Victoria’s Secret

Very little selection but the staff was very sweet. A lot of the clothes were scattered so it made it hard to find sizes.

I got a gift card to VS for my birthday from my work. I’m still trying to figure out why, seeing as I’ve never mentioned liking this store. Nonetheless, I figured I’d check the local Wheaton store out since their website charges way too much for shipping. When I walked in, there was an employee talking extremely loud to a «friend» I pretty much ignored both of them and just walked through the store. I really don’t need anyone to guide me anyway or ask me what I’m looking for, so that’s fine. This store itself is pretty small, but they have it set up so it’s easy to walk through and it’s also pretty organized.
I really dislike VS’s bras because no matter how gentle you are with washing them, the wire always comes out and stabs you in the arm. I realize that’s what happens when you have big boobs, but I’ve bought dozens of other bras from other lingerie stores and never had the same problem. If you have a D or DD size, I recommend not even bothering with the bras here.
I do like their panties though. Unlike the bras, they last a surprising long time. I decided to use my gift card and stock up on some panties. (I worked at VS for a very short stint. Never refer to them as «underwear» Men wear «underwear» and women wear «panties» or so I was told by the VS trainer.) I picked what I wanted quick and then headed up to the register.
The reason for the four stars is for the ease of shopping, the quality of their panties and for the service from the girl working the register. She was extra nice and made up for the other distracted employee. We made small talk while she folded my panties. I’m used to VS employees being very rude and acting like you’re beneath them. Hence the fact I never actually fit in as a VS employee. I did like the girl working though and she completely changed the way I think about VS as a brand.
I don’t know that i’d come back anytime soon since I’m good for awhile, but if I do I hope that she’s working the register again.

I love this location because it’s not busy compared to the mall.
They generally have all sizes (some locations are low on stock of popular sizes).
The sales associates are very friendly and willing to assist as soon as you enter the store.
I love getting my bikinis at this location. .
I also like the option of parking inside in the circle or outside by the restaurants or Express. Victoria Secret is one of the stores that has an entrance in the front and back of the store!

Don’t know why I didn’t read the other reviews before coming. Terrible service. Three associates walked past me and not a single one acknowledged me. Poor selection. I had four items I was looking to purchase, they only had one with two different sizes. Finally someone asks if I’d like to try them on. She was friendly enough but as I dressed, I very clearly heard her be far more friendly and accommodating to other customers.
I’ve been to far better locations, looking far more unkempt and gotten much better service. And to think I was ready to drop some serious cash on a fun outfit!

This location is AWFUL! I brought in an item with a hole in it (with a receipt) and they wouldn’t accept it or trade it out for one that wasn’t damaged. They were incredibly rude about it too and made me feel like a complete idiot for even trying.
My friend did the same thing without a receipt to a Vic Secret location in Chicago and they gave her new yoga pants, no questions asked, AND a gift card for the inconvenience. Also, the yoga pants she exchanged were over a year old when mine were only 1 month old.
Bottom line: Customer service is not a priority at this location. It is quite the opposite for other locations I have gone to though, I must admit.

Gotta love a place when you go check out and you’re asked «Was anyone helping you today?» and I answer «No». Obviously the floor associates get some kind of credit if they’re named at the register. I’ve worked in retail in the past, this isn’t my first rodeo.
I came in here late morning and NO one was to be found… that’s ok, I really didn’t need help with my impulse purchase just so I could use my $ 10 off coupon that I got in the mail. To be honest here, I don’t shop here often at all… I think their stuff isn’t the best ever quality, especially for the prices they charge.
After I picked up a few random things… all impulse purchases, like pretty much doing Christmas shopping for myself, I got in line — and it was unclear where exactly the line started because a woman was at the other end of the counter waiting too, I was nice and let her go, and of course she was that customer from hell with coupons, returns, rain checks, you name it… so they called another associate up to ring, because every store knows this… everyone checks out at the same time. At this given moment, we’re talking all 5 of us in the store and THEN the associates come walking out to actually «help». There are two entrances of this place, I walked in and did my shopping on the bath/​pink pants and stuff side.
If I feel like I have to go shopping here, I’d probably go… I like shopping in Town Square.

Went in today and the sales associate was very kind and helpful. I know that people have had a bad experience with this location, but today they were professional and helpful.

