Binny’s Beverage Depot

Hello Doug ! A few weeks ago you took a nice group of customers on a two-​day tour of custom breweries in Michigan. From what I saw, the trip was a huge success. Both you and your people were very happy and all had a good time. Thank you for helping to clean up the trash in my bus. That really helped me get home a little earlier. Who am I? Your bus driver, that’s who. You wanted to give me a gratuity on your credit card but I was forced to explain to you that my employer does not accept driver gratuities on credit because it makes them pay up to 15% additional in taxes. You offered to mail a check to me for which I would be grateful, if it ever came ! I stopped by the store but you were out. I again left my name and address but still nothing from you. I know you are a very busy man and it may not seem like much to you but it does to me. In reading the reviews, it appears there are others having trouble getting a response from your facility. Why would I think you were a man of your word? There would be no problem upgrading this review to five stars if I got an answer or have you decided that I don’t deserve anything?

This is definitely not Costco. Lots of choices with every kind of beer you can think of. Okay humidor but for a liquor store is the best you can expect. If you have a question there is always someone there to help.

Great concept and deep selection of liquor and wine for sure. But the most single most least friendliest workers in the liquor business nationwide at this store. Never a hello, not great assistance to help you find wine, not very friendly at the registers and a rude huskily built manager walking around with a look on his face that you’re lucky you’re allowed to buy from this store. More than that I would still come here for a matter of convenience as its very close to my home but I decided to take my business elsewhere as their are better options. Prestige Liquors are very friendly, similar pricing and «sell mixers /​Club Soda etc. «for less than triple retail. Binny’s completely misses the mark on mixers /​club soda and they severely overcharge for this — which I’ve heard from others that live around here keeps them from shopping here as well. Mariano’s which just opened up in Westmont has a full service bar to taste wine and cheese, etc. and has a great wine and liquor selection as well — and cheap mixers (Pierre, Club Soda, etc…). Sorry Binny’s all you need is more lower prices nixer options and a few smiles — until then you lost my business and from what I hear — others as well !

if you want advice of Belgium beer, Roger (from Binny’s) is your man. He knows the berr department, cold!

Unfortunately, I need to lower my review for Binny’s to 3 stars from 4. I still think they have a good selection, reasonable prices and quick checkout, but there is a fly in the ointment.
I called them up a few weeks ago to inquire about them helping out with an event at my organization. I spoke to a customer service manager (can’t recall her name) and explained the details of what we were hoping to achieve. She told me that this type of request ordinarily had to go through district management and assured me that I would receive a call within a few days. I didn’t get any sort of call or email from the district manager or this location as a courtesy letting me know that it wouldn’t work out. Unprofessional
Thankfully, our event was a great success thanks to the people at Emmett’s and Half Acre. I don’t know where exactly the breakdown occurred with my request, but since this was my point of contact, I will have to leave my comments here.
I’m still a customer, but the bloom is off of the rose. I suspect you’ll be satisfied as a retail customer, but be careful with other types of requests.

I know Zombie Dust (Three Floyds) is hard to get. But why do you sell it two bottles @ a time??? That is just stupid!!! I won’t be back there! (Warning: there is a manager in there with a serious Napoleon complex.) I will go to the one in Bolingbrook or Downers Grove where they sell you the whole six pack.

You come here for the prices. For the amount of inventory they have, they do not have the amount of staff to be helpful.

Selection is great… sales associates are rude AT THIS LOCATION. Thank you, I do look young, but there is no reason to assume that I am underage and zero reason to have a bad attitude AT THE REGISTER. You looked at my ID much too long. Want to know my height and weight and my address? You’ve got it covered as you looked at my ID long enough. Didn’t really seem to verify that it was really me, in person, just stared and memorized the ID. It was creepy.
You didn’t ask me if I had a Binny’s card. Didn’t ask me if I wanted to sign up for one. Could’ve gotten my info that way too. Meeting those corporate goals?
I didn’t ask for help on selecting a wine. Or which IPA is best. Or if Bell’s Hopslam is still available. Or if you have Two Hearted in (the newly produced/​marketed/​manufactured) a can.
I came in. I made my selection independently and autonomously. You, ‘Associate Sales Manager’, you were rude and you have ‘manager’ on your name tag. I understand there’s a help wanted sign in front. You must be overworked due to lack of employees. Not my problem. You are a business. Cut your hours of operation then. There are only 2 liquor licenses in Willowbrook. Be grateful you have one of them.
I will be taking my business to other locations, Mainstreet or Prestige.
(Guy with the long hair… it is not you, you’ve been real nice every time I’ve come in). It’s the other guy working today Monday May 12 2014 at 6:30pm at the register not right next to to the entrance.

Binny’s are always so flippin big! I think the staff are trained to notice when people
Start to look overwhelmed/​lost. I always get offered help at that exact moment and am able to get what I want. They are efficient and are well versed in the layout of the store. Haven’t been able to stump them yet with a request! Just kinda hard to get in and out of the lot, right off 83. Oh well, will be back!

