Homewood Suites By Hilton Williamsburg

Great breakfast. Nice, clean and spacious room. Staff was very nice. Will definitely stay again.

I really wanted to love this hotel. In fact, at first I did. Friendly, helpful reception. Clean, and clean smelling room. Huge suite layout with two Queens in a private bedroom, plus a foldout sofa in a large living room. Enclosed bathroom. Exhaust fan in the bathroom! Plus a decent little kitchen! Free breakfast? Indoor pool? Fitness center? Free WiFi? Wow!
Well, then we discovered the WiFi doesn’t work on either my Android or my daughter’s iPhone. Not cool! Then there is the fact that cell coverage on Verizon is terrible throughout the hotel… wouldnt be too mich hassle if the Wifi worked, but now these are two huge problems! It worked on my laptop, but due to another glitch my free hhonors premium access wouldn’t work, limiting me to their deliberately slowed down free version at about 1.5mbps, completely unacceptable in this day. SO FRUSTRATING! Uploading some photos took 20 min.
Then I tried to work in my room, despite the poor connection. Turns out the old refrigerator in my room was emitting hight pitched screeching sounds… not particularly loud, but after a while I developed a fatigue headache. I asked for a solution to this, bit none was to be had (they did throw us a written apology and some gifts to compensate, but I still had to put earplugs in to work).
Then this evening the music being moderately broadcast throughout the hotel (why must we listen to this?) was changed to very loud, I could hear it even I’m my room at 10pm. Again I’m asking for help from the desk, and I’m told it can’t be changed, headquarters was mandating the loud music. In the breakfast area trying to take a private call, I had one finger over my ear trying to hear over the music, even audible to the person on their phone! Around 11pm the music was mercifully lowered a lot, thank goodness.
The breakfast was pretty good, but needs improvement to compete with other hotels. Decent coffee.
It’s great they are renovating this property, but our room didn’t need much improvement, other than a new refrigerator and shower equipment. They should really lobby for cell coverage, and stop holding wifi hostage – just make it free and fast, and work!

We stayed here multiple nights during our visit to Williamsburg but this Hotel is really tired and needs help… the configuration of 2 bedrooms each with a separate bathroom was grand for the 4 of us. This was the only positive thing going for our room, which was musty and smelly, the furniture was old and housekeeping spotty at best. There was broken glass on the carpet and the kitchen tile was yucky. The tub and sinks didn’t drain which was very frustrating to have dirty water over your ankles whenever you showered. Staff was nice and the location close to all area attractions. Despite the staff being helpful our visit was disappointing and expectations higher for the Hilton brand.

I give this hotel a 1 based on pre-​check-​in service. I made a reservation several weeks in advance. I answered the check-​in day e-​mail to pre-​check in and choose my room. At 11:30 that day, while I was on my way, I received a call that they had over-​booked and had no room for me. I gave the man my room number, since I had a printout confirming that I had checked in and just needed to pick up my keys. He didn’t budge. I explained that I was traveling and needed a room and asked the man to find me another Hilton corporation hotel. There are at least a dozen in the area. He called me an hour or so later and said he had booked me into his Holiday Inn Express. I mentioned that I wanted Hilton family and he hung up on me. I called the Marriott number and booked into a Residence Inn for the week. I can’t speak to the experience if they actually honor a reservation, but I wouldn’t risk it. There are plenty of places to stay in the area.

I give this hotel 5 stars 100% based on the people that made this hotel one I definitely stay again. The room we got while showed signs of normal was very comfortable and had plenty of space. The two technology aspects for being updated were met (great wifi connectivity and not only one but two flat panels). Breakfast was good and most importantly both satisfied the wife and baby.
Two noticeable things thats supports my original comment. Upon arrival I asked for a crib for the baby. I was told that all they had were currently accounted for but they would keep an eye out. At other hotels I usually take that as code for «sorry about your luck.» We returned from being out to have a crib sitting in our room ready to go. Also, when checking in Ace at the front desk helped me get my bags up to the room which while it might not seem much it is a ton of help when there is an 18 month old running around like a monster.
I heard while there that this place will be undergoing a renovation in he near future which should make some of the review of this place being dated to bed. Speaking of beds, we had a two queen room and the bed was great. Slept like a baby and woke up refreshed.

