Macy’s

Waited on a line of two people for about 35min the speed here is super slow and the worse i have ever experienced at a macy’s.

This review is on the Men’s shoe department. I went twice in the same week with my husband and had two separate but equally poor experiences. The 2^nd was really bad. He was rude to the point where I couldn’t believe that he had the nerve to put his hand up like a stop when I asked if he could verify the address where the shoes we ordered would be sent. He misunderstood what I said apparently and somehow thought I was using someone else’s (my mom’s) Macy’s credit card which is ridiculous. I’m an adult professional & my mom was nowhere near us so not sure where he got that from. He disregarded my husband’s questions, was unhelpful, rude and to top it off ordered the wrong shoe! Now we have to go back and waste more time. It’s so upsetting to have people working in customer service who have no idea what it even means. Guess this is why they are closing places down. Too bad because I really do love Macy’s and have been shopping at the chain for over 20 years.

I love shopping from Macy’s in white plains, I buy all my family cloth from them because they have good quality and very good prices too .only problem I see in this store the customer service is poor and most of them doesn’t care.

I’m not a fan of Macy’s stores in NY. I don’t know why, but I can shop at any Macy’s in Westchester that I can say wow great service. The Macy’s in White Plains have done really rude employees. They are not all rude let’s be clear, but I had an experience last month that make me right this. The saddest thing is that I think she was a manager. That doesn’t say much about how they identify the leadership talent that represents their globally well known brand.

I usually love Macys! but the handbag department has terrible costumer service. About two months ago I went to go buy a purse. I waited for someone to help me or even ask ifIi needed help. One of the girls looked at me and kept walking by and not once came to me. When two other people came she quickly went to go help them. I finally asked another lady to help me that was with someone else. She said okay. Again I waited and looked to see where she was and didn’t see her. I was very angry at this point so I left. i don’t think I will be going back there.

I absolutely love going to Macy’s, I can find everything that I need. Although at times, however, looking for a sales associate is a little tricky. Nonetheless, for me, has been a breeze.
Onto Make –Up Now…
I love going to Clinique’s Counter. Hope is a wonderful Clinique specialist who knows the ins and outs of their products. Hope is attentive to your needs– likes and dislikes and will provide you with products to take care of those needs. She is caring and will listen to you and select products just for you.
Hope is not one of those (Beauty) Specialists who is pressuring you to buy anything that you don’t want especially if it’s not going to suit your beauty needs. She takes her time, to evaluate your skin tone and /​or problem areas. She definitely goes out of her way to please her customers every time.

Worst Macy’s I have ever been too. I had a gift certificate burning a whole in my pocket so I stopped by an hour before closing and it was a ghost town. The floors where dirty and clothes were all over the place. There was no one on any registers or in sight to help. I ended up only staying only 15 minutes which is what I assume the staff wanted me to do because why help customers when you only have 45 minutes left on the clock? Too bad my gift certificate is for Macy’s and not another store.

I like Macy’s because I can go to one store and select from a multitude of brands. Unfortunately, I had a horrible experience at my visit to White Plains. I was traveling on business and had won $ 10 promotional gift card on their Lucky Stars contest. Yah, except the experience was so painful it has turned me from Macy’s.
I picked up a pair of pants to use with my gift card. The sales associate was very nice, but didn’t know how to use the gift card because there was nothing to scan. She couldn’t figure out how to input the promotional code from the text message and email I received from Macy’s and its promotional company HelloWorld (Horrible company – anyone who hires them to run a promotion is asking to lose business). It seems associates are trained to only scan and that is it. She called her manager who also didn’t know what to do (not sure how she qualified as a manager…) and the manager explained they never heard about the Lucky Stars promotion (odd since it was on their website, on store signs and on TV) so it could be a scam. Not that she was implying I was lying, but how could they provide I wasn’t. Lovely, I spent 30 minutes with a nice, but incompetent sales associate and then insulted by the manager who apologies for not being able to do anything, but her hands were tied.
After that frustrating experience, I decided to reach out to HelloWorld who had sent me the promotional email on behalf of Macy’s (they actually say email back if you have any issues or questions). So, I shared my concern via email and there response was basically tough luck cause they checked and Macy’s says it’s good and if it happens again for me (the customer) to stand in line and call Macy’s 1 800 number to help their staff understand that this was a REAL promotion. Oh, by the way good luck using it in the next 18 days. Wow, has anyone else had a company ask you to call the help line when you are in line because they can’t train their staff on promotions?

