T-Mobile

Recently I was contacted by their agent Anthony and even though I didn’t make any changes to my account he was pleasant and helpful. However, I did end up upgrading one of our lines and Monique M. was awesome! She was friendly, patient and always smiled even when the system was not helping. All other employees working that day kept nothing but a smile on their face and were super helpful as well with other customers. I’m making this particular store as my favorite one over all others that I will not visit again!

amazing customer service. danny was amazing. I will go to this location for all my business needs.

Awesome location and staff! Great experience. Highly recommended for all of your wireless needs.

I went to upgrade my phone today and everything started off smoothly. As she started to transfer the photos and information on my phone she said it would take 20 minutes. She told me I could go to Starbucks and to be back in 20, so I did. After 20 minutes passed, I returned to the store and she told me another 10 minutes. She went into the back and NEVER came back out!!! They had 10 employees and I was literally the only person there. No one asked me if I needed anything. After 45 total minutes passed someone finally asked me who was helping me. He went to get the girl from the back and she checked to see if my phone finished transferring and it did. HORRIBLE customer service!

I’ve been with them for 10 yrs. I got my iPhone 5s and 6s from them. They are so accommodating when you need it. The 5 stars I have to them is really worth it. They even fixed my mom’s phone in less than an hour.

At first they were very helpful until a guy came over and was very blunt and had attitude and lost all professional customer service will not return to this location or refer anyone. Maybe a different location for sure

t Mobile is the worst company they’ll blame you for anything you didn’t do and you have to pay for it and the worst part is that the reception is bad… I send a phone and when I send it it was not broken and they received it broken I told him to check their cameras maybe it was one of the workers from Tmobile or maybe the shipping department Rob P a supervisor from Tmobile said the only thing he could do arrange payment… I learned the hard way when people would tell me not to go with Tmobile

I just started to use Unilocal again because I wanted to let people know about this store they’re really friendly here. I had the pleasure to be helped by John at the beginning of this week when I upgraded 2 of my lines. He was very helpful and explained what I needed to do because I wasn’t ready to switch either of my phones out but he did put my screen protector on my new phone. I left the store very happy that day!
I took my daughter today so she could upgrade her phone and this time we were helped by Carlos and he was very friendly, helpful and answered all my questions. Carlos even took care of my screen protector because I hadn’t notice that it covered a little of the my front camera which gave my pics a shadow. That’s excellent customer service he didn’t give me an excuse he just took care of it. Not only did he help us with the phone upgrade but he took care of my screen which he didn’t have to.
I will be returning to this store whenever I need any help or another phone.
Thanks guys for giving me great customer service!
To anyone who goes here ask for John or Carlos!

T-​mobile you suck worst company ever dont get pgones dont buys phones dont do business qith them. Christmas time I bought my daughter the iPhone s whatever, and the deal was 10 $ month which I knew was a lie these major companies reall us in usuing these techniques I knew was not paying no 10 a month but there where no more phones anywhere. And didnt have 600 $ off hand .so I got it the phone in installments which was fine. My bill was 100 $ month! !! So still didnt matter I was planning to pay off phone in3 payments which that phone ended up costing me 800 $ plus fees 1000… not kidding threw them omg no counting 90 $ month but had the money so disnt matter. Now I call to get different plan sense I own the phone. They tell I necer finished paying it. Lousy cheats

I had to be there for 5 and a half hours to transfer a corporate account. Granted, it was the day that the iPhone was for preorder. The system was overwhelmed but Guillermo was amazing at keeping me up to date on the stays of what was going on and was clear and helpful despite all the troubles. The wait sucked but the customer service deserves 4 stars.

This is the worst tmobile store I have ever visited. My new s5 phone was not charging and they never checked it to see if it was a phone issue or a charger problem. There was no diagnostics done… they really have no clue what they are doing. The most unhelpful and un-​knowledgeable folks. Never again.. even after I ordered my new phone myself, since i figured out I had a defected phone, they didn’t know how to move info from one phone to another.. dumb assess.. NO HELP! !
At the Cerritos town center was where I found intelligent life. Extremely Helpful and knew what she was doing. She was able to transfer info from one phone to another.. no problem. Great customer service there, worth the drive.

Friendly, Helpful and clean

Just switched back to T-​Mobile. Went in to have my numbers transferred from my old phone and was helped by John. Super friendly and gladly helped me out even though I wasn’t in for a purchase. This kind of service is partially why I switched back to T-​Mobile. Thanks John!

Bad custoner service, tried to upgrade and she wouldn’t call customer service to verify that im eligible

THIS IS THE WORST T MOBILE STORE EVER!
I cancelled my account because of this place. T Mobile needs to retrain their store associates especially the Manager and Assistant Manager.
I was there because of a mistake that they made and they still had the audacity to give me a hard time. As I was there trying to straighten out the matter two other people walked in with complaints and problems regarding their phones. The associates looked like deer caught in headlights unsure and unable to provide a solution to anyones problems.
These people are liars, rude and unprofessional.
don’t waste your time, money or energy here.

Walking into a cell phone store is like being a tuna swimming into a shark tank. All of the associates are friendly but hell bent on selling you a new phone or new phone plan. Even when I had just purchased a new phone 1 month ago. I must say that T-​mobile as a company is excellent. I have always had outstanding service and pricing. The store employees must have been trained under a different creedo.
My advice: If you are planning on buying a phone, go to the store. If you are planning on just buying accessories, shop online. You will save money and you wont feel pressured to buy a new phone.