Corter’s Flooring America

And as stated, your own employee that ran your State College store agreed the carpet has failed. Each year we would stop in and see Dave about the «credit» for this carpet and to make sure he remembered us and our situation. And Dave also stated to us the «credit» was transferrable to our new home, so that’s a non-​issue. You also make it sound like I’m trying to score «new floor covering for your new home» when it’s just one 12X15 room. And I didn’t know a «credit» had a time limit!
Your offer of «cost» of the flooring just isn’t enough. We purchased several floorings from your State College shop and always came to you rather than the box stores. It WAS a more personal transaction. Your employee gave us his word and conveniently forgets after he retires. You act like I had nothing better to do than waste my time in coming up with this story to try and get a free room’s carpeting… that’s sad. My guess is perhaps Dave was not authorized to make this call and would have come up with some excuse when we would have tried to get this «credit» applied.
Businesses like yours are the reason «box» stores are thriving and that’s who will be getting the family business from here on out.