How can you not like a massive liquor store that has every kind of beer, wine or spirit that you could possibly dream of?!
I came in here a few days ago to help kick start the studying for the Certified Beer Server portion of the Cicerone Certification Program.
Although this time around I wasn’t bombarded by people who were asking me if I needed help (which I could have used recommendations this time around), I still had no problem finding exactly what I was looking for and making off with a decent selection of worldly beers.
I’ll probably be in here again next week, and the following, and the next to keep my beer inventory growing.

To the douche who checked me out today, shaved head… heavily bandaged hand, you work at a retail store selling spirits… no need to act like you’re better than anyone else. Yeah, I know you evidentally hurt yourself today, but to dramatically act as if you can’t pick up a 6-​pack is pathetic. Furthermore, to not offer to put said 6-​pack in a bag nonetheless is a joke… no problem dude, I’ll carry my couple of 6-​packs with my 4 hands. Your pompous attitude (again you’re selling beer for a living) and sarcastic «have a nice day» wasn’t appreciated, I didn’t cut your hand dude.
But to the guys in the beer department who are fantastic and always willing to help… great job.

Great selection, decent prices, and friendly employees. I bought some ginger beer here and it was a hit at the summer’s end bbq. Pricey but good.

Little bottles of Tito’s and Patron at the check out make this place magical.

Spiffy place! They really do have everything here. I always feel all Don Draper when I walk through here and buy booze. Vodka for cocktails, champagne, even little $ 2.99 splits of it, cold beer, flavored liquors. Helpful employees greet you a plenty.
My next splurge here is going to be a single malt scotch. A fancy schmancy old bottle. Currently under lock and key. Oh, I’ll be back Binny’s…

No complaints. Always has booze and great prices

It’s hard to give a bad ranking to a place that serves happiness. But Binny’s really does deserve 5 stars. They have a terrific selection of beer, whiskey, and wine. The wine guys are extremely knowledgeable and happy to walk around with you and help you find what’s right for your palate. Even during crazy holidays, they hold good hours and remain well managed.
Also a respectable walk-​in humidor if the mood so strikes you.

I find I would rather frequent thins location as opposed to the one closer to home in Bolingbrook, for a few different reasons.
First off, the staff here is just ten times more pleasant and knowledgeable when it comes to the spirits they sell. This location seems to have a particular expertise when it comes to champagne. Secondly, it’s set up a lot better, and products are easier to find. I really enjoy the kind of «bargain basement» atmosphere that envelopes the rear left quadrant of the store.
I am looking forward to the day when their cheese and meat section are finally complete; it seems like this is a never-​ending construction project. Speaking of construction, the parking lot could do with a major overhaul, for the potholes are killer.
All in all, Binny’s is still tops with me.

Came here with some fellow lush buddies on a Saturday when wine and liquor was 15% off with your coupon (gasp — not beer though!!!) We had to stock up on some of our staples.
I like the lay out of this place — it’s easy to find your favorite bottle of whatever. They even have a pretty big cheese and meat counter to find something to pair with your favorite wine. Everyone is pretty helpful here too.
How can you really give a liquor store less than 4 stars?

Wow! Not a lot of love for this Binny’s from my fellow Unilocalers and yet this place comes through for me time and time again.
Maybe it’s the size of my order each time ($ 2000+) of beer, wine, soda, mixers etc for the large parties I host at my home. They pre-​chill what I want cold, bring me tons of ice to keep it cold and once, even lent me one of their beer tubs on the spur of the moment when I realized the caterer forgot to bring one (usually you have to pay a deposit for those)
Their guys deliver on time and are pleasant to deal with putting everything where I want it even if it means wheeling it into my garage from the street.
And they sell on consignment– so if I bring back $ 500 worth of alcohol the next day– its no problem. In fact– they will even send one of their staff out to the parking lot to get it out of my car and take to the service desk.
They are customer focused as a couple of times I couldn’t find the wine or port or whatever it was I was looking for. Instead of just pointing me in the general direction– they took the time to introduce me to their «wine woman» who personally helped me select the perfect bottle.
I also like that they will order any wine that I want if they don’t carry it in stock. And that it usually comes in within a couple of days. And don’t miss their gourmet cheese shop in the back. Beautiful wedges of cheeses that go so well with the wine.
Liquor stores are pretty much the same to me. It’s the level of service that you get that differentiates between functional and a good shopping experience. Binny’s sets the mark that I judge others by because they make it easy for me. And who doesn’t need a little more easy in their lives?

This was my first trip to a Binny’s ever! I know, right? How is this possible?
It was just meh. Maybe not even meh, actually. The staff were really helpful but the selection pretty much sucked and it wasn’t nearly as big as everyone described them to be. It was like a crappy Walgreens of liquor. Bad store set up and seriously lacking coolers.
3 stars for this bad boy… high tail your ass down to Sam’s Beverage Depot on Butterfield for the Mecca of all alcohol… it’s bigger than a Target and they stock their sh*t up to the roof.