The Communities of Ascot Glen

I lived in Ascot Glen (formerly Archstone Willowbrook and before that, AMLI Willowbrook) from November 1999 to September 2012.
Overall, it’s not a bad place but by no means is it perfect. During my thirteen years living there, I found that the strong points of Ascot Glen were the maintenance, the location, and the fact that none of the apartment complexes nearby measured up (e.g., the ones in Westmont — ugh). Yeah, there was some petty crime, and some of the wrong types of people occasionally showing up, but I never felt unsafe living there.
The buildings are going on thirty years old, and as a previous reviewer indicated, the condition of your appliances might be subpar. Mine sure were, and the dryer in the building NEVER worked properly despite having been replaced twice… blocked ducts?
All in all, I managed to make a good home at Ascot Glen for thirteen years before a job change forced me to relocate out of state. If you’re looking for an apartment in the Willowbrook-​Westmont area, Ascot Glen is about as good as it gets. However, if I had to do it again, I wouldn’t have been so complacent as to spend as long living in the place as I did.
FWIW… I hope this helps!

I have resided in this place for over a year, loved it for a yr, then stuff starts breaking… if you choose not to upgrade to new appliances, you are screwed, I have a cyborg for a washing machine filled with old parts, that sounds like a muscle car… not to mention if you live on the 1^st floor, there are sewage backups and water issues, and guess what, they raise their sewage rate after the contracted company flushes your toilet 300 times throughout the course of 2 days, in an attempt to fix their plumbing issues. I then had sewer water all over my hallway from a backup from the furnace unit drain, we were unable to use our toilets for almost 24 hrs… etc I’m sure the level of bacteria was through the roof, never did I receive an apology, other than the sanitation of the affected areas… and an increase in my water bill which is unethical… not our doing, but you must pay it… as its added to your rent.mmm. I opted to steam clean our entire place ourselves… our rent went up 200 dollars this year for the following reason «the market has improved» I had to laugh and decided to just swallow my disgust… People were so fed up they started leaving, all over the complex… If you are looking for a mediocre apt, this is for you. Don’t have friends over after 7 pm or you will get letters telling you that you are too loud when you have been doing nothing differently for over a year. Our 1970’s fridge just stops working and they come and they just reset the gfci to get it working again… umm I am tired of having to constantly do this to have a working fridge… how much does one have to shell out for a place like this? Try 1500 – 1530 a month or more. I would expect better. The only plus is the fireplace, and they are kind individuals in maintenance, the office team seems to have changed a lot, they seem to be mentally challenged at times… We are now experiencing structural damage in the living room around windows, ceiling and walls which I’m sure I will be responsible for, not sure how, but I have an attorney ready just in case, insulation is horrible. Just get a home or rent one and save yourself the disappointment.

I’ve lived here for coming up on a year now. There’s a lot to cover, so I’ma break it down bullet-​style:
PROS
–Very nice area, quick drive up Rt83 to Oak Brook
–Apartments can be rented as newly refurnished, which includes new fridge & dishwasher
–Quiet community, only a few units/​building
–Plenty of parking space
–Staff is very helpful, and they plan little events for the residents
–All package deliveries that you miss are taken to the main office so that packages are not returned to sender
–2 or 3 Pools, a tennis court, 2 small workout rooms included
CONS
–Pricey (but this comes with the territory, if you follow)
–Power goes out with every moderately sized storm that rolls through. Wouldn’t be a problem if it didn’t set off the fire alarms in the buildings every time this happened, but it does so that is a major PITA.
–The workout centers are small: there is a single rack of dumbbells, a single weight machine, and a couple of cardio machines in the one closest to me.
–The various trees in the area ensure that your car is plastered with leaves when it rains; don’t park under the pine trees unless you plan on totaling your car soon (good luck getting the sap off, getting my wife’s new car detailed this weekend to get it off)
–Only one washer, one drier per 4 units. Costs $ 1.25 for each use.
OVERALL:
I really like the place, but the negatives can be a drag sometimes. I like the area and don’t regret living here for a second. Plus, the wife loves our place.

Love, love, love these apartments! We have lived here over a year now since moving from the south! Excellent staff, all of them! Best location within 10 miles! Location, location, location! Major highways close access, Whole Foods within walking distance! Have a repair request? It is taken care of within hours! Maintenance staff is fantastic and fixes issues with 100% to satisfaction! Property is safe, well groomed and pools are crystal clear! Plenty of parking! Very friendly community! Love all the great activities and community events that the property sponsors! Michelle the Leasing Manager is the best and gives 100% resident care! This property gets an A+++ for being Awesome!!! –Ken and Lindy

Sarah has gone above and beyond for me as well as several other people there. I like that you can pay your rent online and don’t have to hassle with checks. The fitness center is really nice and is within walking distance from my place. I have a unit that allows dogs and will soon add a 4 legged companion to my family.