Abf Freight System

Very disappointed in ABF. They called my cousin yesterday to schedule a delivery, he told them he was not expecting something and had just recently had something delivered by them. They said they had two separate deliveries for him. He was going out of town but asked if I would be able to come to his house to accept the delivery and I agreed. I took a few hours out of my day today to be home so that I could accept the delivery. When they showed up there was a different name on the delivery and I let them know that. They then checked the box and there was that same different name and a different addresses in Texas. After about 15 minutes of the delivery people speaking with there supervisor they figured out that it was a mistake.
I’m very upset that even after we told them we were not expecting something they assured us we had two separate deliveries. Then I wasted two hours of my day so I could be here to accept a delivery that was a mistake on the part of ABF. I called to voice my frustrating to the ABF supervisor and he simply said sorry and gave excuses as to how this could have happened. Point being my time was wasted by the negligence of ABF and they should compensate me for this.

Doesn’t look like the company cares about its customer service. There are 13 all 1-​star reviews and the company continues to thrive and prosper. They shipped a large heavy door for me and thankfully I took pictures how it tumbled inside their truck, it was clear that the door was damaged in transit. So, I called the seller of the door and they arranged for the door to be seen by the inspector from ABF and supposedly they were supposed to pick up the door today, when no one showed up, I called the company and was chewed up by them. It’s been a really long time since I’ve encountered something this bad.

I wish I could leave zero stars. I ordered 5 tvs and 3 glass dry erase boards online for my office. The company I ordered them from said that I must unwrap and inspect each tv for damages and if I did not I would be unable to return them. When the delivery guy arrived (Bruce) he made it obvious that his day was not going well. I unloaded the boards myself (and I’m pretty sure that was the delivery guy’s expectation). While he was tinkering around in the back of his truck, I was able to open and inspect the boards to ensure they were delivered safely.
I’m surprised he even brought the tvs to the door. When he asked for a signature I told him that I was going to have to inspect each item per the merchandiser’s request. He stopped me mid-​sentence and said «there is no way that is going to happen.» He then told me that I could just refuse the delivery (that I’ve already been waiting for quite some time). I told him that «this was bullshit» and proceeded to open the boxes to ensure they arrived undamaged. While I was leaning over the box he pointed his knife about 5 inches away from my face and told me «I had better watch my mouth.» I then called his office and spoke to Judy (who was very nice) and she put me on with the delivery guy’s manager. When I spoke with him he was completely unconcerned that the driver threatened me with a knife and even less concerned about me wanting to ensure that the products were delivered undamaged.
for your own safety, DO NOT USE THIS LOUSY, WORTHLESS FREIGHT SERVICE PROVIDER.

I would indeed agree 0 is even pushing it with ABF. I paid for a Pergola through home depot. It was suppossed to be delivered on the 4^th this Friday. Instead they call me and say sorry we missed you. We will try again but you are going to have to pay a re-​delivery charge. I spoke to Laura who called me a liar when I told her I set this up for the 4^th. She was rude and unprofessional then asking for Joe the Supervisor who was no better. Joe said if I don’t pay delivery charge he can just ship it back and that he doesn’t care either way. The Delivery came on the 2^nd. I asked for the Drivers name. He refused to give it to me after showing up late. He was instructed by Joe the supervisor to drop it off not even curb side. It was dropped in the middle of street. Yes 1 ton package. Couldn’t even put it up on my driveway. I left it there after taking several pictures and sending them to home depot. I took no accountability for this item because it’s in the street and could get stolen or damaged. Home depot said there going to deal with this company in a very professional manner. Never again with ABF.

I wish there was an option for 0. Pathetic service

Customer service??? Good luck. The ‘head doesn’t know what the tail is doing’ it seems, they have no regard for those effected by what they do, nor even City Codes!
New renters moving into our building used ABF Freight, ABF LEFT THE HUGE MOVING TRAILER IN FRONT OF THE BUILDING ILLEGALLY PARKED FOR 6 DAYS, blocking ability for residents to access their parking spaces safely, making pedestrian passing a hazard & making it impossible to see while backing out of our parking spaces into on coming traffic.
3 different residents had to call the company, police ticket the ABF trailer for creating a difficult & hazardous situation.
Police cited it as a hazard because of its size on a small residential street and no parking allowed on any public street more than 3 days AND it extended into the red!
Customer service had no record of the 2 previous complaint calls. When I called ‘Ryan’ was nice enough, just powerless to do ANYTHING. Seems they sub-​contract the trailers out??? Or some such ‘nothing can be done’ kind of thing.
Like the other poor reviews, I recommend: Do NOT use this company.

They called yesterday set up an appt for today. Took a day off and now they call IN THE MIDDLE OF THE AFTERNOON saying they couldn’t get the package on the truck (you guys couldn’t call 6 hours ago) Now I need to take ANOTHER DAY OFF tomorrow –very peeved!

You lazy POS company. You send a 70 yr to deliver a treadmill. You suck!!! Guy was gassed just going up my stairs!!! Ugh!

