Natures Way Drycleaning

Horrible! I called for a quote for dry cleaning a comforter. Was given a quote for the dry cleaning and brought the comforter in. Upon arrival, they informed me that they did not offer dry cleaning for comforters. I was in a rush (hence why I called ahead of time) so I had them clean it normally. When I picked it up, there was a large discoloration that appeared to be for the neon ticket attached to the comforter? Ruined the $ 200 comforter.
On a separate occasion, I brought in my boss’s blouse for cleaning. I went to pick it up the day after the ticket specified it would be ready. I waited 10 minutes for them to locate it (I was the only customer there) and was finally told it wasn’t there, I could try tomorrow.
I had to leave but called back when I was I the car. I told the it was unacceptable as it was promised to be done he day prior, and my job was on the line since I was cleaning it for my employer. I was told that it was actually my fault because I didn’t come the previous day when the ticket said it would be ready. I said I failed to see how that was my fault, since it wouldmt have been there then either. The guy told me he was just a cashier and he could really care less about it or if he lost his job. I left my number asking that a manager get in touch with me and shockingly my call was never returned.
Positively ridiculous. How are they still in business???