SERVICE:
This location is complete garbage. I’ve been here a few times over the last few years, thinking each bad experience was a one-​off and wouldn’t happen every time I walked in. Wrong. The service is the worst. During every trip, I’ve been treated as less-​than (size prejudice?) or outright ignored. There’s an air of immaturity. I’m always polite and cheerful, so the employees must be poorly trained or don’t care. Some of the worst service I’ve ever received has been at this location. I will never go back.
INTERIOR:
The store itself isn’t even nice. It’s outdated compared to the Fox Valley and Yorktown locations. The fitting rooms are less than special. Kohl’s has better presentation. The fitting rooms at VS are too small for comfort and annoyingly lack sufficient hooks. Try finding a place to put all the clothes you’re trying on as well as your own, since the hooks on the room wall can only be used for clothes on hangers.
CLOTHES/​LINGERIE:
Pretty bras, panties, and clothing. Comfortable too. However, much of it is over-​priced, even the cute bras with rhinestones. Despite being fitted, the sizes also feel inconsistent from line to line.

Blech! I have a love/​hate relationship with Vicky’s. I love their undergarments. But, I do NOT like spending $ 40+ on a bra, though. Seriously, that’s robbery, despite the quality is great (for the most part). But the bf got me a $ 100 giftcard for Christmas, so I happily waltzed in today without that sick feeling you get before overpaying for things.
Well, lucky me. They were having their annual sale (or semi-​annual sale, whatever it is). As I sifted through things, a rather obnoxious customer behind me kept exclaiming loudly to her friend «Oh-​my-​gawd gurl look at this?» (Um, you look like you’re at least my age if not older. Drop the teenspeak). «I’m a 36DD, do you THINK I need padding? *giggle*» (Oh shut UP!) And so on… it was so annoying after five minutes, I had to walk away. It was hard to find anything I really liked; this store is very poorly stocked. I try to stay away from the «PINK» side, as cleary I’m past the age limit for the gear sold over there. I feel like a pedofile walking amongst the tweens and teens, anyway. Although there was a lady that looked to be in her forty’s sifting through boyshorts that said «kiss kiss» on them, so I didn’t feel so bad taking a quick look around.
I ended up buying two new garments for my girls and some new underwear (5 for $ 26… ouch). Total came out to a little over a hundo– I kept thinking about how many of the same garments I could have bought at other stores. I loved waiting at the register while one employee rang people up and the other two stood there, having their own conversation. I’m glad I don’t shop here on the regular (I certainly can’t afford to) but I do like that they carry my size, which isn’t a very common one.

The people there were very nice but it was frustrating to look at items that were on sale yet were not marked down and when I asked a question about my size they had no idea but they do have a decently wide selection

I always shop at Victoria’s Secret when I need bras because of my difficult to find size (32DDD-​34DD), and I usually go to Woodfield mall, Stratford, or Oakbrook, where I always get great service. Twice I have tried going to this location now and both times I walked out buying nothing (and trust me, there were items in my hand that I wanted) because of the appalling customer service. I’ve never been greeted, assisted, and if I needed anything be it a matching bathing suit bottom found for me or a dressing room, I always had to find someone and ask. The employees are too busy standing around giggling with each other discussing what latest merchandise they plan to buy themselves. Being someone who works in sales myself i know that I’d be fired if I neglected my job as much. I mean really, I thought beautiful women with nice boobs is the image of this store, so why am I being ignored @@ (pardon the semi-​conceited sounding statement)

I will never return to this location. They never have matching sets of anything.
I discreetly asked for help with putting together a look, and the salesgirl pulled out three mismatched pieces and told me that it was her most popular set in the store. Then she told me to keep looking through the drawers and let her know if I had any questions. As if I hadn’t already done this.
I was there prepared to spend good money, but not only is the store poorly stocked, the salespeople are tasteless and maybe too young and giggly to be working in a lingerie store.

Now this store has a «collegiate» section where you can buy Illini t-​shirts that are cut for anorexics. Gone is everything but their PINK line and bras and panties. If you want any other lingerie, go to their website.

I have a bone to pick with every location in this chain.
This one’s problem?
A shop girl who used the phrase «Shut Uppppp!» way too often.
They never have anything in a 36DD, and at $ 15 per pair for thongs, I’d rather go comando thank you very much.
Now their after holiday sale, when I return my MIL’s gifts, that’s when I clean up here.