Planet Fitness – White Plains

Compared to my home clubs (Wappingers Falls & Poughkeepsie) this location is far lacking in fundamentals. Not one of the three desk staff members said hello to us (or to the people who walked in ahead of us). Shoulder pads for squats are worn very thin & need to be replaced. Employees seen roaming the floor on their cell phones & eating at the front desk.
Seems to be a lack of management presence resulting in unprofessional & uncomfortable atmosphere. Needs to be fixed.

Not sure why all the negative reviews, but so far, so good. Joined a couple weeks ago and overall, I think you get a great bang for your buck. I went with the the $ 20 deal so I can use various locations. Seriously? Where else in New York can you pay $ 20 to workout at a HUGE gym, with plenty of cardio & weight training machines, it’s clean and well maintained, unimited tanning, massage water beds, massage chairs? Great deal. No complaints.
Initially the whole LUNK ALARM thing was big turn off since I’m a bikini bodybuilder, but no issues to speak of. Also, the fact that they serve pizza and bagels is completely STUPID, but I don’t usually eat that crap, so I could care less. Overall okee-​dough-​kee.

The new location in the City Center is much better than its previous location. Bigger, yes bigger, the staff is friendly and enough machines for everyone. Glad that Monday thru Friday it’s open 24hrs.

The new location is impressive. The rooftop setting is awesome. I feel like I am working out on top of the world. There are all new machines, some which are variations on the old that make the workout more challenging i.e. the stair climber with actual steps, and the leg press with moving plate vs. seat. The ventilation is fine, much better than the old location. With two levels there isn’t much more you can ask for.

I was excited to see and workout in the new PF facility in the WP, it looks great and seems to be set up well. I was glad to see that the materials used for the build out looked like quality materials that could be kept clean. For example, the locker rooms have real tile on the floor as opposed to whatever was on the floor of the old facilities locker room. However, I was in for a pre work workout this morning at 5am and I was very disappointed to see that the whole gym was a mess. It’s like they haven’t cleaned it since the place opened a week or so ago! The locker room floors were filthy, there was dirt and debris everywhere. The shower stalls were all messy, clods of used bar soap on the floor, wet paper towel wads in the corners!
Very disappointing. This could be a nice gym.

Compared to every other PF I’ve been to, this is the worst. Firstly, there is no parking, which nobody told me when I joined. It is street parking and I’ve received 3 parking tickets total since going twice a month for the last 6 months. When I joined, they gave me a complimentary sticker and told me to put it on my back window for parking (which was a lie). This made me want to cancel, but, After a month, they told me they were getting a brand new facility by June with a parking garage and ²⁴⁄₇. It is now October and this new facility doesn’t exist yet. Every month, I’ve wanted to cancel my membership but I never do, thinking to myself, «the new facility will probably open next month and then I’ll be screwed for canceling now.»
The entire reason I joined was for the tanning ($ 20 a month, unlimited). The TANNING BEDS HERE DO NOT WORK. I’ve tried all three beds, for 15 minutes at a time, and do not get any kind of sunburn. Compared to Albany and Scarsdale, or new Rochelle, I go in the stand up beds for 8 minutes and have sunburn for the next three days.
Staff seems bored and unhelpful and unfriendly. Waiting for that new facility still…

I work in White Plains and live in Dutchess County and I wanted to join Planet Fitness for the convenience of attending at work and near my home. Since I joined in 2011 there have been management issues, 3 thefts in the women’s locker room, filthy bathrooms and showers, the air conditioning didn’t work most of the time hand many of the machines are broken or just don’t work at all. In 2013 one of the staff confided to me that the owner’s have numerous locations and make false promises to their staff. Basically they either fire you or push you out to another «land of broken toys» location so you either get annoyed and quit or get fired. That explained the high turnover in the staff. It was rare that I saw the same face after 4 months. The lackadaisical attitude comes along with it. They are due to move to a large hotel on Main Street with new equipment, etc., but it will not matter — the owner’s have the «absentee landlord» syndrome and the dynamics will remain the same.
I was very glad when CRUNCH opened up in White Plains — what a difference! The staff is friendly and helpful; upgraded machines; classes throughout the day and week; clean bathrooms. A new CRUNCH opened near my home! Life is Good!

