Nationwide Blind Installation

Blinds were installed and looked good. BUT the bead block on the pull prevented the blinds from going all the way up the first time I used them after installation. Called the company and Stephanie (said she was owner of San Diego Pacific Installers) gave me hard time re guarantee but NBI website and email I received said if I responded to survey within 7 days the installation would be guaranteed for 12 months. After a couple days, I did receive a call from my actual installer & email from the company explaining how to fix the blinds. It took 2 people to make the correction though. It may be the problem caused by poor equipment which I bought from
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Steve’s Blinds referred me to NBI for «goof proof» guarantee if I hired NBI to measure my windows. I booked an appointment and someone came out to measure my windows for $ 65.00.
A couple of days later, my windows were measured and they sent the measurement sheet directly to the retailer and copied me. Fast forward a week later, my blinds arrive. I go to install it and low and behold one of the blinds is too small for the window; incorrect measurement.
I call Steve’s Blinds and was told that I need to contact NBI as they are the ones who guarantee the fit. I contact NBI and they give me the run around that because I installed the blinds myself, the warranty and fit guarantee is void. WTF? I paid your company $ 65 to have a window treatment «professional» come and measure my windows!
After expressing my dissatisfaction, NBI tells me that they are just a middle-​man that refers customers to local installers in my area and that if anything, I should contact the guy who measured my windows. Furthermore they told me that the installer might not have done the measure if he knew I was going to do the install myself as they don’t make money doing measurements. So $ 65 for him to come here and spend ¹⁵⁄₂₀ mins to measure my windows is not enough? When I scheduled the appointment, I was under the impression that installation is optional at $ 18 per window. Had I known this was the expectation, I would’ve measured the windows myself. Their website wasn’t very clear.
There is obviously no accountability on the part of NBI. I emailed pictures to the guy who measured my windows and never heard anything back; got the big ignore.
I called Steve’s Blinds and thankfully they took care of the issue on their end. Now that is what I call customer service! The replacement blind is only $ 50. Hopefully this review will help save others from having to deal with NBI; they will probably lose more than $ 50 after potential customers read this post. Don’t waste your money with these guys; they have zero accountability.