Enterprise Rent-A-Car

I used this Enterprise location when I was visiting a friend close by and needed to rent a car to visit someone else over an hour away. Booking the car online was pretty simple and I used Discover deals to get a free upgrade. Picking up the car and dropping off the vehicle was an easy process. What really makes me give a 5 star rating is how helpful they were when I forgot my credit card in the car. They were able to find it after I turned in the car. They did it right in time so that I wouldn’t miss my flight. I wish I could remember the name of the guy that was helping me, he was very personable and professional. Another guy that was there, was the opposite: he completely ignored me and didn’t deal with other clients in the order that they came in the door. I would definitely use this location again next time I’m visiting.

The overall experience was great: the staff are easy to talk to, the car was great and we had no problems…
Except for two: we were unaware that to rent a car we needed a CREDIT card, not a DEBIT card that had $ 400 available on it. Now, had we not been on vacation this would have been fine, or had we been given any prior notice that would have been not an issue.
This information would have been great to know at check out. Or if they had emailed me with it. They had said they called, but that didn’t go through so they said «oh well» and just waited. Hence the –1 star.
Other than that little mishap, like I said, everything was wonderful. Will definitely be renting from Enterprise again.

What can I say??? another great experience with enterprise-​rent-​a-​car. My experience was excellent once again. The staff of Frank and Carrie added to the great experience. They were very polite and professional. The rates were very competitive and the car was very comfortable. Thanks Enterprise

If I could list as no stars I would. Liars and petty thieves. I used them ten years ago and was ripped off. My insurance company recommended them so I rented from them again. Glad to see they have not changed, they are still rip off artists. Save a lot of money and aggravation, go to Hertz. This company should not be in business and certainly not allowed to have your credit card number. If you do use them don’t let them von you into all their ungodly extra insurance surcharges, of course, that is if you don’t take safe advice.