Jos A Bank

Over the years, my experience with the Greenville, DE Jos A. Bank has been nothing but outstanding! The service is second to none and the professionalism shown buy the staff is first class. I have sent countless friends, family, and people I meet there and have not ever heard one word of displeasure.
They don’t try to be everything to everybody, and that appeals to me. The one complaint that I have is that I can never go there and come out with less than 3 or 4 suits, some ties, and shirts. I seem to always leave a few suits behind that were real winners! The selection makes it hard to get just one!
You have my business for life. If you don’t have a special salesman there, be sure to ask for Mackinley. He is a gentleman’s gentleman. All the guys will do right by you, but Mac is the man!

I had an awful experience at this Jos A Bank.
My mom brought me there to buy me a suit for my upcoming wedding. The salespeople were very nice — they measured me, we talked colors and materials, and I tried on a few suits. We settled on a Cambridge grey 38 short. I also got shoes, ties, and a few shirts. I wanted the pleat taken out of the pants, so we arranged to have them ship the suit up to Boston (where I live) after the work had been done, and I’d get the pants hemmed up in Boston.
First bad sign: the suit came to my apartment instead of going directly to the Boston branch, as it was supposed to. I brought the suit to the store, they hemmed the pants, and I picked it up.
When I tried the suit on again at home, it was clear that it still needed alterations, so I brought it to my tailor. He literally gasped when he saw me in it — apparently I had been sold the wrong suit. Wrong size, wrong cut, everything wrong. He told me to take it back, and I did.
At the Boston branch, they told me that they don’t really sell suits in my size (36 short) or in the cut that I need (tailored slim fit). In fact, the shirts I had bought there didn’t fit either — same problem.
In the end we were able to get a refund, but felt humiliated by the whole process. If you don’t carry the size or style of suit that is right for someone, you shouldn’t pretend that they can find something in that store.
In conclusion, shop at Jos A Bank if you’re taller than 5’6″ and weigh more than 140 lbs., or if you’re middle-​aged and like a more conservative style of suits.