I am very disappointed in the customer service at this location. The first time I went to buy shoes, the lady standing near that department seemed uninterested in helping me. When I finally got her to walk over to the actual shoes, she pretended like she knew something about the product she was trying to sell me on, yet strangely didn’t seem interested in grabbing a pair in my size to try on.
The next time I walked in. I stood there for 5 minutes looking over the shoes and listened to two employees have a conversation about whether or not they remembered one another or ever met.
Great. =p

Not very good customer service in the beauty area… except the new Mac area which is bit better. Never anyone around and not very friendly or helpful, you almost feel like you are unwanted. The worst was the Elizabeth Arden counter, never anyone around. I go out if my way to shop at nordstrums as they are so friendly and helpful.

Awful customer service, I sat here waiting in the shoes section for someone to get my size. The sales person visually acknowleged me but went on to help someone else. Guess what, if you are going into the back to pick up a pair of shoes for someone else you can grab me a size nine in the ones i am pointing at. I guess there is a reason this place has a 1.5 star rating. I wish it were possible to give negative stars. I would take –2 stars from here and add them to my favorite restaurant and make it 7 stars.

Dirty

When someone says «Thank You» the normal response is «You are welcome» or at least some derivative of that.
I am a long existing customer at Macy’s but will re-​evaluate this based on my last two experiences. On Monday, July 8^th, 2013 I did a return at the White Plains Macy’s — Men’s Store. Had 3 different suits that I needed to return. The sales associate seemed unhappy during the entire transaction. I understand that returns could be frustrating especially when working from 3 receipts. He had to match the suits based on the receipts. I’ve worked in retail for many years and can sympathize with the associates. Extra inventory that needs to get tagged, sorted, and put on the racks. Extra work. I get it. As a customer I did not appreciate the snide comment and tone regarding my receipts. He did not have his game face on. I apologized to him for the return and heard crickets from his end. I remained very cordial with him even though he treated me like a second class customer. I thought about saying something to him but refrained. Also considered speaking to a manager on my way out, didn’t. My conclusion was simple, it wouldn’t do any good. Customer Service training has to come from the company and not the consumer. The culture at the White Plains Macy’s is lacking. No one greets nor asks if you need help. Transactions are always dry and without any interaction. Whatever happened to ensuring your customer found everything? Try returning something to get a better understanding of what I am writing about.
I am sure lots of Unilocalers have experienced the same at other Macy’s store. The culture needs to change.
I will end this review with the way it started, at the end of the transaction I said «Thank You» to the sales associate named Lyle and he choose not to respond.

Below Average Macy’s. Employees are indifferent and don’t care and are not friendly.

I have a complaint about a particular Lancome associate at the Lancome counter at the West Nyack Palisades Center Macy’s. I have gone in various times and been received rudely by this woman. She has rolled her eyes at me, slammed my credit card against the cash machine, basically mis-​behaved. Her associate number is 71 862 877. She has long black hair with thick black eyebrows, thin, olive complexion, between the ages of 21 – 35. The best was one time she was in the midst of a conversation with her colleagues and i asked her for help and apologized for interrupting her — she humphed, rolled her eyes, gave me the product, slammed my credit card, threw the product at me then sarcastically told me to have a good day then ran off to her conversation. I’m not sure if it is because I look young, I’m a minority and colored, or because I wasn’t dressed up to go shopping (on weekends, I will not wear business clothing to get makeup at the mall) — however, I almost felt like returning the products and going to Lord & Taylor next door or simply ordering offline because she left such a bad aftereffect. For the future, please do not go to the Lancome counter here and if you see a woman with the associate number 71 862 877 — avoid her, especially if you are colored, a minority or you look young. Macy’s or Lancome should really hire their staff to behave in a way that avoid discrimination procedures.

Business is slow yet they seem understaffed. I’ve been here 40+ times and never really had a reason to complain until I visited the Watch department. I went there during my lunch break last Friday. The one lady who was working in the Watch department was busy helping a lady who took AGES to decide which watch she wanted to purchase. It only took the employee five minutes to tell me she would be with me in a minute. I’m usually patient when people say that but excuse me, I knew which watch I wanted to purchase. All I needed was for the little glass case to be opened up and the watch handed to me so I could buy it and walk away a happy girl with a new watch. Thank goodness I wasn’t in a rush otherwise I would have been livid. This store is good if you don’t require assistance for purchasing an item. Buying clothes here is fine as long as you don’t have expect to find what you see on the website.

Ugh.
This place is in a trashy mall, but still, i expected better of Macy’s. Maybe not the huge selection or wooden escalators of the 34^th st Macy’s, but at least some variety, some class, some taste.
Nope.
Also, the elevator was broken, and the bathrooms made truck stops in Kansas seem clean and well-​tended.