Navy Federal Credit Union

I have been a member of Navy Federal for a few years now. I absolutely appreciate the respectful and helpful customer service over the phone and how simple their website and mobile application is.
But, I was extremely upset with this branch and the most recent experience I had. I applied for a consolidation load and drove about an hour through terrible winter weather on the PA Turnpike to pick up the consolidation loan and sign a bank note. I had brought my Government approved identification because I had misplaced my state issued drivers license the day prior. I waited nearly an hour to speak with the branch manager. I introduced myself and without hesitation she said you need a drivers license. She was very rude to me and wasn’t concerned with my situation or even cared to remotely explain any further details to possibly resolve the situation. I was shocked at how I was treated as a customer. I will not be doing business loan wise with Navy Federal. I called to cancel the loan and will not be returning to that branch for future business. Customer appreciation, care, and concern is what I look for most when doing business. At this particular branch, I was completely unsatisfied.

I have been a member of the NFCU for over 25 years.
The Navy Federal Credit Union is the world’s largest Credit Union.
To be eligible to join the NFCU, you must either be in the military, a family member of the military or a contractor for the military. Chipper Jones is a member, because of family connections in the military. Once you are a member, you remain a member for life.
Once you are a member and in good standing, they offer the lowest rates around for loans. They also do not nickle and dime you for services, like a commercial bank. They offer the highest yields available for savings and IRA accounts.
With all of the closing of the Base’s, my NFCU may be in jeopardy and I already drive 20 minutes each way to do my banking. Most of my Banking can be done on line, but I still need to go there on occasion.
This review should win for the «most boring review of the day», but I have to read about your banks, so I thought you would like to read about mine ;+}