OK, I’m a Hilton Diamond member, meaning I stay at Hilton properties (mainly for business) A LOT. This is the worst I’ve seen. Felt much more like a dated Days Inn or even worse. The best experience was at check in. A very nice front desk girl got us checked in very quickly and was very nice. After that, it went dark…
Keep in mind that we stayed here for an entire week and were expecting to do some cooking in the micro-​kichen and would have breakfast included with the stay. Here is a quick run down of our week:
–Broken cabinets in kitchen. Like, when you open them, the doors fall off.
–Mold in the shower (under the soap dish and all over the faucet).
–Mold on the toilet tank & toilet tank didn’t fit (made for a different model toilet)
–KICKER*** they used dust ruffles for bedspreads… for both beds… all week long!
–2 towels for 4 people, every day, no matter how many times we asked for more.
–Don’t provide soap and shampoo unless you go to the desk and request it.
–Missing most of the cooking utensils (spatula, colander etc. The normal stuff).
–No dish washing soap. Had to go to Walmart and buy it.
–The «breakfast» area was scary! Stuff was all over the place, had water dripping from the ceiling on to the tables, dirty, non-​English speaking staff, & the food was atrocious. Atrocious meaning non-​edible. I tried the first morning and it had most of us refined to the bathroom for the next 24 hrs.
–Round bacon? Really? That’s not a thing.
–Broken toaster.
–Broken stove (only one burner worked).
–No auto front door. This may sound dumb, but try to get 2 kids, wife and me in and out of the place with a weeks worth of luggage and no auto door. Just an idea of how recently the place was updated.
–No air conditioning in hallways, lobby or common areas. Only the rooms had AC, and when it turned on, it sounded like a 747 tearing through the room.
–Paint peeling and bubbling in the bathroom.
As a Hilton Diamond member, the hotels normally go out of their way to upgrade, or make sure the stay was good, as they want to retain my business. This place went the opposite direction. I think they were happy that my credit card wasn’t declined, and that was about it.
So to sum up, do yourself a favor and choose somewhere else to stay. If you’re going to historic Williamsburg, there are really cool, historic options right in that area. Otherwise, there were some other nice looking places outside of the historic district, but this is not one of them. You’ve been warned… Stay well!

A bit outdated, but large rooms, and comfy furniture. I love this hotel — the suite we had was enormous, kids could really run around. It was also EXTREMELY CLEAN — I even used the gym and the staff was very nice. The breakfast food was a bit eh. the waffles were good, everything else would benefit from an upgrade. But overall I would go back for the value, space, and cleanliness.

Hotel was clean and they had great customer service. Lady in the front was extremely nice. Plenty of parking out front. Took the family on a mini vacation to Williamsburg and stayed one night. Going in the dead of Winter after a snow storm, smart right? Used my Hilton Rewards points to get room. Got a suite with two rooms, king & 2 queen beds, two full baths and a little kitchen area. Rooms were clean, no funny smells, nice, neat, and tidy. Bed and pillows were plenty comfy. Even got a free goodie bag for being a Hilton Rewards member.
Only things truly stopping in giving 4 – 5 stars are as follows:
— Continental breakfast kinda sucked… How you have a continental breakfast with ZERO egg, sausage, or bacon boggles the mind.
— coffee pot in the room was broke, they came and replaced it, but somewhat of an indication of their lack of quality assurance.
— water in pool was cold, shouldn’t the water in indoor pools be warm? Also, no sauna or hot tub. Didn’t really see a weight/​exercise room either.
— TV also kinda lacking in terms of channels and no real guide on TV for channels
Other than all that… «Free» room is «free» room. Good place to stay. Hope they fix that lacking breakfast, but I’d come back if I was out this way again.

I had a great comfortable stay here with my family. Rooms were clean and the staff was nice.

Loved the size of the suite. Had two doubles and one king with pull out sofa. Friendly staff. We had to turn down heat because when it came on it sounded like a train was coming through.

I normally LOVE «Homewood Suites» but this one was not the norm. Yes, it is only a few minutes away from everything in Williamsburg. BUT, the hotel is very old and needs major upgrades/​remodeling. The staff was great and friendly! But, we paid over $ 200.00 and our room smelled, stains in carpet, dirty bathroom, no doors to shut off room/​bathroom from living room (which is needed for families). The food was O.K. and the pool was dirty. Hopefully they will put $ in to this hotel and get it up to Hilton/​Homewood Suites standards! Again, staff was friendly and attentive. Review is based on actual hotel.

