Craft Coffee

The best coffee subscription service there is PERIOD!!! First rate customer service, amazing beans at a price you can’t beat. I could go on and on, but just go get yourself a bag and find out for yourself.
UNCLE GERRY’S TIP: Get 2 bags a month and the priority shipping is on them.

I ordered a one time three month coffee supply as a gift for Christmas. In March, I received notice that the gift was complete and confirmed that I was not subscribed to the service. My husband generally reviews the credit card statements, so just recently I noticed I was getting charged twice per month in very little amounts that would not raise any concern. I will confirm that the company quickly refunded my money, which was appreciated. However, what was concerning was their reasoning for the additional charges. I was advised that the way it generally operates is that each gift recipient claims the gift and creates a new account for it. In this case, since the gift was for immediate family, the same account was used to claim the gift. Apparently, since the gift was claimed on the same account that it was purchased on, the system got, quote unquote, «a little confused» and believed the «presence of a credit card» meant that I wanted to continue the subscription. The presence of a credit card number should not be construed as an authorization to charge said card. This, in my opinion, is seriously problematic and an issue that would concern me if I were ever to consider ordering from them again (I am not). Nevertheless, I added back one star because I was told the coffee wasn’t bad.

I love my craft subscription. The coffee stays fresh (mine is shipped to Chicago) and it’s better than what I would get in the store. I also like how you can customize what you get and delivery timing.

I am so happy to have found craft coffee. It’s a great help to just have something I require for living… coffee…just show up at my door without me having to worry about it. I have tried three different varieties now and have been pleased with them all. I wish they would include a pot size trial pack with your order sometimes so I would be able to try more! You won’t go wrong with a subscription… it’s very flexible! Great coffee

Have been a subscriber for at least six months now and for the first time, I’d rather make my own coffee than go out to the local coffee place.
Website makes it very easy to dial in just the right amount of coffee and change blends. Didn’t love the first blend of beans I received so went online and talked to somebody there and they were able to help me pick a second blend that I absolutely love (Hudson blend).
Since then I’ve been figuring out the best delivery timing for me and changing it has been very easy.
So gotta say, big fan of the beans and big fan of the website. I’ve recommended it to co-​workers who are now also fans.

So by using Craft Coffee, you’re committing to buy in bulk, but paying more than you would elsewhere for similar quality coffee, with less flexibility in when you can get it. This is sort of based on the premise that it’s fresh roasted. So we burned through $ 150 in coffee pretty quickly because it’s a bit overpriced for what it is and freshly roasted ok coffee is still just «ok»
After I was notified my first or second order shipped on two day shipping, it was over a week late so I emailed customer service about it on a Monday morning. They responded on Wednesday afternoon with a «apologies, looks like it was delivered though» type email. When I emailed them back about the delayed response and delivery, they never responded.
The personalization when setting up your account was limited (Jan/​Feb 2016) so we ended up getting shipped the opposite of what we wanted e.g. What coffee are you drinking now? Folgers. Ok! we’ll give you our closest thing to that. Bye! And you’re like wait I wanted to say I didn’t want that… My parents were also gifted this, but it was too much of a process for them to set it up for themselves, so we had to do it for them.
A few of us have this and we all had a lot of trouble using the dashboard, which the customer service rep said was a new system but looks like the same system for the last few months. It also takes 7+ days for them to prepare an order, so if you run out of coffee and want to move up your delivery date, its like «too bad, go somewhere else and buy it.»
All the buttons on the dashboard are confusing because there is a ton of text and then buttons that say things like «change amount and cycle» sort of buried on the page.
It’s not a bad product, it’s just that the value proposition is convenience and personalized quality/​craft, and its none of those things.

The company reached out to me and changed my subscription to their own roasted coffee and gave me a good price. The new coffees they sent were better. Appreciated their effort.

