PIH Health Urgent Care

Hey everyone, just a heads up to individuals who are sick.
Only come to this Urgent care if you want to wait 2 + hours to be seen. It is truly a painful experience and the wait time is unbearable.
I went to this office because I have what a lot of others have a sever cough and possibly bronchitis (fluid in the lungs). I waited 2 plus hours to be seen and I finally get in the door only to have my vitals taken then right back out to the full and germ infested waiting room. Oh yeah did I mention I lost my seat. sigh. So I have to wait for a room to open and I finally get called to go into an available room. Finally!
Then the doctor comes in and I tell her about all my pain and discomfort only to get met with well. everything seems fine. I told the DR but I’m in pain and constantly coughing and all I get is a cough syrup and some motrin. Oh and she mentioned if I get real sick I could go back. I’m like what? Sigh 2+ hours wasted by a terrible Dr.
If you are sick do not come here … they just want to bill your Ins if you have Ins.
Waste of time, poorly managed and Lazy Drs.
That is all…

I took my daughter here for her fever treatment and it turned out to be bronchitis. Everyone here from admission to physicians assistant was super nice, very attentive and comforting. I would recommend this facility to anyone.

I cannot say I love coming here because I’m obviously sick when I go but I like it there because they are fast and efficient. They get you in quickly to be seen and get right to the point. I have been there twice and have always been helped and diagnosed correctly. The dr is great and knows what he is doing.

Let’s say you have a sick baby. Let’s say you go to this urgent care and there are 30+ people in the waiting room. Let’s say you write your name on a clipboard and ask about the wait. «Two hours,» the stressed-​out receptionist tells you. You decide it’s worth it to wait.
An hour later you’re asked for insurance info. An hour after that you’re called in to see the nurse. Sweet relief! They take your baby’s temperature and ask you a few questions. Then they attempt to send you back out to the waiting room for another two hours.
That’s a four-​hour wait in a crowded room with a sick baby. You leave, you go home, you eat. You go to Advanced Urgent Care in Pasadena and wait ten minutes in an empty waiting room to see someone, who tells you your baby has an ear infection. The next day your baby has a rash from the penicillin. You go to MedPost Urgent Care in Brea. You wait zero minutes in an empty waiting room, because that urgent care has a system where you choose an arrival time online before you leave the house.
I understand why the receptionists are rude at this urgent care. It’s because they’re super stressed out by working at an overburdened, understaffed facility.
Do yourself a favor and drive an hour to get yourself to a decent urgent care facility. It’s so worth it. This place is not well-​run. Why expose yourself to a ton of germs and the bad attitudes of stressed-​out staff?

Wow, the new location is awesome. It is back downstairs and fully remodeled. We were seen within 15 minutes or arriving and out the door not long afterwards. Great friendly service which is always a plus when you’re not feeling well.

I love the quality of care. Truly an amazing staff.
I walked in and with in 10 minutes I was called back with no paperwork to update due to their computerized system which the back office assistant reviews and updates in the room then proceeds with taking my vitals. From there the wait for the Physician Assistant was less than 5 minutes. They all were courteous fast and friendly. I would recommend them to everyone.

Horrible place to be when you’re sick. 102.7 fever and been waiting for two hours. Never again.

The staff was great and informative. I arrived and waited for maybe 20 minutes (it was pretty clear i went on a tuesday mind you) and they really helped. Doctor Magged was very professional and was able to diagnose me. The staff was wonderful very friendly and helpful.

An okay urgent care. I had to wait about 45 minutes to be seen. I’m guessing everyone was sick while I was sick. The staff members are courteous and professional.

No wait when I came in. Staff were all nice especially my PA (Alonzo). She seemed compassionate and she was very knowledgeable. Facility is clean and the service was fast!

Of course we all know emergency rooms are trouble. But when a 70 year old man with constant pain and worry is sitting in a hospital for 7 hours waiting to see a doctor there must be something wrong. After waiting for 7 hours to see a doctor and doing an x Ray (when he has been having headaches, ear popping, dizziness, nausea, sleeplessness) and telling him there’s nothing wrong with him and sending him home to suffer on his own. Unacceptable. Very very unacceptable

The staff was great. Everyone was super friendly, knowledgable, and professional. The facility was clean, parking was easy, and I don’t feel like my wait was that long. Maybe 45 minutes?
I would recommend going as soon as they open, I arrived about 15 minutes after opening, and was the 8^th person in line, and my wait was that long. :)

So disappointed! I have been coming here since I was little and just when I thought they were getting really good they get worse! I don’t understand it. I’m writing this as I’m sitting in the exam room which I have been in for over 45 minutes! The nurse that checked me in, Robert, was awesome, but that’s where the good visit stopped. I just have some kind of cold or something and don’t have a primary doctor right now so I came here to get medication. I understand that someone else in the office could have a more serious case, but the care for their patients is uncalled for. A patient waiting for over 45 minutes without being told anything is just not right. Needs work on how they handle patient and then I can come back and make a better review.

Dr Yen is the best 5.99 stars
–Online system that you can logon to and view stats, appointments, personal info, update info, etc
–Prescriptions are electronically sent and ready for pick up at your local pharmacy
–The staff seems very organized, pleasant, efficient, I was in and out quickly
–Lab and exam areas were clean and professional
–Parking is decent, it is a shared lot but I have never had issues
–Waiting area is clean and formal with a fish tank, magazines, comfy seating chairs
***My doctor is smart, modern, efficient, friendly, quick, very knowledgeable and I feel comfortable going back to her.
***She will get me where I need to be, ready for the LA Marathon in two years.
Song parody of Surface’s 1987 song «Happy:
Only you can make me healthy, healthy
Only you can make me healthy
I never thought that I
I’d find a hospital like you
I feel hypnotized
With healthy thingd you do
I’ll never change PPO
You’re so right for me
I have to let you know
This is the place to be
Only you can make me healthy, healthy
Only you can make me healthy, healthy
You are worth every penny spent
Co-​pay is real nice
And I compliment you greatly, greatly
You have service that’s so strong and true
PPO my way
I want to say thank you, each and every way
We have a love that’s strong and true
Only you can make me healthy, healthy
Only you can make me healthy, so healthy
Only you can make me healthy, healthy
Only you can make me healthy, so healthy
Hello
How is my health doing?
My next appointment is with you
I am happy to call
For an appointment
Love it greatly
I am not waiting
To write review
You are what I need in my life
You are what I need in my life
I don’t need no one
I don’t need no one but you
The PPO for my life
I don’t need no one
I don’t need no one but you
Only you can make me healthy, healthy
Only you can make me healthy, healthy, so healthy
Greatly, greatly, only you can make me healthy

Everytime I visit this clinic the staff is pleasant & helpful. I am very happy that it doesn’t take forever to get in and see the doctor about my health issues. I’m always pleased how well the medical staff is in their diagnosis and recommendations. The clinic is very clean and the rooms are very sanitary and clean. I usually get in and out within 30 minutes time. I’ve used this clinic over five times and never disappointed with the time, medical help and pleasant staff. I never make an appointment and still I’m out within 30 minutes, at the most maybe 45 minutes on the weekends.