Sprint Store

It’s not always a hit at this store but I do want to be fair.
I have been with Sprint a long time and because of recent, inexcusable experience at another store, I actually do appreciate what this particular store has done for me on several occasions and that perhaps a Unilocal review was finally in order.
I have gone to this store multiple times and would say that four out of five times that it is a positive experience.
Only once have I encountered a rude dude but only saw him one other time so I think that Sprint may have fixed that problem by getting rid of him or something.
I don’t want to gush too much about Sprint right now because I am still in disbelief as to the exceedingly rude behavior at another Sprint store but that is not this store’s fault.
I have five lines but my son is leaving Sprint, taking two of the five lines with him because of what happened at the other store and Sprint’s lag in solving the problem and the only reason I’m not taking the other lines yet is because I’m still under contract but am exploring options.
The problem at the other store did originate in the Whitwood store because a phone on display there (and at all the other Sprint stores) is no longer available (therefore it should be removed from the display) but from my understanding, that’s something that the stores cannot control. Moral of that story is, «Just because you see a phone with an inexpensive price tag, don’t think that you stand a chance of getting one.»

After a bad experience my boyfriend had at another Sprint store we came to this store and we were so glad we did. We couldn’t have asked for a better group of helpful and kind staff. Dany F. in particular was very helpful and caring. Just when we thought we weren’t going to find a good solution to our problem, Dany offered an excellent solution and helped us out a lot! Rather than giving up and telling us there was not much he can do when we really thought we were SOL, he was very patient and did everything in his power to make sure to find the best solution for us. We were very well assisted and satisfied with everything he did for us.

Customer Service, what’s that? Please don’t bother the staff while they are working. Instead, get in line like forever, watch people give up and leave. Whatever you do, don’t ask for the manager cause she is «out to lunch» at 4:30? That’s OK cause you can leave her a message, call her when you get home and she will be glad to call you as soon as never. Ah yes, Sprint, the ultimate degrading experience. It may be faster to get your phone fixed by sacrificing a pig on an alter in your backyard and chanting. Just saying.

NEGATIVE 0 STARS IF I COULD. By far the absolute WORST customer service experience I’ve ever had in my life at the verizon store in the Whittwood. This dick head made me wait almost an hour to execute a simple return and tried to talked me out of returning the device. Not talk me out of it, he argued with me! Interrupted me while I was on the phone, then told me whoever said I was on the loyalty plan was lying to me and made that shit up. So when I called customer service to check he walked out of the store all embarrassed! Yes, WALKED OUT ON ME AFTER I WAITED AN HOUR FOR HIM TO ASSIST ME. Cuz he knew he was full of shit. Not to mention he tried to charge me $ 90 for a restocking fee, turns out it was only $ 7!!! And this guy Jonathan is suppose to be the «store manager». Its unfortuante some people will sell their soul for a few extra bucks.

I normally don’t write reviews but the customer service at this store is horrible. I was promised that the manager would call me back by Tuesday but it’s Saturday and no one has called me. I have called every day and have just been given the run around. If I could give this store a 0 star I would. I was told that if I had a credit union account I would get my activation fee waived. But after I signed up for the plan, I later find out that is not true. I was told false information and when I go to the store to cancel the plan the next day, they said its $ 35 fee for taking the phone back when I clearly had it for 1 day. This is ridiculous. Don’t switch, I wish I had read the previous reviews so I could have saved myself a head ache. They will tell you anything in order for you to sign up for their plan.

DO NOT come here! they lied about my bill and said I can have 1 item for free but when I checked I paid for it.

DO NOT SWITCH!!! This Store is a scam, Cris promised our bill would be 110 $ a month and its 180 $ a month, that is way more than what I was paying with Verizon and Sprint Service is Horrible you can’t use it half of the time, Sell your plans as they really are, STOP misleading customers it’s so unethical I will be contacting Sprint directly.

DO NOT COME HERE, THIS PLACE IS A SCAM!!! Especially MICHAEL, he just tries to sell you product with false advertisement. He lied to me when Sprint would be cutting my bill in half as soon as i switch. I left Verizon, with the best service with a monthly bill around 150 to SPRINT with bad service and a monthly bill around 190. He kept assuring me i would pay around 145. I am so enraged, I will be filing with the Better Business Bureau.

Some people had terrible experiences here but not my Wife and I. We went in last night during a somewhat busy time to add a phone onto her account for me. We were greeted immediately by 3 or 4 employees. Melissa C. Asked us if she could help us. We obliged in her offer. We explained exactly what we were trying to achieve and she quickly understood and began setting us up. She was so pleasant to talk to. Very knowledgeable with the plans, products and our needs.
We walked out with a new iPhone 6 for me and an iPad Air for my Wife. This was all due to the outstanding suggestive selling by Melissa. Without her explaining to is about the fantastic offer they had for the iPad Air we would have never known. The experience was more than favorable and I recommend you be your own critic on this location.
Do yourself a big favor and have Melissa C. assist you. You cannot do any wrong.
To sum it up I just want to say a huge THANKS to Melissa C. You rock! \m/

Eric and Carolyn are truly awesome employees at Sprint. They are so helpful and friendly. I have purchased all my phones from this store.

If I could give this place zero stars I would I came in today and just needed a last print out of my bill while everyone else wanted to get a phones for there whole family I mean come on I’ve been in customer service for a long enough time to know that if someone has something small that can be taken care of I’d get that out of the way knowing that everyone else is looking to buy phones they have always have shitty service and crap reception I’m so glad I’m not with Sprint any more and I would never recommend Sprint to my family or friends.

