Greer R W

I’ve got nothing but high praise for the fine folks at R.W. Greer. They’re not the cheapest plumbers out there but they’re professionals and get the job done right the first time.
I first gave them a try when we decided to get our recalcitrant powder room toilet fixed. I was very impressed when the person taking my call asked a series of questions to better ascertain the problem and to get a clear picture of the bathroom in question, thus making sure the plumber would be prepared for any exigencies and not have to waste time when he came out. (As it turned out, there was an exigency he wasn’t prepared for but that was just because we had what turned out to be an unusual problem.)
There wasn’t anyone available for a week (I take that as a good sign — I’d rather have a service pro who was in demand than one who had no work to do) but there was no emergency so it wasn’t a problem.
Dave Greer came out on time to take a look at our problem. He told me exactly what he was doing at every stage and showed me what was going on. This turned out to be a much more involved job than we initially thought but he clearly explained the options and their limitations to me and what we needed to do to prevent further problems.
When we needed a minor repair adjustment a few weeks afterwards, I called and without hesitation they sent Dave out a couple of days later. He replaced a few parts and made the repair — without charge, of course — and everything has been working fine ever since.
And then we called Greer when we found our basement flooded and our sump pump out on a Saturday morning. We got a call back from Dave within the hour, he assessed our situation, gave us a cost estimate, and was out in less than two hours. It turned out that there was nothing wrong with the pump and it was in good shape. (We could have solved the problem ourselves if we had half a brain between us that morning.) Because it was a relatively brief visit with no repair necessary (though he did a couple of minor adjustments to increase the life and improve the functioning of the pump), we weren’t even charged the full minimum emergency rate. We just paid a relatively nominal charge which was well worth the piece of mind knowing that we didn’t have to pony up the dough for a replacement pump.
I hope I don’t need a plumber any time soon again but if I do I’m calling up R.W. Greer without hesitation.