U-Haul Moving & Storage at Leffingwell Rd

Not the uhaul I remember from 10 years ago. Reserved a can. Came on time. Did the paper work. Got the van. Did my thing. Returned the van. Overall friendly people. What more do you want?
Bonus, the pickups and vans are all new.

I will never go back. I made a 9:30am appointment to install a tow hitch. Got there at 9 and the person told me he can’t get to it until noon. Didn’t want to wait around for four hours so I cancelled the appointment.

Horrible place to store my family lost our house and had 5days to get out with 23years worth of stuff so we stored everything we owned in Uhaul.
A week later our mom got diagnosed with cancer with a month to live after she passed we went to go threw the storage to clean it out and pay the bill to get told we can not access the storage bc it’s under my moms name and there was nothing we could do about it so after my little brother and I lost our house our only parent now all of our things including all family photos and home videos.
The workers are rude and unreasonable

Horrible, cannot connect wires needed for turn signals/​brake lights when towing a trailer. Had to see a mechanic to fix the wiring issue and told me it was the result of U-​Haul.

I had 2 things done here. A hitch installed and wired. Then shortly after rented a trailer. The hitch was installed quickly and the wiring work perfectly when the trailer was rented. The manager gave me some good advice when it came time to picking up the trailer and went smoothly. There was a minor issue when it came to processing payment for installation, but it was resolved quickly. Everyone there was very nice and helpful and I will be back again when I need to rent a trailer again.

I had a very positive experience at this location. Even though I booked the truck for the wrong date, the folks at this location went out of their way to help me when I showed up 3 days earlier! Before I even finished signing my name on the rental contract, a brand new truck was waiting for me outside. No up-​sale, no hustle. Same on dropping the tuck off. A different fellow greeting me the moment I pulled into the parking lot and processed the return. Within a minute, I had an email confirming the charges. Used U-​Haul before, and will use again.

I’m here waiting and waiting for my rental truck and there is only one person working here. Where are all the other employees to assist upcoming customers? It’s not the guys fault who works here

Everything went well, was told the gas close to edge to be full. Then They mark gas full when we leave. When we returned truck, they must charge $ 9+ of gas for hair less measure to full tank of gas.

Where to begin. I got two hitches installed here. One out of necessity, one out of incompetence on their part. Aside from being overpriced the employees there lack any basic knowledge that their job should entail. I was moving across country and I asked them if my little car would be able to carry a trailer. The child helping me (Micheal) was very confident that it could. So, I said okay put it on. Sure enough, about 30 minutes out of LA my car basically craps out because the weight of the trailer is too much. So I had to go back and get a hitch put on my mom’s SUV (I couldn’t cancel the trip as I am beginning school on the East Coast and a few other minor factors). Anyways, my mom asked Michael if we could get a refund, or at least a partial refund since he had assured us my car would be able to carry the trailer. Sure enough, he says no, all sales are final. So basically if you are ready to get swindled and lied to please visit this Uhaul site, otherwise find a place where the employees are somewhat intelligible, helpful, and compassionate. Again, if you must visit this place, avoid Michael as he truly lacks basic knowledge of just about everything and just stares blankly at the computer screen in front of him.

Unfortunately I received bad service here.
I went in to get wires connected to my SUV. $ 40 total, mostly for labor. I had asked to have the wires checked for proper function, one service man showed me how the lights worked on the wires but did not bother to hook up a trailer to make sure of its proper function.
The day I needed to rent a trailer, I wasted 3 hours going to 3 different places getting the wires diagnosed and fixed since the brake lights wouldn’t show. It turned out that two of the wires were not connected correctly.
I got the run around when trying to contact this U-​Haul center. I finally found someone to take a message for Sam who 1 week later still hasn’t returned a call.
The people are nice here, however they do not double check their work and that cost me time and money.

I get my propane here all the time and rent trucks when I’ve had to move ad their service is good and friendly.