Michaels

The place is very clean. However! It is so unorganized! None of the tags for the products were accurate! It was also a terrible mission to get through the check out line with ONE person at cashire and two on floor! What a ridiculous way to run a store! I will not be returning there!

I can come and just be here for hours looking at all the crafty stuff they offer. Sometimes they have good coupons to use. The store is neat and well kept.

I drive 30 minutes just to shop at this location ! The store is big, well stock, and clean. It’s also has more selection then other locations. Employees are always very helpful.

Justin was an absolute pleasure over the phone and in person. He found what I needed quickly. He was so polite and easy going. He made my experience quite pleasant!

Absolute Joke! I was attempting to return a $ 30 frame i just bought yesterday. Unopened & still in Michaels bag. I lost my receipt. Michaels management said they could return it, but i’d only get $ 5 for it… because that makes sense. I said if you scan it it will tell you what i paid & we could also walk to the shelf. «Sorry, there is nothing i can do.» What a scam. I will not be shopping at that Michaels again. Good job, way to rip off customers.

Bravo, Michaels. The Halloween season and the massive amount of customers showed well. This store had great customer checkouts… well done. I am looking forward to shopping here the rest of this season.

You would think after so many reviews the store would get the hint… Customer service definitely needs improvement, don’t know whose doing the hiring or if it’s just this location. And the line… You have tons of employees just walking around the store when they should be ringing up customers. that’s how your store makes money.
Went in tonite with my mom and I would say I’ve been to about 3 other different somewhat nearby Michaels within the last few weeks, doing lots of wedding shopping. This store definitely stuck out and not for a good reason.
Yes does have the basic Michaels set up, but on this specific trip I need 100 mason jars.
Pretty much emptied the shelves but was happy. Also got a few more things. When going to pay again the line was ridiculous, everyone in it looked pissed off and they had three cashiers but were all slow and just bagged every time like they had all the time in the world. When I’ve gone to the other Michaels they let me use two coupons on one transaction, here the guy said nope. Which was lame, had to two transactions.
Then all their little carts you can’t take out of the store so be prepared to carry your stuff.
Bottom line, store needs some employees that like to work there and greet there customers, work on ringing up your customers, and the cart thing is pretty ridiculous.

I used to come here often with my sister and my mom but last time I went one of the worker’s had an ugly attitude and was unnecessarily sarcastic when I was trying to get help! I felt horrible and I stopped going to this store! NO STARS if I could!

This is the place I go to when I need picture frames. They have a wide variety of frames to choose from. Different frame styles, different sizes, and also custom made frames. There really isn’t any frame type you won’t find here. (with the exception of a 12×12 mat frame).
The only reason why I’m not giving 5 stars is because some employees can be rude/​unhelpful. Some can provide poor service while others provide exceptional service. It is usually ⁵⁰⁄₅₀ when it comes to the employees

This place is a good size, well organized, and always clean. They have all the necessary things to be creative with.
The workers are very kind and helpful all you have to do is ask. Also the lady in the front always offers me the 40% off one full priced item, trying to help us get the best deals we can get!
The reason I gave ⁴⁄₅ stars is because when it’s is busy there is usually a line of about 10 people with only one or two cash registers open. I suppose it isn’t really a big deal. I always come here when I feel like starting a new creative project.

Alot of stuff are on sale most of the time. The only thing hurts them is their lack of open registers. And sometimes the chasiers are helping costumers find products and forget the line is so long and don’t bother helping get the lines moving along fast enough. I mean they can ring someone else up while the other costumer waits for their product to be found, its simply common sense. Then once their product is found and arrived get back to helping them! Please call in for more chasiers if not.

This is my weakness, Michael’s and their goodies. This place is huge, bigger than any store I’ve been to. Everything is well organized and never out of stock, at least on the items that I’ve needed. The only reason I give it a minus one star and like everyone else has stated, their customer service is not great. A lot of young adults with their foochie faces, other than that, I have no complaints. I will continue to shop at this location.