I’ll start by saying that I LOVE the coffee varieties and I’ve been getting the sample packs for almost a year now. Where I’m usually extremely picky about store bought coffee, I’ve only run into a few varieties from Craft Coffee that I didn’t like.
There were a few occasions where I had to contact them about the grind sizes I was getting, either being to fine or too course. Any time I contacted them about it, they were quick to let me know that the issue would be corrected in the next order. Eventually I decided to try whole bean and started grinding at home. In my experience, the Craft Coffee team is quick to respond, friendly and they frequently exceeds my expectations in customer support. Darcie is the best!

So… I am always happy to revise and update a review… After an initial rough start with Craft Coffee, I received an email from Darcie, who explained their policy and the fact that we actually double ordered our 1^st shipment; Customer service turned out to be a very positive experience. While not a huge fan of the coffee, I upgraded the rating to 4 stars based on the fact that they were responsive, positive and eager to make things right for this pain in the rear customer… Thank you Darcie…

Absolutely worthless customer service. 5 emails and phone calls resulted in. .. nothing. Impossible to order what you prefer. Completely counter-​intuitive website. Expensive and the coffee is just ok. What would seem to be a terrific concept is so poorly executed as to be far more trouble than just going to a good local roaster.

I had a very mixed experience with Craft. Their coffee is very good. A few times I tried to contact customer service and didn’t hear back promptly. A couple of shipments were late — a lot of which has to do with the vagaries of USPS. Their management is passionate and jumps in when there’s an issue, and they deserve credit for that.

In search of a convenient coffee delivery service that would offer me a variety of different roasts of coffee, came across Craft Coffee via a Google Search a few months back. I signed up on the spot, excited to jump into my personalized coffee experience!
They do a good job of sending different kinds of coffee every month, and that alone is pretty great. On top of that, I find that the prices are pretty fair. I have also found my experience with their Customer Service team to be super easy and helpful. However, the benefits kind of fall off after that. While I do appreciate the convenience factor, I really don’t feel like they do a good job of educating me on what I am drinking, nor what they do as roasters.
All in all, I’d say Craft Coffee is a nice service, albeit one that is easily replaceable. Until they add other great benefits to their service to truly differentiate themselves from other competitors, I don’t feel overly loyal. That being said, I am still a happy paying customer!
One other thing to note to put my 3-​star review into context. I don’t dish out 5 stars that often… They have to go above and beyond to earn that. 4 stars I do give if I found the food/​service to be above average or had something memorable. With Craft Coffee, the coffee is tasty and the delivery is convenient, but that is exactly what I would expect from a coffee delivery service, hence the 3 star «average» review.

I received a 3 month subscription as a gift from my wife for X-​Mas. She chose the most ‘exquisite’ blend $$$$ for their light roast category. It tasted sour on the first few tries and I was pissed. Then I did some research on the grind to water ratio and the coarseness of the grind and adjusted to my liking… then…shazZaam! Perfecto!
Here is my preference:
Coffee maker: CHEMEX
Ratio:
1.87/g per 1oz of water
for example 8oz cup x 1.87= 15g of grind
Lighter side: 1.75 per 1oz water
Stronger: 2g per 1oz water
Grind: just a tad finer than coarse french press
refer to:
DO NOT overgrind. Your coffee will taste sour!
I renewed it beyond the 3 month subscription and still a happy customer.

We’ve been loving our Craft Coffee subscription since day one. We started with an every other week delivery, but quickly moved to weekly.
We’ve bought beans from Starbucks, Dunn Brothers and several other Nashville roasters. Craft Coffee is simple to use, really good coffee, and fairly priced. It’s cool to see the different countries and co-​ops involved, too.

I received a subscription to Craft Coffee as a gift, and so far we have really enjoyed the coffees we have received. It is a great way to try a variety of high quality coffees, and they did a great job matching our coffee shipments to our drinking preferences. The coffees arrived quickly, and were obviously freshly roasted– a big difference from buying coffee at the store, and a nice way to try some new coffees.

