Blinds To Go

Another excellent experience at the Abington-​Willow Grove Blinds To Go store! Chris helped us choose the right blind for the window application and directed us on the correct way to measure the window. I picked up the blind today from Dareesha who was, as always, very pleasant and energetic. Fast turnaround time, too, with the blind ready for pickup in just two days.

Prior to moving into house five years ago, had shades made for entire home from here. The man measuring resisted how I wanted them done {coming to bottom of window), but he did so with no length to spare. Within a few months, about half of the shades didn’t reach the bottom. One hangs crooked and the one in the bedroom, which is double, hangs several inches from the bottom, leaving exposed window. Most of the shades are adjusted once daily, or they are left up, and should not have been uneven after a few months. When I contacted the store, I was told I must provide the receipt. I was moving and I haven’t been able to locate it. I can’t believe they don’t have it in their data base. So, I cannot have these repaired. Customer service is unacceptable. A friend of mine went to Lowe’s and got shades literally off the shelf that seem almost identical at a fraction of the cost. They look great and function much better.

The salesman Kewan W. was very professional and knowledgeable about the products. He answered all of my questions thoroughly and followed up the next day as promised. The order was ready in 2 days. The installer picked up the blinds at the store then came to my home and installed 7 blinds in less than 1 hour. It doesn’t get more convenient than that! Prices are very good too. I had a similar experience 5 years ago (in 2010) when I replaced all of the shades on the second floor of my home. They are holding up well and still look beautiful, even after taking them down twice for painting and new window installation.

Sales associate super helpful! Great Price! Only complaint was had to wait 45 minutes to see a sales associate.

Nothing but problems with this store and product. First, of 4 sets we ordered one track was too big. I have specific sizing instructions and they made it wrong. Would they stand behind the product, of course NOT. $ 52 for a new track was the best they could do.
Go to hang the blinds, oh great, all the verticals are too long. Why did I give the store SPECIFIC SIZING again? So 3 sets I had to trim with scissors because of the incompetence of this company. I decide on the 4^th set to use a circular saw because I’m tired of trimming and doing Blinds To Go’s job at home on my own, and the blinds crumbled like a hard parmesan cheese because they are made of garbage materials.
There is not ONE part of my purchase I am happy with. Not the product, or the useless store staff, or the expensive pricing for blinds I had to basically cut to size on my own. My next step will be the BBB. Paid almost $ 600 for this huge headache and crafts project.