Lumber Liquidators

If I could give zero stars I would. This store is terrible! At first I picked out a hickory floor. I was really excited about the choice because it was just what I was looking for. The store never told me it was on back order when I was there. They wanted half the money up front. Then the other half to order and setup install which is crazy! You never give a contractor all the money until work is complete. Anyway they then tell me the floor is on back order. Till the end of the month. The end of the month comes then they tell me it will be another month. I ask why and they don’t know. How do you not know? Next month they don’t tell me anything so I contact them since they have my money and they tell me they told me it would be another 2 months. I told them they never told me that and even sent them the email. The customer service was terrible. Anyway 2 month go by and then they tell me it won’t be in stock till next year! Why are you selling it!!! I told them I just need to pick a different floor I was really disappointed. After fighting about the different floor they then offered free shipping. The shipping first of all when you pay is 2 different options. First a flat rate where guys in a truck will come and drop off the wood on your front own or 2 you can pay to have them brig it inside. Why would I have to pay to bring it inside? That is where it has to be for 5 days before they can install! Anyway I paid the extra in the beginning to have it brought into the house. So now they give me free delivery the guys show up for delivery and ask where I want it. I said in the front living room. Now this is wood for a 1900 sq ft house. It is 70 boxes. They delivery guy goes we don’t do that unless you pay extra. I told him to take it back then because they were giving me free delivery to bring it inside. They had to call the store and after another confrontation they finally brought the wood inside. Now after 5 days the installers were set to come. I ripped up all the carpet and padding. It was all taken out even when they came to measure. There were water stains on the wood when they came to measure and never said a word. When the come for install and after I took 3 days off of work they measured the floor moisture and said they can’t install it. I was outraged! I asked why they didn’t measure the moisture before and they said they forgot! So I sat at home three days from work for nothing. After complaining to the store about that and no one responding to me out of the blue I got an email from Steven from corporate. So the store passed me along. I went through my whole story with Steven. He then said wow I will have to give you to customer service. After 5 days of waiting I email Steven because no one from customer service ever contacted me! Are you kidding! So then finally after more comparing to them they did give me money off for install which is great but this was months of aggravation! Finally they said they would install the floor if I signed a waiver which would void my warranty. I didn’t even care. I signed the waiver and moved on! Do not ship at this store or deal with lumber liquidators! Very poor experience all the way around. I would never recommend or use them again. Thanks for listening!

Great product and wonderful staff; special mention to Bobby Joe. She was a pleasure to deal with! Be alerted with two 3^rd party contractors: Bill Marshall and Tony. They were friendly at first but that was quickly overshadowed by their incompetence and odd behavior! Both men were very peculiar and caused my family and I several days of hardship. Steven, at the corporate level handled this situation politely, professionally and was understanding with the amount of concern and heartache these 2 contractors gave us. Definite choose LLC for materials, but I would suggest to either do the job yourself or you hire someone for the labor. Again, it was the 3^rd party contractors who made this job a nightmare. Lumber Liquidators were great, both at the store and at corporate. Steven, at corporate, resolved the issue quickly which left me with a positive review. Their choice of contractors, however, we’re absolutely incompetent. These contractors also do not return calls…

Very helpful, pleasant, accommodating and encouraging! Highly recommend shopping here for you hardwood needs!