Window World of Wilmington

We bought 3 new external doors, two locking door knobs for two other external doors and one deadbolt to go with one of the extra door knobs. On 2÷15÷16 — the day of our installation — my husband posted on Facebook «Already concerned about the new doors by Window World of Wilmington» along with pictures of the damaged French door.
I followed up with «Yeah, not happy. The French door that arrived is not the door we ordered. We ordered the internal grid and got the one with the grid on the outside. We decided to go with those anyway — but then saw the chunks out of the door at the bottom and on the frame. We have already waited 8 weeks to get the three external doors. Now we have to wait an ADDITIONAL 3 – 5 weeks to get the defective door replaced. Or maybe doors replaced. Only one has been installed so far.»
And later posted «Sigh…well the screen door on the new sliding glass door is missing, as are the two additional door knobs and dead bolt we bought for two existing doors. It started raining so the installers didn’t get the front door in and the other two doors didn’t get finished — and one has an issue. We are supposed to get a call from Window World tomorrow by 9 am to tell us when it can all get resolved.» We were told the installers — and the Salesman — were supposed to be here at 9am Saturday 2÷20÷16.
Today I posted «Well the saga continues. We were told the installers would be here today (Sat 2÷20÷16) at 9 am to finish installing the two doors they partially installed and the front door which is in our garage. I made sure they had my cell number in case the needed to call but it is now 10:52 and no sign of them or the salesman who said he would be here as well. At this point I am sorry we chose them to do our doors. Sigh… On top of the damage it to French door, the French door they delivered was not what we had ordered. We ordered a door with the grids on the inside and what was delivered had the grids on the outside. We decided to go ahead and keep that door instead of waiting another 8 weeks. We also ordered new door knobs for existing doors keyed the same as the knobs on the new doors — called 3 times to make sure they would be delivered/​installed at the same time and was told they had checked and yes they were there — and they mysteriously disappeared and now have to be reordered. They may be in by Monday. So frustrating… I called the installer — it went to a mailbox that was not set up. I called the salesman — Ricky also did not answer. I left him a message but he has not returned any of my husband’s calls so I am not holding out much hope. I called Window World or Wilmington and got an answering service of sorts. She took my number and said someone will call me back…

I would write them five stars. But I am knocking them down for the below reason.
Back in 2006, they replaced all of the windows for 189.00 USD each. A very good deal. They did a good job.
In 2011, the tenants damaged the garage door. I needed a new garage door. I contacted Windows World and selected what I wanted. They never came to install the garage door. The company returned the deposit due to losing the contract with the garage door manufacturer.