Jack Williams Tire and Auto Service Centers

I went in for my routine oil change my car was making a slight rattling noise that day. They did my oil change by did not reset the car. What puzzled me the most is the rattling noise, they replaced my swaybar clips… and my car came out even noisier. They charged me a total 293.79. I called back to let them know my car was louder and worse since their service and they told me «you never know with a car, you fix one thing and another breaks» this was from a manager. He also proceeded to tell me he wont look at it he would like the gentleman who did it the first time to look at it. Absolutely not! I went to a local small car garage and they fixed exactly what jack williams claimed they fixed. Theyre great for an oil change but thats pretty much it. Extremely disappointed!

Wrote review on wrong location. I have not been to this location.





Wrote review on wrong location. I have not been to this location.

Now, this is how service is supposed to be done! If you read my previous review on Jack Williams in Trexlertown, you’d see that I have not been a big fan of Jack Williams, but this location has shown me that my gripes are entirely limited to that specific location. The level of service that I received at this Whitehall location was outstanding. Mike was knowledgeable, courteous and very accommodating. The replacement guarantee I purchased when I bought my new tires (tire replaced if they are unable to patch the damaged tire) was honored for my flat tire. He was honest about his inability to repair it and replaced it at no cost according to the guarantee. I’m almost certain that the Trexlertown location (in order to save them the cost of the new tire) would have done a half assed job of patching the tire and would have sent me on my way with the likelihood that it would have failed me again at some point. But here, Mike was thorough, honest and fast. When I left, my tire was replaced and I didn’t find anything additionally wrong with my car that wasn’t there when I initially arrived. What a relief! This will be the ONLY Jack Williams that I will go to from now on.

Very honest. Only recommended services that were needed. Did not try to make me purchase anything I did not need. Got front brakes and rotors for $ 267 which is a lot less than other quotes I received. Same day appointment and had me in and out within an hour. Will continue to go there.

Had my car at JW in Whitehall for 4 tires in December and back for an oil change last week. Both times were pleasant experiences thanks to the friendly staff behind the counter.
I wish the customer service was as friendly everywhere as it is at this location!