Kenny the Kleener

this place is horrible, they lost a vest my grandfather gave me for high school graduation, and then tried to say it was my fault. They refused to reimburse me for the vest, and i will NEVER be returning to this dry cleaners. The manager was nice enough to tell me to «f*** off» over the phone when i inquired about my vest.

I have been a customer for 10 years and have always been mostly happy with the service I received, until today. I asked to pay at pick up, not a usual habit but one I have taken advantage of before. The staff was rude, condescending and unprofessional in denying my request. I explained that there was no reason for their behavior and that I have always been kind and respectful with them. They have lost my business and we found another cleaner that was happy to have our business. Way to screw up a 10 year relationship Wilmette KTK!
Kristen L.

Horrible customer service! I recently dropped a 5 by 7 area rug for professional cleaning and paid $ 55 for the service. They get it cleaned through a third party. When I went to pick up the rug the stains were still there. the guy who helped me check out instantly rejected my feedback and refused to take responsibility for the stains on the rug. The least I would expect is acknowledgement if not a refund. I brought the rug home and was shocked to see that the stains were made worse due to some bad chemical used. I am extremely disappointed with Kenny the Kleener and lack of etiquette around handling a genuine customer concern. I have purchased folex from Amazon to clean the rug!

Disappointing!
1. Prices keep going up!
2. Mediocre dry cleaning. They struggle getting out basic stains.
3. I can no longer go to this business because the customer service is HORRIBLE. I made no mention of the Valpak coupon I had which offered me $ 2.99 for most dry cleaning items. After the clerk rung up $ 159 worth of dry cleaning, I gave her my coupon to which she responded, «You shoulda gave me the coupon first thing.» I then stated that the coupon did not indicate this like many groupons do. She then refused to give ring up the items again with the discounted price! She said, «You coulda just given it to me cuz I gotta push a different button first.» I asked her how would I know this, the coupon does not indicate that this is the procedure. She was surly and indifferent. I then said that I would just take my items to another company, as her refusal to honor the discount was not just — to which she replied, «That’s fine.» I then said, «You just lost a customer» — to which she replied, «Fine.»
SERIOUSLY? Kenny continues to jack up their prices — which I might not care so much about if they at least cleaned my clothes well — but, with mediocre cleaning, I like to save $.50 per item when I can. Kenny’s must be a cash cow if they can afford to turn away customers that come in regularly with many items.
Never again. Sparkle Cleaners on Central is a tad more expensive, but with great customer service, and they do a better job.
I get it that the clerk is a 20-​something employee with clearly zero investment in the company she works for — and may not like her job — but, there are too many other dry cleaners who offer better service.

Been going here for a year with dry cleaning only. This is a review on the wash and fold service which I used because I wanted to save time. I know how to do my own laundry but when you’re working so much, it’s nice to have someone you trust do your laundry. Kenny the Kleener FAILED!
My first bag was fine. I bought in for my second wash and fold and the following occurred.
It was supposed to be ready Monday night. The driver forgot it at the plant. They called and let me know it’ll be ready the next morning. The next morning, the driver once again didn’t see it. They’ll drive it over. It took them 20 minutes to get there as I waited in my car. I think I might have gotten there faster. (30 minutes spent thus far)
I go home. My dress has stains on it and my underwear that was white is now pink. I bring it back. Spent another 10 minutes talking to the guy and manager. It’ll be ready on Sunday before Labor Day. (40 minutes spent)
I then went on Sunday. It wasn’t there. It’s at another location. Please go pick it up. (60 minutes spent) Dress is better and underwear back to previous color. I wanted to talk to the manager but he is out. I was told to call the morning after.
I spent an hour and spent $ 11 for them to do my laundry. I could have done it for $ 4 and 2 hours of my time.
I’d rather not spent the time and effort making a call to let you know that you have bad service. Instead I’ll write reviews and let everyone else know how terrible your services are. Stay away!

We have been going to this dry cleaner for about 2 years. It’s basic, no frills, but the prices used to be low – emphasis on used to be. I feel like this is the classic bait and switch, where a company comes into town with low prices, lured you in and then starts raising them. Awhile ago they increased prices, then required that you bring in cleaning to get their much touted 5 shirts for $ 5.99 deal – and now they raised the prices on that shirt deal to 5 for $ 6.99. Sorry, but the quality is just not there to justify the $ 1.40 per shirt. I don’t mind prices going up now and then, but I hate to feel like they are playing us for fools.

I have gone here for dry cleaning for a while, and I’ve had a few problems. First, they lost the tie on a blouse, and second, they broke two of the five buttons on a cardigan. Other than that, my stuff has at least come back cleaned.
For some stupid reason, I thought I would try them for tailoring. I explained that my loose-​knit sweater comes apart between the buttons and I would like a hook and eye placed between the buttons. The woman who was there said she would recommend sewing it closed. I said, no I don’t want any stitches visible. She said they won’t be visible, as it will be sewn from the inside. When I got it back from the same woman, of course the stitches were visible. There was just a sewn line up the front of the sweater, and it wasn’t even straight or even. I said that wasn’t what we discussed and I wanted my money back. The $ 130 Anthropologie sweater is ruined. She refused to refund the money, saying that she had already paid the tailor.
So if you want cheap dry cleaning and don’t care about an occasional casualty, use Kenny the Kleener.

Lost a sweater. Had the ticket, but Kenny the Kleener made no real effort to find it.
I had been a good customer for a year or more, but they are better at losing clothes than cleaning them. They are cheap – in more ways than one.

The people here are very service oriented and Tariq the tailor is accommodating and does a great job.

The 5 stars is really all due to Tarik (spl?), the tailor at Kenny (Green Bay location). He is a savior and brought my pants back to life.
Here’s a little background for some context… I am short so I always have to get my pants hemmed and since this location has opened, I have always brought them to Kenny to get tailored. Typically, I leave a sample of pants in the past to measure the inseam and use the length to hem the pants. This has worked for me a few times so I have gotten to the habit of doing this. until this last trip, I left two pairs of jeans and a sample (side note: it took me forever to find skinny jeans that fit me well so I was glad I finally found two!). When I picked it up, to my dismay, they were both too short. They were almost to my ankle. So the next day, I came by when the tailor was in… and told him my dilemma. He showed that the inseam on the pants was exactly the same as my sample and he even gave a few centimeters leeway. This made me realize that he did his job precisely and this was entirely my fault for not coming in when he was in and not trying them on.
I then tried them on and showed him how they looked on me (sample, vs, the hemmed pants), he agreed that although the inseam was the same the hemmed pants were just too short and we both had a laugh realizing that the fit of the jeans were just really different. He then proceeded to look for the piece that he cut off so he can sew the original hem back on and thank god he found them! He agreed to lengthen the pants and didn’t charge me for it. The lengthened pants are now the perfect length and I am now a happy camper. That said, I highly recommend this place for tailoring — they are super professional and willing to fix things even if it is the customer’s fault!
Overall, this place also does a decent job of dry cleaning. reasonable price and very timely.