I have read a lot of the negative reviews regarding this Sprint location and it surprises me. I have been inside this store many times and it has always been a good experience. Today I went to make a payment in the store and it was crowded. I was immediately greeted and waited on. Because this was my first experience as a customer I didn’t know that I could make a payment at their little kiosk inside the store. A representative named Christian was so amazingly nice. He led me to the kiosk and apologized for my wait time. Then not only did he show me what to do, he took the time and did it for me all while explaining the process. I was blown away by his helpfulness. He didn’t have to do that. He could have pointed me to the machine and let me stumble through on my own. Instead he showed EXEMPLARY customer service and helped. The many others who have had bad experiences must have visited on a bad day or something. Like I said previously I have visited this store with a family member and watched them receive great service. I knew when I joined Sprint I would get the great care that I received today. Thanks to everyone at this location. You were ALL amazing. Thank you again Christian, you were a great teacher.

Great customer service, very friendly. We didnt have to wait to long to get help and the place was nice and clean. Unfortunately it seemed other customers weren’t as thrilled with their experience while we were there which was just plain awkward.

Went in here to get my phone repaired, they made me go all the way home after having an appointment to upgrade my phone which did absolutely nothing, and I knew it wouldn’t! Just think the guy didnt want to help me fix my phone that day. Terrible customer service.

I walked in at this store where I bought my iPhone 6 plus close to closing time. All I needed was to replace the glass protective film, I figured it wouldn’t take that long but «John» was eager to go home and not really take a moment to be at least more polite. All he did is ask questions as if I bought the phone there, who sold the phone, name? How long ago? All of that just to say NO we don’t change those films you have to do it online through some whatever new vendor… All of that as he walked out, very nonchalant, very I don’t give a damn about your stupid film I’m out of here. So much for lifetime warranty that sprint doesn’t inform its customers (new vendor) so that I don’t have to run into rude John”… As always I hate going to phone stores, either it’s a total rip off or rude service, feel sorry for their «career» as jerks.

1 star for in-​store customer service
— 4 stars for the Sprint network
Been with ATT for a gazillion years and never had a problem, but as with everything else we’re never fucking satisfied with what we have. So after visiting a friend and being told that I could save $ 20 bucks a month on Sprint I hightailed it over there. I was told that i’d save $ 15.75 a month, so being cheap I signed up. Got a cool (although very fucking techie complicated) LG G3 phone and rolled out.
Half a day later I had 5 dropped calls and no reception at my fucking house. Worst shit ever. Took full advantage of the 14 day return policy and took that shit back. Spoke with a young lady by the name of Carolyn, who by the way has to be one of the top 5 prettiest women i’ve ever seen, did the return paperwork, got my money back and was on my merry ass way.
Now i’m back with ATT and couldn’t be more satisfied. No dropped calls and reception everywhere. Yeah I still pay $ 15 bucks more, but who gives a shit at least my phone works and grandma doesn’t cut off while she’s telling me about her latest hook-​up at the retirement home.
UPDATE: Just got a bill for $ 100 bucks in the mail. Knock three stars for that shit, still
the pretty girl gets the star! Hooray for that, boooo for the bill :(

After 2 years with sprint we are DONE! Most of the employees at this location are a joke! When you walk in you expect at least a Hello… nope! Not here! You practically have to jump on someone just to get their attention! We have been in there talking to an employee while the other few gather around the next register and talk smack about the customers that just left! Unbelievable!!! I was given a dirty look by an employee because I was returning a phone. Then she proceeded to tell me «It sucks you have to pay $ 35 for a restocking fee just because you didn’t like the phone!» That was the last time we would step foot in that place! My husband and I literally walked out of this store and walked over to Verizon! Ha ha! Verizon shut off our service to sprint and hooked us up with amazing service! Thank you Verizon! Sprint you blow!

Considering switching over from Verizon, my wife and and I went in to get some info. There was about 5 – 6 employees and maybe 8 – 10 customers, most of which were just sitting around. After about 20 minutes an employee asked someone who walked in if they had checked in yet. What? Seriously? Would have been nice to know that 20 minutes earlier. At Verizon they least come up to you as soon as you walk in and take your name down… On a tablet, not a piece of paper pulled out of the pocket.
Yeah… Not happy.

I went to this particular sprint store because past events proved that this service is most acceptable from the others. The staff is friendly and helpful.
About three weeks ago I upgraded my iPhone 4 to a iPhone 6 and the staff was extremely helpful with choosing phone covers and giving us the best deal we could get.
Although the wait in line can be a bit long and not enough seats in the store in a busy day. Good location with easy parking and easy to find.

Came in BC my skull candy ear buds I bought last July were in need of serious replacement. My CSR was Gloria and she was helpful in selecting the LG Tone wireless stereo headset. Gloria assisted me in synchronizing and educating me on my new gadget. The headset is cool BC it’s operated by blue tooth technology and the ear buds store magnetically when not in use.
LG claims the headset has 15 hours of talk time /​10 hours of music time, noise reduction and even has bass and tremble controls. So far I’ve used them at the gym and a day of work and they seem to work well. The headset is very comfortable and comes with a charger and is the same charging adapter as my HTC LTE phone.
The headset retails at $ 69.99 at Sprint but with my corporate discount it came out to $ 61.00 with taxes and fees and is warrantied for one year.
I really heart the friendly and knowledgeable CSR’s here and will return to this Sprint store for sure.