Never use this company if you have a choice. I had a grill delivered today. The delivery driver came to the door, saw that I was 7 months pregnant and told me he would have to charge me $ 75 extra to bring the grill onto my property. (Nobody mentioned this when calling to schedule delivery.) He offered to take a tip instead if I didn’t want him to bother contacting the company! Freight was already paid… why would I pay extra for something that ANY OTHER SHIPPING COMPANY WOULD AUTOMATICALLY DO?
He left the grill on the street (the box weighs over 100 lbs). I was able to slide a couple skateboards under the box to move it to the garage. I am shocked at the company policies and their horrid customer service.

Bought a couch from Blu Dot and they shipped it through ABF. The customer support was very rude. The seemed to have this attitude of «oh, we already have your business so we won’t try». Yuck… 2 stars.

I bought a piano and supposed to be delivered today 10/​18/​2013. When I tracked the item, it was in Portland. So I waited, but suddenly changed the status that item is delayed and will take another week to arrive. So I called them and said that item actually sent to NJ instead of Portland. However their amazing tracking system tracked until it gets to Portland (may be paper work). So finally it needs to come from NJ now. I am not sure they deliver this item on next Friday either and I am not going to wait for them since I don’t have any trust on them. So the current arrangement is to contact me on Friday and deliver when I am at home, before they bring it to my house I am not sure why Fedex and UPS folks can not deliver these items. They are way effective. I buy most of the items online and I had only once that FedEx lost my small package.

The saga continues! One week to the day and still NO SIGN of ABF… after multiple calls, emails, and online Chats with Amazon… and MULTIPLE PROMISES of «oh, yes. everything is confirmed for delivery today (just NOT by the time requested).» I again find myself waiting for NO SHOW ABF to make a guest appearance at my location. First it was confirmed (by Amazon) that delivery would be completed today between 9AM and Noon (local time). As that window of opportunity was drawing to a close I was again promised «definitely TODAY. Between NOON and 3PM (local time). Well, as I watch the sun setting off in the distance… there is still no sign of that MYSTERIOUS ABF TRUCK! 1 week, 8 hours, and no delivery!!! Is that anyway to run a logistics business? Me thinks not!

One star is to good for ABF, they totaled a very expensive motorcycle that the dealership i bought it from shipped through them. They claimed it was slightly damaged! It took months to resolve with them. The adjuster was extremely rude to me on multiple occasions. Took way to long to resolve. Avoid at all costs.

I wish I could give negative stars for this company. I just sat around the house from «8−2» (and then some) waiting for an oversized package to arrive (that I ordered on Amazon) which never arrived. The customer service line is useless. First, we get an email saying that they can’t get a hold of us so they called and left a message to schedule and appointment which is a dirty lie… they never called. Fast forward to after an appointment was made and after I have waited for hours to no avail. I called and waited on two separate occasions today (for a half hour each time) without an answer. I then called the number to schedule appointments and I find out that whoever made the appointment for today is a TOTAL IDIOT because they are closed. They only ship on Mondays and Thursdays and luckily I had the day off today but apparently SO DID THEY. The employees who are making appointments probably should have been privy to this information. In addition, whoever I talked to today was not able to make an appointment for me for a later date. Why? Because «they are closed». I don’t know how this company is still in business, but they should be shut down.
AVOID THIS FREIGHT COMPANY AT ALL COSTS.

I got a better one! I ordered a large item through Amazon, was never told this was how it would be shipped until after the fact. They are charging me a storage fee for holding the item because they were not able to get in touch with me by phone. They have never attempted delivery. When I called them to set up a day, they scheduled it 4 days out, only AFTER the fact did I learn via a letter that they are charging me 20 dollars for each day’s storage. I am going to fight the charges tooth and nail.

Not sure if this is the location that handled a recent online furniture purchase, but they did have an 847 number. Horrible, horrible, horrible service. I can’t believe any business could offer this kind of service in these days of low purchase activity, competition, online reviews and word of mouth. Purchased a couch through
(will never do it again — there’s a reason their shipping costs $ 2.75) and set up a delivery time with ABF freight. $ 2.75 only buys you drop-​off at your door, no taking it up the stairs — fair enough. So my boyfriend and I both took the day off from work (they only deliver M-​F 9 – 5) and waited. And waited. And nothing came. And the phone didn’t ring. So at 5pm, the end of our «window,» I called ABF, and they said, oh yeah, the truck broke down so they couldn’t make the delivery. NO PHONE CALL. They didn’t seem to get why I was upset and refused to give me full delivery to compensate (we couldn’t both take another day off from work). I battled with them over the phone for a week and they finally agreed to send 2 guys out to deliver and take up our one flight of stairs. So who shows up on the new delivery date? 1 guy who refuses to even help my boyfriend (who stayed home) take the couch up the stairs.
They had no interest in making up for any of this, and since I can’t get any money back from this ordeal, I will never stop saying bad things about ABF freight and buying oversized items
.