Verizon Wireless – 4G Wireless

This Verizon had the very best customer service. Made me feel like a very important customer and all my questions were answered. The manager Juan was courtesy and polite. I recommend this Verizon to everyone

went in to get a new phone, had an IPhone switched to an android and HATED it!!! this Verizon was on the way home so I figured I would stop, got the phone home but after opening and playing with it, I was disappointed with it, it was an IPhone5, went back expecting a BIG hassel and I was ready to fight !!! Went in and the customer service gentleman walked over we sat and talked I told him my problem and we waiting for the Manager, he arrived and I couldn’t believe there was no problem at all! walked out as happy as a clam without spending a crap load of money, I would recommend this Verizon to anyone, my 2 sisters went in the next day and got new phones, you don’t feel like your being jerked around and they don’t «push» when you say «NO» they feel more like friends than salespeople. Will tell all my friends who need phones to stop by, love the «Edge» promotion, just what I needed

Ok, first let me say I’ve been a Verizon Wireless customer since 1989; back when cell phones were the size of small shoeboxes, so I’ve had many a varied experience at different Verizon stores. I’m a very loyal customer and I actually used to drive from Whittier to Brea to see the customer service person I adored. He finished college and got a great job so I have gone to the local store in Whittier near me and was NOT thrilled with the service. This new store is my GO TO!!! My beloved Droid 3 died a horrible death after 4 years and I actually had tremendous anxiety (you know, you’ve had it too) at the thought of going to the store, long wait, bored salespeople who aren’t anxious to help… I decided to take a chance and go to the new store in the Big D Burger strip mall. What a difference! I walked in and there was one gentleman helping a customer, a beautiful young lady named Andrea walked in, quickly stashed her belongings and greeted me like a long lost friend! Long story short, she went out of her way to help me, even calling the corporate office to get me a replacement phone AND battery! (Cut to angels singing in my ear) she DID of course try to sell me a new phone and I will DEFINITELY be going to see her in a month or two to buy a new phone. When I complimented her and the other customer service lady on how FANTASTIC every little detail was, Andrea proudly stated «thank you so much, we feel the difference here is that we really CARE about our customers and we will do everything possible to make sure they’re happy» what??? Give this store a huge gold freaking star!!! People, wherever you may live, if you’re like me, you’re willing to drive a little further to get that extra special treatment and spend your hard earned money to support businesses that APPRECIATE you… here it is. I hope that the Verizon corporate office realizes what a gems these employees are, especially Andrea Thank you for making my day Andrea… great job!

Came in here today and had a great experience. I was greeted enthusiastically by a rep by the name «Andrea» she was great. My mom needed a new phone she’s been stuck in the 90s and finally decided to upgrade. Andrea was very patient with us showed us all the options. Really gave us a lot of information on all the phones and how the plans worked. I know ppl are hard to deal with sometimes because they’re unsure and what not and that’s exactly how my mom was. But it didn’t seem to phase Andrea at all. It was a great experience overall I will most definitely come back to this location because of the great customer service.

When you enter a wireless store with an iPhone in your hand, the last thing you expect is for the attendant to talk trash about your iPhone just because he likes and uses and android devise. This guy was extremely unprofessional and unethical.

I kept passing this location day after day to and from work, but was hesitant to stop by because it didn’t appear on my Unilocal page (didn’t think it was a legit Verizon place). It finally appeared and I decided to stop by. Glad I did, there was no waiting and the customer service offered by Alexis was awesome. She was very personable and a delight to speak with.

I have nothing but praise for all of the Customer Service Reps who work at this location.
I was having iPhone and iPad problems, Neko Scott took care of everything.
All the time being courteous, engaging and professional.
A great representation of professionalism equals a great representation of the company.