R + L Carriers

EVERY SINGLE truck they have says «We ship Anything, Anywhere, Anytime»
Try calling them about shipping personal effects out of the country… you will be told to pound salt.
We are moving out of the country and called them solely based on me seeing this on their trucks. But guess what… all of their trucks LIE!!! They do not ship personal affects, PERIOD!

R&L did an excellent job fixing what could have been a disaster for me. They had my phone number wrong from the shipper, so they couldn’t get in touch with me to schedule an appointment for delivery. I finally was able to break away from my day to call them and ask about my water softener shipment, and the original window offered would have missed my appointment with the plumber who was installing it by a whole day. I explained the situation and the dispatcher Jeff (who stayed calm as I got upset, thinking of all the carpool arrangements, time off work arrangements, and plumbing appointments I’d have to rearrange) was able to shuffle things around so that my softener arrived just before my plumber did. My work, carpool, and plumber appointments all worked as planned. It was perfect! Thanks for your wonderful customer service. I forgot to get the driver’s name, but he was courteous, thoughtful, and professional too.

I read some of the questionable reviews and was wary of the low rating, but R&L had by far the best value out of any shipping options I could find. I needed to get a large crate of some very expensive items from Los Angeles to an auction in New York. I found YouCrate (I guess part of R&L Carriers) which delivers an empty crate, picks it up when loaded, ships it to your destination for drop-​off and then picks it up empty all for one fee. This option was about a third of what it would have cost me to purchase a crate and ship it LTL across the country. They were on time for the scheduled drop-​off and pick-​up on my end as well as the destination drop-​off, and the company rep who handled my shipment from start to finish gave me daily updates while it was in transit. The only thing they didn’t offer was insurance above the basic amount, but I was able to purchase my own rider to protect the shipment. I also packed the hell out of the contents with lots of bubble wrap, styrofoam and cardboard. Fortunately everything arrived intact anyhow. Happy customer here!!!

We use r&l at work, out of the Lebanon pa terminal for shipments from our loading dock to commercial customers. We ship various truck driveline parts so it is not a fragile product. Seems like most reviews on here are for residential shipments with more fragile items which we don’t have experience with. Other carriers have had problems meeting stated transit times but r&l is very consistent. Also all freight companies damage stuff on the regular if it is fragile what so ever it should be secured in a wood crate if using any ltl carrier. They all are on a tight schedule and bang that stuff around and jam as much as they can into each trailer. All in all we have have had less problems with damages and late shipments with r&l than most other carriers. Most freight companies state on their websites that residential deliveries may require extra transit time, some vendors may fail to disclose this or just not know. The dispatchers at the terminal are always pretty cool too. Rates always beat or come close to other national ltl carriers. Also if ever getting a ltl shipment to a residence you gotta remember they are coming in a tractor trailer most likely. Carriers will hold a shipment at the terminal and you can pick up and save on the residential and liftgate charges.

I don’t know how old I’ll be before I stop learning these stupid lessons the hard way. R&L was supposed to deliver my used pinball machine on Friday afternoon. I scheduled the afternoon off work in anticipation. When I get home at noon the pallet is in the front yard. They delivered and had my teen son sign for it. And like a good kid he did what the man said.
Unfortunately, it had been dropped. The pallet was broken and so was the pinball machine. No problem, right? I bought the insurance. Wrong!
The driver tricked my underage son into signing the delivery receipt. They wrote me a letter denying my claim. Stating: the consignee executed the delivery receipt and acknowledged the freight was received in good condition (in other words, the truck driver said «sign here, kid, and hurry it up»).
I’ve learned to check the merchandise before I sign. Sadly, I neglected to teach this lesson to my underage children (until now)!
Thanks for the canned response to my review. Sounds like the same script as the other response. How’s it going meeting your «quality objectives» with 100% 1 star reviews?

This is one of the worst trucking companies we have ever worked with. They have consistently damaged or lost packages we have shipped through them at my place of business. Not to mention, their drivers are extremely rude to our customers when they are delivering products and the customer wants to note the damaged items on the BOL or to the driver. Their response has been simply «it’s not my problem» which is completely unprofessional and unacceptable.
Also, don’t even get me started on the customer service reps. They are just as bad, if not worse, about providing the lowest level of customer service possible. I make my living working in the customer service industry and it’s pathetic to see this kind of service being provided to customers who pay good money for a very basic service.
Do NOT ship with R&L, it’s worth it to pay a little more and go with a reputable company so you don’t have to deal with their BS. It ends up costing more time and money in the long run to fix all of the issues and isn’t worth it. Save yourself the headache!

Scheduled oven pickup for Friday, get a call on Wednesday from R&L like «where are you?» I explain that the pickup is for Friday. We reschedule the pickup for Friday because there must be some confusion. Thursday I arrive home from work with a nastygram on my mailbox letting me know they came by for a pickup. I explain, again, that the pickup is supposed to be scheduled for Friday, so we arrange it again. Friday, I take the entire day off of work, wait for them the entire day to arrive. I see on my phone I have a missed call, I call back 5 minutes later, the dispatch lets me know they’re not coming because I didn’t answer my phone. SERIOUSLY? On no other day did they «call», rather they just showed up unscheduled. They inform me that no one is coming for my pickup. So apparently they show up on days they’re not scheduled and don’t show up on days they are. Not to mention they are completely rude and try to deflect all their incompetence onto the customer.

Wow, if the tracking number says «Delivery by Monday at 2 PM», no worries. Take a vacation, go to the beach or something. They’ll show up 4 days later at the wee hours and no equipment to deliver your stuff.
Santa Claus is a more reliable source to deliver your stuff.

The most horrible delivery experience. If I could give negative amount of stars, I would. However, I will give one for the mere fact that the items are with me.
I ordered a piece of furniture online from the warehouse in Newark, CA. Everything seemed perfect — tracking number matched, a very polite gentlemen on the phone confirmed that the items would be delivered in a certain time range to my apartment door, I gave my property manager’s cell phone number to sign for me, because I work during the day, everything seemed perfect.
However, on the day of the actual delivery, everything that could go wrong — did go wrong. Here is the timetable of that 1 hour that probably took away 5 years of my nerves + 3 years of my sanity + 2 years of my beauty away (total 10 years!):
11:40 — Delivery guy calls my work number saying he is 5 minutes away from my apartment building. I say, please, call the property manager, I have give the phone number to the operator, he will sign for me.
11:45 — After some minor arguing. Delivery guy says that he will NOT carry the items to my apartment door. The contract says to the front door. I say, there is an elevator in the building. He says no, he won’t delivery if I personally don’t sign. I say, can you wait, I will be there in 15 minutes. Ok, he says.
11:47 — Like a crazy person, I run through downtown to my apartment building.
12:10 — I am at my apartment building. No delivery truck in sight.
12:20 — Delivery truck shows up. A skinny Vietnamese guy gets out and tries to take the items (3 in total, for a total weight of 217 lbs.) out of the truck and on a pulley. He has a lot of trouble lifting those items. I am sure there is something like this wording in his job description: ‘MUST be able to lift at least 50 lbs.” Never mind…
12:35 — Delivery guy hauls all three items into the garage and stacks them next to the elevator. I say, will you at least help me put the items into the elevator? No, now you are on your own, is the reply.
12:45 — I single-​handedly help myself push the boxes into the elevator, push them out and stack them next to my apartment. I have no strength to even place the boxes into the flat.
Well, the conclusion to this is that I feel superior now. I weigh 100 lbs and was able to shove around 217 lbs. That makes me feel like an ant in a way, although ants can lift 10 times their weight. Ahhh, am I glad I am not an ant…
The End.