I work here and our employees are absolutely the best at any michaels store I’ve been to! We have a bigger stock and bigger store than the other michaels around. Come visit us! We won’t let you down!

If I could give this place is zero I would. The customer service is nonexistent. Management doesn’t even know the polices. I live within walking distance but I’d rather drive to La Habra to not deal with the poor service.

I pulled up as soon as it was supposed to open 9 am, 5 min pass and nothing. There was 2 – 3 people already waiting. The guy finally let people in doesn’t say anything and gives a hand gesture like «go ahead». There were 1 or 2 employees wandering around. I found what I was looking for. Checking out. I waited and waited then the dull curly headed dude finally looked up! And called me up to pay!

I used to love going to Michael’s in Downey back in my stay-​at-​home-​mom-​scrappingbooking-​days. Flash forward a few years later as fate deposited me gently in Whittier making this Michael my neighborhood hobby store.
They suck. Point blank.
As far as the store goes, it’s huge, they had most of the things I was looking for my son’s reading project and they are clean. However, DO NOT expect anyone to ask you if you need help, to greet you, to thank you, to smile, to look at you, or to interact with you. Most of their employees are kids who love being on their phones or messing around with each other.
The cherry on my sundae was when I purchased about 20 items and the kid behind the register asked me if I needed a bag. Well of course not! I was just going to balance it all in my head girl!
They should seriously invest in training their employees. It’s a disservice to their work ethic not to. #JustSaying

This Michaels is located in the Quad next to Anna’s linens. There is tons of parking in front. The store is a decent size inside. I always end up finding what I need and have been coming to this location forever. It helps a lot that they have mini shopping carts which are so easy to maneuver around all the aisles. The store always seems to be well kept up with. I never really see tons of clutter or things all over the place.
I remember as a kid I used to hate coming here with my mom because it was so boring to me with all the crafts. But now I LOVE it. They have everything you need when you are feeling crafty and need some materials. They even have bakewear along with the fondents and all the extra stuff you need. This is definitely the best place to come if you are making a scrapbook. They have house décor along with all the yarn to keep up with crocheting. I love their aisle where it has tons of little gifts under $ 5, you can actually walk out with great gift bags for a good price.
My favorite part is that they always have coupons online. They normally have a 40% off regular priced item and 20% off entire purchase including sale items. How many places do that?! You end up saving so much money In the end and the coupons help when you need a lot of material. Their discounted items a lot of the time are 40%-% 70% off. I like that they do not stop providing ways to help people save money.
The downfall to this review would be the wait time in line. I feel like the customer service here is not that great and could use some improvements. The line gets long and it gets long fast. There is normally one person working which they take forever. It takes them a long time to call for help. It seems like they are always short staff. I would give it more stars but the lines are that long and take forever due to lack of workers on duty.

While I was in line to pay I noticed the cashiers joking and talking to each other and fooling around with each other.
As I walked to the register to pay the cashier didnt even take the time to greet me and was very rude. When she rang everything up, she didnt even give me my total and just waited for me to give her my payment because she was still too busy talking to her co workers.
I then paid and waited for her to at least wish me a happy day, of course that didnt happen again because she was still too busy fooling around.
BAD customer service.

If you need help talk to Brian. He directed me to 4 different isles to get all my stuff. In and out :)
It can get pretty busy on the weekends, but they for the most part have every needed to work on a project. They have a nice selection of model airplanes and cars and the tools required for the project. My son loves this store.

Closest Michael’s around the Montebello area
I love going here for cheap arts and craft supplies for all sorts of occasions.
Since it’s Christmas time, it’s like entering Santa’s kingdom when you walk in! There are also TONS of sales going on so go during the holidays so stock up
However, there weren’t many sale reps on the floor so I had to wander aimlessly throughout the store. They did have many people on the registers so props to them for keeping up this holiday season