Hotel is listed as an upscale hotel, NOT!
It all started as a bad experience. After a 17 minute wait for the front desk clerk to come from the back which her sign said gone to help another guest. A little more to it than that but was clear it had been a personal break. Nice enough but no apology for the wait. Clearly the orange colors date the hotel. Next bad mark tv turns off after less than 15 minutes of non channel flipping, really I cannot watch the same channel? TV was a disaster after 10 minutes scrambled and garble. I contacted front desk where she said I am looking to see if there is a room I can move you to, i said no I am tired get someone to fix or call your cable company! Grr still not fixed today. On a positive note the guy running breakfast and dinner has the servants heart and was greeting everyone chatting, he has excellent customer service skills. Bright smile that would dispel the check in experience.
Negatives, no cell service in the room, wifi is up and down and the tv cable is horrible! The bed was ok I slept good could have been exhaustion and lack of tv. It will not be my first choice in town when here on business.

Meh…
When researching hotels I thought I selected the Homewood Suites within the «thick» of Colonial Williamsburg but quickly realized upon arrival I was still a good 10min car ride away.
The room was a standard Homewood, a little dated but overall sufficient for the 2 people staying there. Oddly placed closets and a AC with a mind of its own was just a slight hiccup. The bathroom on the other hand was something to note. I’m smaller than your average person and I found the bathroom to be too small for me, similar to a walk in closet, damp, dark, and claustrophobic. Mold was seen on the shower walls and grab bars were falling off the wall.
Breakfast was essentially terrible and I suggest the nearby MacDonalds for a finer meal than the cold powdered eggs and stale breads.
On the upside, the staff was excellent and friendly offering touristy suggestions and directions.

Stayed in the 2 queen suite with sleeper sofa for two nights. Room had an odd smell of burnt orange??? the carpet was damp in the living area of the suite. It was My family and one of my daughters friends, for a total of six. The girls took the sleep sofa which was surprisingly comfortable. The beds were nice and soft. Other than the smell, we only had one other issue. the toilet was clogged when we arrived. It took house keeping a good bit of time to come correct. Once it was corrected it happened again … for what it was, a place to crash between the sites, it was nice.

This was a great hotel for a family visit to Williamsburg. I would agree with the other post that the air return units are loud and close to the beds. But, the room was clean and neat at check in.
I would recommend this hotel.

Choosing a hotel for vacation sight-​unseen always stinks. The internet makes it a bit better, of course, but pictures can always make someplace look better than it does in person, so you never really know what you are getting into.
In this case, we ended up choosing because we had some hotel points, which is about as good a reason as any, right? The good news is that the hotel itself is not fancy, but it is well-​located, not far from Colonial Williamsburg, and easily accessible to just about everything else.
The property is not fancy by any means, but it does meet the needs of a family, including a nice breakfast buffet and a swimming pool for the afternoon. The downside is the evening reception. While it is good to have something when you come in from a day of sightseeing, it isn’t really what you want to depend on, food-​wise. Better make other plans.

We usually stay at the marriott or westin but decided to take a chance with the hilton. When we first arrived around 2:30 the front desk person was very helpul and sincere. Afer we got to our room I also check the sheets and mattress. Unfortunately we found food crmbs in between the flat and fitted sheets. This would have been a perfect place to stay especially if you have kids. All the rooms are suites and they have a mini kitchen and living room.
We called the front desk about our sheets and she told us the housekeeper doesn’t arrive until 6 pm. We got frustrated and decided to explore the town. After speaking to customer service they refunded our money and moved us to another Hilton (Garden Inn) minutes away. I will not stay at this hotel again and will not recommend it to any of my friends.

Conveniently located near the touristy parts of Willamsburg. OK that’s a bit redundant but you know What I mean. The rooms are clean and spacious. This is definitely a place for an extended stay or for family vacations.
There are a couple of things needing work, like the in-​room air handling unit. Nothing like hearing machinery 3 feet from the bed to help you get a good night’s sleep.
All in all, it’s a good place, especially when compared to the local competition.

This is clearly a lower/​middle-​of-​the-​road Hilton property.
The rooms were clean, but starting to show their age. The parking is VERY tight, arrive early in the evening, I doubt there are enough spaces to accomodate the number of rooms. The breakfast was fair at best. I have had better at a Hampton inns, which isn’t saying much!
Overall adequate, but you can find better in the immediate area.