nice «Christian» office :/

I felt like I needed to add a review. My experience has not been the same as the other Unilocaler who currently has a review.
A trusted friend recommended Stenzel to me, back in 2010, and I have felt blessed by their service for several years.
I have known several other people who have chosen this office to work with and have been greatly encouraged by their time spent here. These are opinions, I realize, but if you were to ask me for a recommendation for a place to go I would personally tell you to choose Stenzel.
Before making my first appointment, I used their website and found it very helpful and informative. They have increased their options for online help and I would check that out if you are curious. And while the administrative staff has changed in the years I’ve been here, I have always worked with friendly, straightforward, and helpful people in the office. While I can’t say that I’ve had experience with every counselor, I have talked to several and feel that they are like-​minded and qualified individuals who have the goal in mind to help someone who is reaching out for help.
I will be honest: counseling was not something I wanted to pursue… This was a medical recommendation for me. When I was in a spot in life where I didn’t know where to turn for help, I called Stenzel. My very first phone call experience was met by a secretary that was flexible and listening… She put me at ease enough to even agree to first appointment. (If you knew me… you would know that this was a huge accomplishment!) My opinion about the need for, and the helpfulness of, counseling has done a 180 in my time coming here.
I wouldn’t want your concern for finances to impede your opinion of an office that I feel offers genuine help.
Please consider messaging me if you have other questions. I’d be happy to answer them.

It is sad that this place has such terrible office administration. If you go here DO NOT have any appointments until your insurance is worked out. They obviously do not have the staff to properly run this facility. You could be out $ 500 dollars because they will wait over a month to tell you that you were not approved by your insurance carrier to pay for your sessions. So unless you want to pay $ 150 cash per 45 min session find someplace else. The therapists are nice but probably not worth the administrative hassle.