T-Mobile

Worst customer service I’ve ever had walked in to pay my bill one person told me I had to wait even though there were seven employees on the floor. Four of them helping one person and this woman told me I had to wait 5 minutes which turned into 30 minutes and I finally just got so disgusted that I walked out. All they wanted to do was pay my bill you would think that they would want to take my money.

My mother and I went to this location to fix a phone issue. It was us and another gentleman waiting for service, we were first in line. The store had 3 employees working but it took them 30 minutes to see us. The employees were assisting other customers but no one even acknowledged us, or told us that we will be helped shortly. So after 30 min of waiting we were finally helped. They fixed my issue but another issue was not fixed. We came back the following day to resolve the new issue and again we were the first in line. This time we waited 40 minutes. When we were helped, they said they fixed my issue (caller ID wasn’t working) I left the store. Then when we left, we saw that the issue was not fixed even though we were told it was. This was the worst customer service we ever had.

I just left this T-​mobile location in more than disappointment.
My mother and I walked into this store in order to ensure I would be able to use my phone out of the country for a 2 week trip. This was due to the fact that I was told I had to go in to find this information.
We were greeted by one person who said we will be with you in a few minutes so I said «great, thanks,» thinking they would be with me in a few minutes and had acknowledged I was there. As the minutes passed by, it turned into 15 – 20 and no one came up to me.
Finally, someone new walked into the door and was helped immediately. At this point, I was out of patience as the employees were standing around (about 5 – 7 altogether with 3 just standing around) and hadn’t asked if I had been helped or needed anything.
I walked up to someone and asked if someone could help me in a course manner. A woman, nodded, didn’t even use words in a very rude manner. She helped me and in an abrasive voice explained that I could find all this information online as if to say that I didn’t need to come in and waste their time. It took everything in my body not to lose my temper. I politely said thank you and left.
You should always treat people with respect and treat everyone who walks in the same way because you never know walks in.
Such a disappointment.

I would never come back to this store. All the good reps have now come and gone. Everyone here is just to shove a phone down your throat and collect a commission check. I came recently to pay a bill and found out I had extra features added to my account without my knowledge. Now don’t get me started on management. You have the manager that promises you things and never fulfill (PJ). Then you have the assistant who claim to have worked for T-​Mobile for a while and she doesn’t know anything (Safia or Safaa however you spell her name). I will now drive 20 mins out the way to get better service.

I hate to give anything less than 5 stars, but my wife and I switched from ATT to TMobile 1 year ago, and my rating reflects the cell tower coverage, it is absolutely awful. I travel to Elmhurst, downtown Chicago, and occasionally Bourbonnais and average at least 1 dropped call a day. There are dead spots EVERYWHERE. When we purchased our phones, the sales rep told us that TMobile was «increasing Chicago coverage as we spoke» to make it better than competitors. Recently when I called for another issue, the rep told me again, 12 Months later, that TMobile is «working to make coverage better in Chicago for users». In 12 months they have made little to no progress. For anyone in Chicago and surrounding suburbs, even as far as Bourbonnais, do not switch to TMobile unless you want terrible coverage and like to be frustrated. We are switching to ATT or Verizon shortly.

Great service and very helpful. Would reccomend to anyone. Def going back here. Def not going to the one in lisle on ogden, or the one on 75^th in downers grove. Horrible service. Would rather be on their phones then help u.

broke my phone in half so had 2 get a new one. i usually dont pay 4 phones cuz i think its a waste but i guess i had 2 at this point. workers were nice and helped me get a plain simple phone. they didnt try 2 talk me into gettin a fancy more expensive phone cuz i stated i didnt want all that. i was in & out in a short amount of time which i had hoped 4 & so far im content with my new phone.

Pulled up at 9:50am with wallet in hand ready to handle my business! Only no one in the store was prepared.
I saw the reps roaming and speaking on their cell phones as I waited outside patiently for them to open. I was not anxious nor pacing, just kindly waiting for 10am.
At 10am sharp… One rep opens the doors, greets me and another woman saying good morning. She goes to browse the handsets and I walk immediately over to the agent standing at the register. I greet him and say that I would like to make a payment since the PAYMENT KIOSK was NOT operable! Are they ever??? Rarely it seems. He replies and says to wait a moment, as he cannot not accept payment because he did not have a cash drawer. Umm, What? Excuse me? What kind of crap is that?
They had more than enough time to receive the first non-​complicated customer!
He walks away and as I turn away to calm my morning nerves that were clearly not ready to immerge until afternoon, the woman behind me sees that I am irritated and shares her story of last night’s visit. She came to purchase a phone, which means give them money, and she waited over 20min. She said she attempted again later that evening and waited over 30min and said she would return first thing in the morning hoping for better luck.
He finally returns with a cash drawer …4mins later… and slowly accepts my phone number… cash and takes another 4min to enter info, accept cash, and print receipt!
Total disappointment in my suburb customer service experience.