Bill Matschke – State Farm Insurance Agent

We have had Bill as our business insurance agent for 17 years. The only time we’ve actually needed his service was this year as we moved locations. After speaking with him 6 – 12 times over the past 4 months about what was needed, our policy is still not correct, or finished. He never follows up and has been completely incompetent in his advice. What he mentioned would be a reduction in our policy numerous times actually equated to a 4 fold increase in our policy with no variables changed. I have had to follow up with him 9 out of 10 times when he mentioned he would follow back up with me. NEVER have I dealt with someone who was trying so hard to lose my business. Never has he apologized for dropping the ball and never has he even attempted to reconcile his errors. After 17 years of continued business, you expect a level of customer service and loyalty, he has provided nothing that would resemble customer service. I could and would never recommend him. State Farm should be embarrassed that he is an agent. I am ashamed to have given him my business for this long!