U-Haul Moving & Storage of Wilmington

Really TOM !!! Really!!! Needed to have some wiring checked on a trailer that was installed by Wilmington U-​Haul 2 years ago… Tom calls me back with a condensing voice and after I tried very easily to explain to him that I just needed to have my wiring checked he went on to say he had no one with experience of knowledge to accomplish the job and that maybe he had someone that might be around to look at it or in his words.“futz around with it” at the END of august… Tom its July 27^th and your telling me as a repeat customer I have to wait until the end of august ??? Really TOM ??? Really ??? Further more tom when your wire guy put in the original wiring and tow hitch 2 years ago, I went after to pick up a pull trailer and none of the lights worked… So I had to run up to Manchester NH to a trailer/​wiring store and they fixed the issue in about and hour… They said the wiring was not at all installed right ! So TOM, Sorry to bother you today… Won’t happen again… all done with U-​Haul !!! for good !!! just pisses me off !!!

U-​Haul has forced me to compile this complaint. I have multiple issues with this company, but I will be to the point as to what caused me to report them. I was moving to CT and had my items at the U-​haul storage location in Wilmington, MA. I had already spents months attempting to get in touch with a manager to honor the «free month» that they advertised. I never heard back from them. We ordered a 26 foot truck as I had a variety of items that needed to be moved. We were told the night before they were giving us a 20″. Upon coming to the location there was a GIANT sign stating– Guaranteed Reservation Promise– Right Equipment, Right Location, Right on Time. As Agreed or you get $ 50 «I guarantee it“So, not only did it take FOREVER to check out the truck do the horrific lack of employees, but it was THE WRONG TRUCK. We have been attempting to get someone on the phone to assist with this matter and we are dumped to voicemails that NEVER get a phone call back. The lack of management is horrific. Don’t make promises you can’t keep! We have to make an additional trip now due to the smaller truck. that was promised to us.

If only I could give zero stars. All I can suggest is you go to another rental place or hire someone with a truck. This place is horrible, understaffed, doesn’t have the trucks you reserve and the «manager» Tom has no business running a service business he is inarticulate, not able to understand basic logic, and lacks the ability to solve a problem.

This review is for a hitch installation only. On ⁴⁄₁₉ i made an online reservation to purchase and have a hitch installed on my small SUV. After not receiving a call back after 5 days of waiting I called them to follow up and was told someone from the Wilmington store would call, no one called me back. On Saturday ⁴⁄₂₅ I again called and was told the hitch was in stock and to go have it installed at 2:15 that afternoon. I went to the store and the lady at the counter told me she had no information of my appointment and would not be able to help me this day, to come back on the next Wednesday. After this I lost all confidence in uhauls ability to provide this service. I cancelled and had them refund my CC. I am disappointed in how uhaul managed my purchase.

The lady who works there was very friendly and helpful and the place had all the boxes we needed for our move. Also, they had the van that we had ‘reserved’ over the phone, which has been an issue with Uhaul (other locations) int he past. I deal with Uhaul and Ryder and others often due to our frequent moves, and this was one of the best and easiest experiences I have had.

Please, do yourself a favor and never come here. It should be known that any incompetence experienced here shouldn’t be attributed to Uhaul as a whole. In the past 3 months, I have dealt with 3 different Uhaul locations – including this one – and had perfectly fine experiences everywhere else.
I was moving across the country and set up a ubox delivery from this store to a different store close to my new home. When we showed up to get the ubox, it took over an hour for the employee to find the box and our reservation. He couldn’t figure out how to use the computer and for some reason was left alone in the store. After all this time, it seemed we were finally all set with our contract. Turns out, he never closed out the contract so my box sent a MONTH after it was supposed to.
I tried calling the store several times over several days and no one ever picked up. Corporate left several messages at the store to have them call me back and they finally did, over a week later. I explained I needed all of the stuff to furnish the empty apartment I had now been living in for a month. I received no apology and simply was told that there was no way they knew where my stuff was.
Fortunately we were eventually able to go thru corporate instead and received my things.
Needless to say, I will never, ever do business here again and hope that anyone who reads this will do the same.

I rented a truck to leave in my driveway, while I had work done in my house… great to store the extra furniture. It was cheeper than a pod.

will never do business with this uhaul again. a first of the month Saturday with only two employees on, one of whom didn’t leave the counter. one man expected to take care of all customer service and loading/​hitching jobs in the parking lot. frantic, rushed and disorganized he did not check our hitch connection and our trailer fell off TWICE while driving on the highway. luckily ourselves and our truck were unharmed, but scary and frustrating nonetheless. unpleasant staff, broken AC on a 95 degree day, and poor services received… caution!

Great experience at U-​haul, in Wilmington, MA!
Recently, I moved half way across the country from Houston, TX to Boston, MA. In order to maximize cost-​effectiveness I decided to rent a u-​haul with a trailer for my car and drive 2,000 miles. Yes, 2,000 miles in 3 days. I know you’re jealous. It took me a total of about 27 hours, driving 9 hours per day… ah the life of a truck driver…
When I finally arrived in Wilmington, MA I met with Jim, the manager of that facility. I could not move into my new apartment in Boston for another week so I had nowhere to store my U-​haul for 1 week. I also did not want to buy storage and unlock the truck and have to reload the truck 1 week later. It was quite a pain to load up once and I wanted to avoid having to load it up all over again. I asked Jim if I could keep my U-​haul at his facility and he kindly agreed as long as I pay the $ 40/​day rental fee for the truck itself. So thats what I ended up doing! I picked my U-​haul up one week later and everything ended up working out perfectly.
Overall, I had a very positive experience at U-​haul in Wilmington, MA.

Would give 0! rented a truck out of Somerville and made sure over & over I could return in Wilmington. After everything was moved I brought it back here to be told they had no room for the truck and I had to bring it somewhere else! I was just taken back like WTF! After arguing with the idiot for 15 mins and being 5 months preg. I slammed the keys on the counter said I dont care not my problem and walked out. Do not recommend!

Do yourself a favor and rent a moving van/​truck from a more reputable company. I reserved a truck for my moving day and, despite reserving it well in advance and confirming it on the phone (twice), they still screwed up the reservation. Not only that, but they were arrogant and unhelpful at trying to deal with the problem. Ever wonder where all those people from high school who could barely read got jobs? They probably work at this U-​Haul.
Search online for people’s experiences with U-​Haul, the company is a disaster. Spend a little more money and rent from a legitimate company so that your moving day isn’t a nightmare like mine was.