Great equipment but don’t try to work out between five and seven. I have been trying to cancel my membership since December 2013. I live in California and it seems no matter who I talk to they won’t cancel and just keep trying to contact me to make a payment

Equipment broken for weeks. and if its not broken, its dusty and dirty. unfriendly staff who has ZERO desire to work there. Never a manager present or a new one every few weeks. The atmosphere is very poor and the members of this club are in poor spirits. Was a member of this place for only a few months til I threw in the towel. There are other gyms in the area who offer low prices and provide outstanding service. Planet Fitness of white plains is certainly NOT one of them =(

There aren’t enough working machines — many are broken; the lack of AC & ventilation makes it uncomfortable; the place doesn’t feel or look clean; the staff looks like they wish they were somewhere else. You are better-​off at any of the other nearby gyms. In fact, there are three gyms, 1−5-blocks from Planet Fitness, that charge near or the same monthly fee.
What really irks me is PF’s policy that they won’t cancel a person’s membership unless its face to face, or unless they receive a written cancellation request in a certified postal letter. Give me a break! They could and SHOULD allow cancellations over the phone. It seems pretty desperate that they are attempting to retain memberships by insisting on this frustrating and inconvenient cancellation protocol.

I joined this gym several months ago. It’s ok. It is a bit run down and the AC seems never to be on. They just have fans blowing hot air around. I recently went to PF in wappingers, ny it was fantastic ! From the friendly staff to the fab equipment, to ample room to actually work out. the tanning beds rooms were very nice and clean ! White Plains PF tanning rooms/​beds are horrible, run down, dirty and unwelcoming. But then again I pay $ 20 a month (black card). But then again others PF are so much nicer.

In comparison to other Planet Fitness gyms I’ve been to, this one is definitely older and a bit more run-​down. The staff isn’t particularly bubbly but I don’t really care that they’re not. In fact, the staff at the other Planet Fitness I went to in the Midwest were too friendly, which honestly, was a bit annoying.
For $ 10/​month there’s no question that this is an incredible deal. You have all of the types of exercise equipment you could want (within reason). They give out free bagels and pizza for heaven’s sake. The only reason that I sometimes don’t look forward to going to this gym is because it seems to have a higher concentration of creepers. Dudes who seem to wait *too* long between sets, and who seem to be there less for a workout than their viewing entertainment. Obviously this is nothing that Planet Fitness can control or mitigate, and I know there are creepers in all gyms, but just thought it is something worth mentioning for this particular location. Otherwise it’s a great place to get a solid workout :)

I just joined this gym this past week, and I’m really happy so far. For $ 10/​month you get access to everything you would need as well as unlimited personal training sessions.
I know this gym doesn’t have parking space, and nor does it have a pool, but for $ 10/​month there’s really not much to complain about.

For the money it’s ok.
The gym is always hot, the treadmills tend to be either full or broken it’s a real hit or miss.
The people there vary from seniors to meat heads depending on time of day.
Again as we said, for the money it’s ok but if any other gym offered the same rate we would be out of there in a blink of an eye.

Disgusting.
In a long chain of Planet Fitnesses with no air conditioning, this one has no redeeming value. The parking, unlike other locations in Westchester, is not only not free, but pretty expensive ($.75/​h, must buy an hour block). The parking must be paid until Midnight (unless in the lot, then 24 hours including holiday). And for good measure, if the heat stroke doesn’t get you, they shut the place down anyway (Which is a theft of dues either way, is it not?).
Its fine in the winter, maybe even then on the toasty side. Someone should make the owner of these gyms work out and see if they like it. Of course, if you don’t do hard work on weights or cardio, you’ll just sweat a lot and make the machines disgusting (even if you spray them) and not notice the dehydration.

Pros — Lots of machine, clean, friendly staff
Cons — A bit crowded, paid parking

I love this place. I never thought I could feel comfortable working out in front of other people, but this place makes it too easy. The workers always greet me when I walk in, and they are very helpful and friendly. The facility has many equipments, and it’s pretty clean. The only downside is that you have to pay for parking but it’s so worth it for the $ 10/​month membership. I highly recommend this place.