OrthopaediCare – Willow Grove

Cattle call. That’s what it feels like in this office. No need to make appointments, they should just switch to first come, first served because appointment times mean nothing. If you’re lucky, you will only wait an hour and then a Dr. Will come in and maybe spend five minutes with you. Maybe! No time to be interested in a patient. Too bad. You can learn a lot about patients by engaging with them.

Was taken very good care, had a hip operation and I am very satisfied with it. What a great surgeon I had Dr. vakil the best.

Son of the Unilocalers here.
I’m not sure why this place is so badly reviewed. I won’t give it 5 stars since it’s not perfect, but nowhere will be perfect. When I called to schedule my appointment (after tearing my ACL and MCL this April), those on the phone promptly gave me the options, as well as giving me information on the doctor beforehand, what to bring to the appointment, etc. They not only called me to remind me of the appointment the day before, but did so in a friendly, pleasant manner! When I arrived at the facility on the day of the appointment, I was promptly and politely served by the reception staff, waited only a short time, and was seen by a doctor in an equally short time. He was thorough, quick, and knowledgeable, and after I got my MRI and went back for a follow-​up, I was equally pleased by the quality of service and the experience as a whole. Drs. Goldberg and Brahmabatt were professional, thorough, understanding, helpful, and (most importantly) very pleasant people who treat you as a person! I would highly recommend this facility to others in Willow Grove, Abington, Hatboro, and the surrounding area!

Terrible appointment system. I waited 45 minutes on Hold! No appointments for a week. She asked if I wanted to make one in a week for a broken bone!

I can’t believe all these negative reviews. I have been a patient since 1992 of Dr. Gratch for my spine (2 surgeries– lower back & neck) I have never been treated rudely or had difficulty making an appointment. My experience has been this is an efficiently run office where my needs were always met whether by phone or in person. I have also seen Dr. Takai for a problem with my thumb which he resolved with one cortisone injection. I also saw Dr, Brahmabhat for my knee. He was very thorough. Got 3 injections and have never had to go back. Also my neck & back surgeries with Dr. Gratch were very successful. Have only been back for both two times each. I hope he will continue to practice and not retire anytime soon. Otherwise I don’t know what I will do. I should add Dr Takai saved my husband’s hand. He was a severe diabetic and had a very bad infection. Another hand surgeon wanted to amputate his hand! I have referred other people to this practice & never got any negative feedback.

The staff was friendly enough. But the doctor rushed me out so fast I couldn’t even ask a question. He was supposed to look at my x rays to check for multiple issues and instead sent me for another xray. He spent about 30 seconds on the new xray. Handed me copies to give to my «kids» … I dont have kids… told me I will probably be fine in 2 months and I’m not fine come back. So I am left with a finger that keeps blowing up like a sausage with no explanation, no suggestions for alleviating the pain or swelling, and out of a fifty dollar copay. Don’t even bother going here.

I wish I had checked Unilocal before scheduling my appointment — I would have saved myself a lot of aggravation. When I arrived for my appointment I was met by a rude receptionist who demanded my PCP referral — which I did not have because I was not aware that I needed one. (The scheduling person I had spoken with on the phone two days prior repeated several times that I would need my insurance card and X-​Rays but never mentioned a referral.) The doctor spent all of five minutes with me before rushing me out with no aftercare plans.

The staff here are great, Dr. Craig did a wonderful job with my ankle surgery and post-​operative care. Ive gone through PT there for 2 different conditions, and have had a wonderful experience each time. I would highly recommend this practice.

This review is for the PT side, not the doctor’s office. The PT girl I saw did not want to be there. Showed me all the generic exercises that went with my knee problem and gave me little time and no instruction and sent me out the door. My current PT guy at a different location has me doing 2 of the same exercises and showed me how to properly do them which makes a huge difference. Go elsewhere! Don’t waste your time here.

Difficult to get an appointment, Dr. did a good job.

This place is run like a highly efficient business and you are just a number. Very difficult to get an appointment with a doctor. Once you are there you are rushed out the door before you understand your problem. If you have questions or even severe pain afterward — tough. they don’t call back. Your options are to wait 4 weeks for your followup or go to the emergency room. People who answer phones are very rude.