I have had a subscription to Craft for about two years now. I’ve also been a subscriber to Driftaway Coffee for almost a year. I was a Tonx subscriber as well for almost their whole run and now subscribe to Blue Bottle. I used to have Stumptown and Intelligentsia subscriptions, too… Let’s just say I get a lot of monthly coffee shipments. Craft Coffee’s shipments have consistently been among the best coffees, even compared o all that august company.
Here’s why a Craft subscription is great:
(1) You get several excellent coffees monthly,
(2) from a wide range of smaller, independent roasters,
(3) featuring beans from a nice mix of locations,
(4) without having to do a thing.
Each month I receive three packets of beans, each four ounces (so, 12 oz total). Every month, at least one but usually two are really outstanding and the others are solid. I’ve been especially enjoying the selections from Rwanda and other, somewhat less commonly featured African countries (i.e., not Ethiopia or Kenya, which are also good, of course). Their Central Americans have also been very good. If you like SE Asia, however, you might be a bit disappointed, as beans from there are rarely included.
The beans come from a variety of small roasters around the country, though some roasters, such as the excellent PT’s Coffee in Kansas or Kickapoo Coffee in WI, get featured more than once. I have never had a poorly roasted bean, nor any problem with the packaging, shipments, etc. So I get a dizzying variety of awesome coffees automatically.
There are a a few small issues that keep my review from hitting the five-​star mark. First, the company is clearly a small operation and, perhaps because of this, there have been a few times when it has taken me a few days or even a week to get in touch with them. I’ve moved twice since beginning my subscription, had to update an expired credit card, and so on, and it sometimes is a bit more work than it should be. For example, I recently had trouble updating my card on their web site, though Darcie was able to take care of it eventually, once we finally got each other on the phone.
The only other reason someone might hesitate to subscribe is the price. The coffees are great and they’re worth the money — and coordinating all those different roasters surely is a chore. But, if you compare the ounces per dollar to Blue Bottle or Driftaway, you’ll see you’re getting the fewest beans for your buck. Just FYI.
Bottom line: If you like trying lots of different kinds of very good coffees and roasters, but don’t have the time to do the research yourself, then this is the service for you — it is the BEST service in the country for that purpose, period. If you just want cheap caffeine (like the Unilocal reviewer who would rather have Starbucks [!]) or if you aren’t willing to be patient with a small business that might take a few days to get back to you, then this might not be ideal.

I have been a member of 4 different coffee clubs and so far Craft Coffee is definitely my favorite. When I went looking for clubs I wanted a service where I could try out different coffees and different flavors in smaller (but not too small) quantities. I signed up for 4×3 oz sampler subscription and it’s been great. Compared to my other clubs it’s the best value (I.e. Most coffee for the cost). And of course it’s super tasty coffee! It’s been really interesting to try different coffees and different roasts and really figure out what I like without having to invest in an entire bag of coffee. Their web page makes it easy to change your roast preference and your shipping timing (none of my other clubs offer this). They ship when they say they are going to (one of my other clubs is never on time) and shipping has been fast.
Pros: The web site is awesome! Easy to navigate and easy to use.
The coffee is awesome and far from your average brew.
Smaller sampling packages make trying different coffees fun.
They ship when they say they will.
Cons: I wish the coffee would get to me faster. It’s usually about two weeks out from the roasting, but considering all the coordination with the roasters and the shipping time I’m not sure the could do it any faster.
Their list of roasters seems a little small (I’ve had repeat roasters… never repeat coffee), but I understand that they can’t offer coffee from every roaster!

I actually enjoyed this subscription when I first received it as a gift. That was fine until my 3 month subscription ran out. I think they can do a better job of allowing an easy cancellation. The process is in need of an update, but I think the team can pull it off. Until that time, I’ll be holding my 5 star review.

Good idea, but coffees received were variable and mostly over-​roasted (very oily). Was given this as a gift, then they charged my credit card $ 80 without warning when the gift ran out. However, they refunded my money and courteously responded within 24 hours.

After my previous review, Craft sent out another shipment of dark roast coffee to my initial gift recipient and also credited me for another three month subscription. Turns out they really enjoyed the next shipment. Wish that the initial three month subscription had included a variety of roasts instead of only light roasts, but I’m glad that they eventually received something they liked.