Enterprise Rent-A-Car

I use this location frequently, particularly Sept-​April when they have their weekend specials. I live in the city but spend a lot of time in the suburbs. It doesn’t make sense for me to have a car in the city, but I do need a car on the weekends. The staff here knows me by name and takes a vested interest in making sure I have a positive experience. Check in and return process is fast and easy. The cars have always been cleaned and seemingly well maintained. Weekend specials are amazing. Staff is professional and courteous. Now I just wish they had better summer rental deals… Thanks Wheeling staff!

Sometimes they can be busy or a little slow but overall really great customer service. We continue to use this location and recommend to anyone needing to rent a car.

Professional, courteous and very personable. Brett and Anton at this location made my whole rental process one huge smile.

Friendly and great customer service! The manager Adam so nice! And Vlad so friendly! If I need a rental car will come back again!

I’ve rented from this enterprise twice and both times — despite being incredibly busy — the staff was friendly, accommodating, and got me out the door as quickly as possible. I will continue to go back to this enterprise because they treat their customers with respect and provide great service. Thank you for the positive attitude and hustle when assisting customers– keep up the great work!

Would give zero stars if available. I can’t imagine that these positive reviews are about the same Enterprise Rent-​A-​Car in Wheeling Illinois that I was in today. I spent about two hours in their office, trying to rent a car that I reserved. The car that I rented is the most disgusting dirty car that I have ever seen. The interior is horribly stained and the bumper is coming apart. While renting the car I witnessed the worst customer service that I have ever seen, and I was also treated horribly.
I rented a mid-​size sedan. The only car that they had available was a Dodge Charger. I am very short, and I was unable to see out of the windows of that car. I asked if there was another sedan available and the «manager» Cameron, said no. Just as we were going back to the office, a customer pulled up to drop off a Camry, which would be the best replacement.
I asked if I could have that car after it was checked in, and the manager said yes.
We went back in the office and the manager proceeded to help a long line of customers for new rentals, and ignored the customer returning the Camry, and he also ignored me. After about ½ hour the customer returning the Camry left, with the car.
So, I just waited. I then noticed that a Corolla was brought back, and I asked the Manager if I could have that. He said yes, then went out side and walked around the car to look for damage. He never changed my paperwork or looked inside of the car. I asked if I would be charged for the lesser car (two levels below the original car that I rented), He said that I would be charged for the car that I originally reserved, and would not receive a credit. I took the car because I had already waited about an hour and a half, and the office would be closing in 30 minutes.
I drove the car for about two miles, and then noticed a large «ding» in the windshield. So, I called the office back, and asked that this be noted in the initial paperwork, in case the damage spread. I was told to bring the car back and they would look at it. I also asked if the Camry that I initially wanted was checked in yet. The manager said no. So, I went back to the office. While I was in there I noticed that the person was trying to return the Camry again. And again, the manager ignored the woman and ignored me. It was almost closing time, so she left without returning the car.
All this manager had to do in the first place, was process the return for the Camry customer (less than 5 minutes), since he was already helping me (I spent my 30 minutes in line, and it was my turn) and then let me rent it. In fact, he changed the paperwork and my rental record is for the Camry (but, I now have the disgusting Corolla).
Bad decisions yield bad results. Enterprise has now permanently lost two customers for life.

I had a good service experience renting a car from this Enterprise.

I was going to Louisville over the weekend, and its a long drive. i needed a car with 2 important features. good gas mileage and AUX IN to play songs from my phone. I had put these in special instructions. And this location made sure of it and gave me Nissan Altima S. Good Car and great mileage, staff was helpful and understanding.
Although i had my friend pick me up after i drop the rental car, the staff was insisting to drop me to wherever i needed to go, i smiled and said, i’ve got it covered. thanks.
Overall, good staff, accommodates special requests and helpful.

