Dog’on Salon

I’ve never kenneled my dog there but they have been groomed there many times.
I think the staff care about what they do, not so sure about the different face every time …
We had 1 issue where 1 of our dogs was allergic to the shampoo they used. It took us a while to figure it out but the staff there even called after they were closed to check on our dog… and she wasn’t even the owner!
That’s dedicated staff when they still care even though they aren’t paid to care! The issue was NOT the fault of the groomer/​staff, our dog just had a reaction.

Don’t leave your dog with the Dog’on Salon. I left my dogs there for boarding — 10 days and I was almost totally dissatisfied with their service. I could only have been more unhappy if my dogs died.
Staff
I interacted with two staff that seem like fine people but they totally lack in customer service. The weekend we went to check out the facility I asked if my two small dogs could be kept together in the larger pin. I was told yes. When I returned the following week to drop off my dogs the larger pin was not available and they seemed the least concerned about it. They neither acknowledged my original request or apologized for not staying true to our arrangement.
Facility
The facility boasts a fenced in back yard and grassy play area. The fenced in back yard is more like a fenced in alley. It has no grass, but instead is covered in rocks and is totally exposed to the sun. Think about how hot rocks can get when they’re in full sunlight. Now think about your dogs being left out there. No where did I see a grassy play area. The indoor play area was barely engaging.
My experience
In addition to the facts above you should know the following:
1. When I picked up my dogs from this kennel they had scrapes on their noses. When I asked the staff person what happened to my dogs he shrugged and said that they did it to each other. When I took my dog to the vet the day after bringing them home, the vet told me that the scrapes looked like my dogs trying to get out of their kennels, sticking their noses under the gate and then scraping them. This is common, but the fact that the staff person didn’t tell me the truth or had no idea why my dog’s nose was scraped is a huge signal to me that they weren’t paying any attention to them.
2. My dogs came home smelling obscene. Their crates and their blankets were drenched in urine. My dogs are pad trained and this tells me that they didn’t get let out of their kennels very often and the staff let me dogs pee in their beds. That is disgusting and unsanitary. I felt so bad for my pups.
3. Lastly, I labeled my dogs food, snacks and lunchtime treats. When we returned to pick them up after 10 days at the kennel one dog had way too much food left over and the other was 2 lbs heavier than he had been 10 days earlier. They also were never given their toothbrush snacks and those were labeled for them as well.
I have to say I am supremely disappointed in this experience. I hope that their owner Shannon Walters know the inadequacies of her dog salon.
Basically, if you want a living dog when you return from your trip Dog’on is fine. If you want your dog taken care of, go elsewhere.