Orion Electronics

I will share the review I left for Kim’s Home Center below. I was put through this experience due to their unreliable product.
The unpleasant experience at Kim’s Home Center; due to Orion Electronics Inc.
They have a lot of inventory but customer service is the worst.
A hair dryer (Shield Life) purchased here for $ 129.00 (I know, too expensive, but wanted to support a Korean company) broke after three months of use. It smoked, emitted burning odor and got 80% weaker.
I packed the item in the original box, along with receipt and brought it for an exchange or store credit to put toward another dryer, pretty much like what I would do with items purchased at Nordstrom, Macy’s and others.
This place told me that I would only change it within TWO weeks, that’s 14 days only. Now they would have to ship it to the manufacturer and wait few weeks for possible repair or replacement. Wow! That’s some FU@KED up customer service. Btw, if you have any receipt from Kim’s, take a look, the print fades, especially the exchange part.
This place would be good for $ 5 sandals, but not anything upstairs, high priced electronics. Imagine if you had just spent $ 2000 on one of them massage chairs and it broke on you on a third week?
The worst service ever. I would not recommend this place to anyone. Go buy from department stores or other places with better after service.
I want to support Kim’s, but they don’t make it easy for me to like them or support them.
I want to support Shield Life /​Orion Electronics, but why? Especially when they provide such poor customer service to a inferior product?