I had to get a rental because my car is going to be in the shop for a week or more. The manager picked me up and then told me about my $ 30/​day voucher from my insurance. I told her that I was okay with a sedan. It was snowing pretty badly today and she helped me get an SUV, where I would only have to pay the tax. I appreciated the gesture, because this whole hit-​and-​run has been burning a hole in my wallet. The Dodge Journey is awesome and I actually would like one when I trade in my car someday.

I was in an accident earlier this year and unfortunately, my car was not drivable after the accident. I had to get into a rental right away in order to get around. I’ve worked in claims for years and was handling auto claims at the time of my accident, so I was familiar with the rental process in the event of an accident, particularly with Enterprise.
I was at home when I called in the reservation and figured they would come pick me up and take me to the branch… After all, the saying goes: pick enterprise, we’ll pick you up. As luck would have it, they came and dropped off a car at my house (!!!)! I was so impressed. They had all the paperwork ready for me on site and gave me an intermediate sized car. I was super impressed.
When my car was repaired and I went to drop the rental off, the checkout process was so easy. They did a brief walk around off the car and didn’t dock me that I returned the car with less gas than when I had received it. I was totally ready for a bill or something to come out of my deposit but nothing like that happened! I was so happy!
Of course, one of their reps drove me home after I dropped my car off and made pleasant conversation the whole time. Friendly, affable staff who are cognizant of your situation and needs, who cater to what is convenient for you and give you a little leeway when it comes to accommodations? What more could you need?

This is not a conventional review, as I wasn’t a direct paying consumer. However, I feel compelled to provide positive feedback on the people at this location. I was having car trouble, and as my car battery was winding down to die, I found myself in the parking lot in front of this Enterprise. I had used Enterprise before at several other locations, so I felt very comfortable approaching them for help.
Ultimately, the entire office was warm and friendly, and offered to help me with my car by jumping it. When my battery wouldn’t retain the charge, I ended up having to wait for over two hours for a tow truck. They allowed me to stay in the waiting room until my truck arrived. During those hours, I saw several customers come and go — and all were very satisfied with the customer service provided. It was a really pleasant atmosphere.

Very disappointed. I reserved a car for pick up at 11 am. They called me the day before to confirm reservation and I told them I would be picking up around 10:30 instead. Jeff Barber told me «no problem» I have been here since 10:30 and it is now 11:10 and they still don’t even have a car for me to take. That is terrible customer service.

I have never had a problem with a car from an Enterprise until I rented one from this location. I was given a Toyota Yaris that smelled like a combination of spilled milk and cleaning supplies but it aired out well after a couple of days. After three days of driving maybe 50 miles the check engine light came on so I went to return the car. I was rear-​ended on the way back. When I returned the car the gentleman at the front desk told me I didn’t have to report my accident to my credit card company because the police report showed the other driver was 100% at fault, so her insurance would cover the bill. Due to that statement I didn’t report the accident to my credit card company.
I was then given a fiat with a broken seat-​back but I didn’t have it in me to return a car yet again so I worked on my abs by sitting up very straight.
Yesterday I got a bill from Enterprise saying I owe them for all of the car damage. Arg.
Why two stars? It is obviously very frustrating to have two faulty cars in a week and to be told incorrect information, but the guys who work there are really nice and I always love the free home pickups. I just think I will stick with companies with newer cars for awhile.

Enterprise sent us two bills in the mail — one for a $ 0.75 ipass charge and another for a $ 17 administrative fee to pay that $ 0.75 charge. I wasn’t aware that it cost so much to pay a bill! Maybe they could save money by not sending worthless paper bills for $.75! No one at Enterprise ever even offered the option to rent an ipass while using the car. I guess we’re just supposed to think of that on our own.
This complaint is really meant for enterprise headquarters, not the wheeling location specifically, that’s just where we rented the car from.

I would have to say that I am thoroughly happy with the staff and service at this location. While there were some minor glitches with a few of the vehicles the manager here has always been more than accommodating. I have rented at least once every 3 months roughly for business travel over the past few years and I wouldn’t rent a vehicle elsewhere.
They’ve always provided pickup/​drop off service which is a welcome service if you don’t want to leave your own vehicle there overnight.