Lia Toyota Of Wilbraham

In my opinion they are completely unprofessional. BROKE our windshield on the car, then refused to take responsibility for it. The Service Mgr, Daniel said it was due to the cold and heat expanding and contracting the windshield. When we disputed this, he and his cohort ran into the building. How completely unprofessional. I will NEVER do business with Lia of Wilbraham again.

I recently brought my car in for service and was promptly greeted by Jeannie Kalogeras. She was very helpful with providing information and requested and was very pleasant to deal with. Customer service the way it should be!

after some not-​so-​good experiences here a couple of year ago, they finally got their act together. The new service manager, and all of the service reps, are fantastic. They are HIGHLY focused on greeting you, explaining everything, and not making you feel like you are bothering them by bringing in your car— which is how I used to feel there.
Two thumbs up for the crew, especially Dejenae Garcia and my girl JEANNIE!

I’ve been bringing my Hylander to Lia Toyota for service for 3 years now. They are always very helpful. Jeannie Kalogeras was especially helpful. She made sure my car was detailed to perfection, oil change, check brakes and rotate tires. All in one day, when I thought it would take two. GREAT JOB !!!
Terri S.

I had my Camry in for the 90k service. Everything went smoothly and I had the car back on the same day. Justin was helpful giving me different service options over the phone. Dejenae Garcia took care of the paperwork when I arrived and called me as soon as the car was ready. Everyone at Lia Service was great. Pricing was very competitive.

Great Experience, Love the car.
Nuno Marques was awesome, he knew everything about the car and took car of all the little details.
Scott Flowers

Went to check out a car that I really liked online. Test drove it and it ran terribly. It was very loud and on start up it sounded bad. It also didn’t drive smoothly at all. I informed them when I got back about the issue and they said they’d have the mechanics check it out while we talked numbers. In sales they gave me estimates of how much the car may be and even ran my credit for a better idea. When they asked if I wanted to try to see what banks would offer me, I asked if they had checked out the car first. They said they’d get back to me. I waited for about half an hour before they came out and asked if I wanted to try the bank. I asked again about the car and they said they were still looking at it so I told them to go ahead and see what the banks can offer me. After another 30 minute wait, I asked what was going on and a completely different sales person told me that I was denied everywhere (which is crap because I had been car shopping and got very little denials, have good credit, and ended up buying a car somewhere else with no problem of approval). Clearly they just didn’t want to do business with me because I realized their car was crappy and should not be making those kinds of sounds and insisted they look at it. They ended up telling me nothing was wrong with the car which is a bunch of bull so I feel sorry for whoever ended up buying it. My family and I won’t be returning here ever again.

Great Service!
Super Friendly Staff.
Easy To Make Appointments.

Great service but horrible handling of financial obstacles. I went here to get a used vehicle and they said I didn’t qualify for the car I wanted to buy (which I take full responsibility for) BUT! I told them I would go elsewhere because they were reluctant to help and a day later they called saying I was somehow now approved for the vehicle I picked in the first place. Get your act together people and stop driving customers away. My money is as green as everyone else’s.
SAVE THE HASSLE AND GO ELSEWHERE! CLASSIC USED CAR SCAMMERS!

While I didn’t end up purchasing my Toyota here (I was a picky SOB), I must say that everyone I dealt with from sales was awesome. No pressure, just real professionalism and great deal of passing along of knowledge on the product. They even had a vehicle brought in from one of their other out of state dealerships for me to check out. I’ve been in a few times to pick up some things from the parts department, and had some things worked on in the service department. All were just as pleasurable to work with. Great folks all around.