hhgregg

The customer service is a joke. I will probably never purchase from them again. W ordered a dryer online and confirmed delivery. When delivery day came out dryer didn’t. We were told they no longer had that item. When I picked a different dryer the refused to honor the original promotion and then proceeded to get an attitude and told me they didn’t have to give me anything.

Pretty good service. They helped me get the most for my money and the sales attendant was friendly. ⁷⁄₁₀ would recommend

I was in this store at 4 pm and any store associate I asked for help seems to be in lunch break I went to speak to a supervisor with no luck I guess they were busy planing for 4^th July dinner this store is really changing it used to be great I guess new management and got to look for another store

I bought a SAMSUNG refrigerator and 5 year extended warranty from HH Gregg on 4÷21÷2014 and on 4÷30÷2015 the compressor stopped working. Called in the warranty on a Thursday and was told it would take 2 business for someone to contact us for repair. On business day 3 we called the warranty company to ask when someone would be contacting us. We were told they were having trouble locating a repair company and since we call it would now be 2 more business days. Called HH Gregg and spoke to the manager (Brandywine, DE store). He basically told me «too bad» it was not HH Gregg’s issue but the warranty company. Called corporate and after speaking with a rude customer service rep and then being transferred to a higher up they told me they would elevate my claim and try to find someone faster. Got a call back v/​m from warranty company and was told that they do not have anyone who is willing to service a SAMSUNG Refrigerator and would keep looking. SOUNDS LIKE A BIG PROBLEM! HH Gregg says too bad and warranty company can’t find someone to fix it, YET everyone took my money. Will NEVER shop HH Gregg again or buy extended warranty (worthless) and I suggest you do the same.

Last September (2013) my wife and I updated our kitchen. We searched for the best deal on appliances and eventually ended up at HH Greg in Wilmington. We spoke to a sales rep who was to the point and honest with us. I appreciated his honesty and the deal he was able to work for us on a kitchen package. Kitchen package = range, refrigerator, dishwasher and over the range microwave. We decided to take out extended warranties on the refrigerator and range as they were the higher priced items.
This went south pretty quickly. 30 days after receipt of the appliances, the refrigerator was having issues and I needed to call. Right away, it was impossible to get a living person on the phone and when i did, they didnt agree to replace my refrigerator until I threatened to return everything. 2 days later they delivered a new refrigerator and took away the defective one. Next, my contractor went to install my stove and discovered it was completely smashed in the back and needed to be replaced. Again, I had to fight with this store after I waited and waited on the phone to get someone to talk to. Alas the stove was replaced and my kitchen updated. Fastforward 12 months…
The stoves making a loud clicking noise when cooking meals and we call to get it serviced. HH Greg tells us to call the manufacturer even though we purchased the extended warranty! So, we pressed. Why call the manufacturer when you provided us this extended warranty. Now is the cherry on the Sunday! Whst warranty? You never purchased one!!!
Hang on to your paperwork people!!! Or, how about this idea, go to best buy and skip this bs with HH Greg all together!!!
Sincerely,
Phil and Laura Glatts (who wish they went elsewhere!)
Giving 1 star because I can’t give zero!

I love the ability to haggle, which is what lead me to hhgregg to try to find a new TV and surround sound system. We were quickly reaching an agreement on a 65″ smart tv and matching brand surround sound, when the manager mentioned to me, «oh we don’t have any 65» televisions here today, you’ll need to come back sometime next week”…I was absolutely astonished… how could a store not physically carry a product they display? It literally prevented them from making a near $ 2000 sale.

We bought our chest freezer from HH Gregg 2 summers ago — and what a great $ 79.99 investment this has turned out to be. It fit in our car (we got a smaller one) so we did not need to pay to ship it home and the sales dudes helped us «dollie» it out to the vehicle.
No issues here.
And no tax in DE!

First and foremost I must say everyone in this establishment is very courteous. We were greeted by Erin, whobtold us she would be with us in a few minutes. While we waited another gentleman asked us if we needed assistance. Overall great sevice. Highly recommend.

I’ve bought 2 LED TVs here and the staff was helpful and relatively knowledgable. however, I recently bought a gas range here and the staff was not very knowledgable about the products on 2 seperate visits. I asked if a certain range came with an LP conversion kit and the guy didn’t know what that was. Then after I asked him if he could check, I was told that yes, it did come with it and I purchased the unit. Tonight I just had to order one from the manufacturer because it did not come with one. These big chain stores just want to hire people on the cheap and increase the bottom line so you end up with a staff that is more interested in flirting with the girls behind the desk than actually learning about the products they sell or putting the proper amount of effort into giving the customer the correct answer. I won’t be returning.

We came here buy a microwave. We were not greeted when we came in or left. None of the sales associates standing around chatting came to ask if we needed help after 10 mins of walking around. We ended up leaving and shopping elsewhere. Fortunately for HH Gregg, they had a microwave that suited our needs so we came back. Our second time back we were greeted immediately upon entering and were out the door with our purchase.