Car-X Auto Service

I took my car in for an oil change and wiper blade change. I didn’t notice until the following day that the hood where the blades were change was very badly damaged… not scratched but the paint was missing from the area where the wiper blades lifts, on both sides. I was told that «there was no way to prove this happened at Car-​X» and that I should just put some wax on it. I will never go there again and recommend you take a video of any repairs beforehand as proof. Very very upset. I would never go back again and would highly not recommend going there.

Best car shop around. I’ve always been leery walking into these chain shops, especially being a female, and no mechanical knowledge. Have received high quotes with things not needed. Once on my fourth different quote, had a male friend drop in while my car was still up, amazingly the quote dropped from over $ 500 to less than $ 250 without explanation. I took my car, bought the $ 80 in parts and googled and did it myself in about 10 hours. No fun.
So happy to have found Mike and his crew. They are honest, when can, give options as to whether your just trying to keep your beater alive, or your new car in tip top shape. I brought my car in today for oil change and brake pads. Turns out I just needed an oil change, breaks fine for some time still. Many other shops I’ve gone in would have been slapping new pads, rotors and calipers on there at a pretty penny.
Mike and crew are wise and more shops should follow their model, excellent customer service + fair pricing + great work = repeat customers and referrals.

When is a «free inspection» not a free inspection? When it includes a $ 70 diagnosis charge. The sign advertises FREE INSPECTIONS when I stopped in last week they didn’t mention a charge. Today I was going to drop it off only to find out about the charge. Some FREE INSPECTION. Bait-​and-​switch at its worst.

Mike and his crew is one of the best shops in Indiana when it comes to car repair. I’ve been going there for about ten years now and I love the attention to detail his crew gives when explaining problems with your vehicle.

When we first got our car (a prius) I was pretty stern on going to the Toyota dealership to have any work done. Well I was pretty sick of paying their oil change price so decided to take it to Car-​X, which is half a block from my house. The man I always talk to is Mike. He is the most helpful guy there. A while back we took the car in for an oil change and tire rotation before we drove to Florida. Mike had everything taken care of. I noticed though when I left there was an odd noise, I didn’t start freaking out about it until we go into Highland. I called Mike right away and he said he would stay later to check it out if I could come back. We were already pretty far but he called the Car-​X in Highland and they ended up staying 15 minutes over closing time just to check on the car. (well come to find out, the tread was a bit uneven from me not getting the tires rotated regularly)… Mike told me to come back the following Monday and he would check everything out.
They have good prices, their customer service is amazing and I’m going to be a customer for life.
also, they have a suicide prevention foundation set up at the front desk, I always make sure to have cash on hand to donate. It touches me a great deal since I lost a parent to suicide, it’s a great cause and I love that they always have the box (for donations) up.

I really like this place. The people are really kind and they work as fast as they can.
CarX usually has nice sales every so often. Seems like I’m synced with their oil change and tire rotation sale.
Things to note… First off they are really well at listening to what you want, and taking notes for the mechanic. The mechanic enters your car with his own paper floor mat and gives your car a quick drive. The garage is viewable from the waiting room so that you can keep an eye on your baby and make sure they really are rotating your tires. ;p
If needed the mechanic will walk you to your car to show you things… Prolly because you where a bad parent, or there is something you should see.
I’ve also seen them offer home drop off and pickup service for jobs that will take a bit more time.
When it’s time to pay, they give you a nice run down of anything that needs to be pointed out. They have also applied coupons to my bill when I didn’t even have the coupon or even know about the coupon!
As far as I can tell, they also top off your fluids, including filling a completely empty windshield washer fluid reservoir… mine is usually always empty. Lol
The waiting room has magazines and newspapers and a television. There is complimentary coffee, and a soda machine in the shop. There is also a really clean restroom, complete with toilet seat liners and air freshener. I’ve seen dirtier restrooms at some of the nicer restaurants I’ve eaten at! Gasp!
I suppose if they had free wifi and power outlets, I’d give em the full five stars; or if they cleaned my windows… But now I’m just being a snob. Lol
Hmmm… right before I left the manager told me that if I wanted to come back for my brake and alignment service to give him a call and he’ll hold my spot in the queue while I drive over so I don’t have to wait too long. Now it’s a 5 star rating! :D