Chase Bank

This has become the worst branch I’ve ever been to. They got rid of people and installed machines. Now there’s 2 windows and 1 desk person to handle new accounts etc. Fortunately those 3people are very friendly.

I really liked this bank, but today I had a discrepancy in one of my accounts, so I decided to consult with one of the counselors to gain some clarification. I had the great DISPLEASURE of meeting with Bryan/Brian…he was very hostile and rude. I do not know if I came right before his break and so he was angry with me, personal issues, or insensitive to my condition but that still does not constitute his abrasive attitude. My subtle words where met with rash comments such as «Don’t get smart boy!» — I was truly offended by his tones. I fear going to this branch now and will probably switch. I hope the quality control sector will weed out people like this to maintain Chase’s image rather than tarnish it like Bryan/​Brian.

I came in here to open a new account and was sitting for 15 min without being acknowledged. I noticed there was only 1 person working in personal banking and 2 tellers. This location needs more staff. There were 3 other people waiting to be helped. I ended up leaving and not opening the account. I don’t have time to sit at the bank. Don’t come here if you’re in a hurry or don’t have an hour to kill.

Hugo Escalera is the man! Not only did he show incredible personal interest and customer service, but he helped us with our mutual account in a quick and efficient manner. What could’ve been a long dragged out task felt more like laughing and catching up with a friend. Thanks bro!

Awesome staff, great team they have there. Never experienced better customer service!

I pretty much am a fan of all Chase banks, even in the most congested areas with limited parking. This Whittier branch is located not to far from my home. I’ve never seen it get really busy, they are fast, courteous and thorough when it comes to your banking needs.
There is also plenty of parking and it’s in a large strip mall where market, restaurants and other convenient businesses are. The area has a busy flow of traffic at times since it’s in a area full of apartment complexes amongst houses, not too far from the college and local high school.
I even came there right when it turned 6pm closing time & they let me in to deposit my check, I really like that they treat their customers really good.
Probably the only tiny issues I have with Chase is that unlike other banks, if you have direct deposit, they will deposit check on actual date they are suppose to, whereas some banks will deposit a day or two before post date. This can be a challenge when you get paid on a Friday & will have to wait till Monday or if holiday applies, day after holiday (Tuesday). I feel like a fish out of water struggling for breath at those times, but what can one do if the bank is simply following strict policy. The other issue that actually pertains to this location is that there are times when I’ve seen shady characters lurking around (not just when darkness falls) and random soliciting & panhandling that goes on. You pretty much get that at any bank now, since people know your obviously going there to get or deposit money. It can be a little scary when your by yourself and are female, even though they have another Atm machine located inside locked doors in lobby (access I assume w/​your card), as good rule do not go there by yourself after hours.