Valvoline Instant Oil Change

5 stars for very quick and kind service but 3 stars for the mark up sales tactics. Every time I come here they want to find something wrong with my vehicles (light bulbs, windshield wipers, cabin filters, transmission flush, tire rotations now too). I needed a bulb on blinker and once thought it was just convenient to let them do it boy was I wrong when they charged me $ 17 dollars for a $ 2 bulb.

I love this place always a good experience. I usually buy groupons and they are still really professional and nice. I definitely refer everyone here

I did love it when it was grease monkey but since valvoline took over it hasnt been that bad. The customer service is still great and i do like how u dont have to get out of your car for them to change the oil.

I’ve never been to a drive thru oil change, but I will definitly do it again! They were very professional, and it didn’t take long.

Came in today for my 2^nd time to this location. Was helped by Skylar he was super friendly and knowledgeable. They gladly took my coupon and saved me money. Overall great service and I will recommend it to all my family and friends.

Found a Groupon figured it’s cheaper and faster for me to have some one do an oil change for me than me doing it. Came it at 1220 got out at 1255. Gianna was very friendly and professional. They Honored my Groupon and did not attempt to do do any high pressure you need to do this preventative maintainance sales.
Overall very please and happy with service.

I’ve always taken our cars to this location. I was shocked the day I drove in and found that it was no longer Grease Monkey. I went ahead and had them change the oil, even though they charged me about $ 10 more, and they didn’t offer the free car wash I always got with Grease Monkey. The technicians were nice, but it seemed that it was taking quite a while, then the service person at my window explained the the threads to my oil pan plug had been stripped. She said they were fitting it with a piggy back and made it sound like it wasn’t a big deal. I’m not a car expert and I just went along with it. I now know that that was the wrong attitude to take.
I got a coupon for my next oll change and decided that the convenience was worth it, so I took my car back. This time they came to my window and showed me the piggy back plug and told me «Someone stripped your threads last time you had your oil changed and put this in, We’re putting in another plug, but you’ll want to take it to the dealership next time so they can rethread your pan.» I said. «That happened here» and he didn’t respond, just told me I had to take it somewhere else next time.
I drove off thinking I would never go back, but that at least I had the oil changed this time, and the big fix could happen next time. Unfortunately, oil started leaking a little over a week later. My husband brought it back to them and was told to come back when the manager would be there. He did, but the manager denied that they had done anything wrong, that it was our word against thiers essentially, and we would be responsible.
I can’t even express how taken advantage of I feel. I was made to think the first fix was fine, then told I would have to take it to have a full repair done the second time without them even telling me that it would need to be done ASAP. I will never go back to a Valvoline location. This is just horrible customer service and tech who was in a hurry and not careful caused us a $ 400 repair. Merry Christmas :(
** Update — I sent in a claim by e-​mail on 12÷15÷15 as suggested by Tammy’s response bellow. I received an e-​mail back stating I would be contacted within 24 business hours. I was never contacted, but it was the holidays and I waited to follow-​up. I called today to check up on the claim and was told that Mr. Mason, the area manager had closed my claim on ¹²⁄₃₀ claiming it was not the fault of Valvoline. THEY NEVER EVEN CONTACTED ME!!! The customer service rep I spoke to, Cheryl, was very nice and put me on hold to contact Mr. Mason to see if he would speak with me. She came back and said she had to leave a message, and that he should contact me within 24 hours. I am so disappointed and frustrated at the lack of responsiveness and the dismissive attitude!

I used to love this when it was Grease Monkey. I like the drive through car wash but they have cut the services down to one guy. So now for their super duper special $ 10.00 car wash you don’t even get it wiped dry. There is another drive through car wash on Jackson and Murrieta Hot Springs Road in Murrieta that I am going to give a try. Sorely dissapointed in Valvoline.

Awesome. Went for quick oil change. Staff very friendly. Check in was easy, you stay in your car the entire time. No up-​sell on anything. I will be back in 3 – 5 k miles. A+.

Excellent, friendly service! They have it down like clockwork, and you don’t even have to get out of your vehicle. (Yay!!) They were highly communicative, competent, and efficient. Never have I ever had such an easy, yet participatory, oil change. They showed and explained everything they were doing and didn’t hard sell me on upgrades or extras, but simply suggested. Great place for those who are not «auto buffs» and want to feel confident they are getting what you are paying for in the end. BONUS is an economical, yet friendly car wash next door!

love them! I’ve been here a couple times and each time valvoline delivers amazing service! I’ve never had a bad experience. Thomas (I think he’s the manager) is always so nice and always making sure that each car is taken care of. It’s super quick and convenient since I don’t have to get out of my car. I’ll keep coming back for as long as they’re there. THANK YOU VALVOLINE!

You can trust these people. Very well trained oil changing technicians will walk you through the process and take care of you. Yes they will let you know the «recommended» services but no, they will not pressure you. Tell Micki (female) that The well tattooed older guy Dave, sent u.

Had an awesome experience getting my oil changed here! Dave the GM gave amazing customer service and it took no time at all! I will definitely be back in the future!